Publications

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

actual problem.” Thus, diagnosis of the situation is a prerequisite to crafting a response. They argue that volatility should be met with agility; uncertainty with information; complexity with restructuring (with internal operations... View Details

Keywords: by Boris Groysberg and Sarah Abbott

14 Feb 2017
Research & Ideas

A Strategy For Steady Leadership in an Unsteady World

The world’s uncertainties can feel like a tsunami washing over your business. Bill George recommends navigating with a compass pointing to your own True North. Source: iStock With the events of 2016—Brexit, the election of Donald Trump,... View Details

Keywords: by Bill George

June 2020 (Revised October 2020)
Case

What Went Wrong with Boeing's 737 Max?

By: William W. George and Amram Migdal

This case describes the development of the Boeing 737 Max airplane model and the events leading up to two tragic plane crashes, in which a total of 346 people died: the crash of Lion Air flight 610 on October 29, 2018, in Indonesia, and the crash of Ethiopian Airlines... View Details

Keywords: Communication; Communication Intention and Meaning; Communication Strategy; Forms of Communication; Announcements; Decision Making; Decision Choices and Conditions; Judgments; Ethics; Moral Sensibility; Values and Beliefs; Globalization; Global Strategy; Governance; Corporate Accountability; Governance Controls; Human Resources; Resignation and Termination; Leadership; Leadership Style; Management; Business or Company Management; Crisis Management; Management Practices and Processes; Management Skills; Management Style; Management Systems; Risk Management; Time Management; Markets; Demand and Consumers; Digital Platforms; Supply and Industry; Duopoly and Oligopoly; Industry Structures; Operations; Product Development; Organizations; Organizational Change and Adaptation; Organizational Culture; Outcome or Result; Failure; Success; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Business and Government Relations; Business and Stakeholder Relations; Risk and Uncertainty; Safety; Strategy; Transportation; Air Transportation; Aerospace Industry; Air Transportation Industry; Africa; Ethiopia; Asia; Indonesia; North and Central America; United States; Seattle; Chicago

Web

Business History - Faculty & Research

Management ; Innovation Strategy ; Technological Innovation ; Growth and Development Strategy ; Knowledge Sharing ; Industry Growth ; Monopoly ; Organizational Culture ; Supply Chain Management ; Partners and Partnerships ; Risk and View Details

15 Jan 2008
First Look

First Look: January 15, 2008

locations that are most critical to their own strategic position. Fair (and Not So Fair) Division Author:John W. Pratt Peridical:Journal of Risk and Uncertainty 35, no. 3 (December 2007) Abstract Drawbacks... View Details

Keywords: Martha Lagace

09 Feb 2016
First Look

February 9, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50562 forthcoming Strategic Management Journal Entrepreneurial Beacons: The Yale Endowment, Run-ups, and the Growth of Venture Capital By: Bermiss, Y. Sekou, Benjamin J. Hallen, Rory... View Details

Keywords: Sean Silverthorne

02 Apr 2020
What Do You Think?

What Are Lessons for Leaders from This Black Swan Crisis?

leaders in this one. It leads to a syndrome of always preparing for the last Black Swan, a somewhat chimerical chase in search of the nonexistent. But stick with me while I throw some candidate lessons into the pot. For example, think of all the wasted time spent in... View Details

Keywords: by James Heskett

Web

Topics - HBS Working Knowledge

Uncertainty (36) SWOT Analysis (5) Safety (13) Salesforce Management (18) Sales (30) Satisfaction (11) Saving (5) Science-Based Business (7) Science (237) Search Technology (22) Segmentation (1) Selection and Staffing (10) Service... View Details

November 2019 (Revised January 2025)
Case

Russia: A Drama In Three Acts

By: Rawi Abdelal, Rafael Di Tella, Galit Goldstein, Sogomon Tarontsi and Lavinia Teodorescu

The collapse of central authority in the Soviet Union in 1991 ushered in a period of revolutionary transformations for the states that emerged in its wake. The leaders of Russia, the USSR's successor, struggled to reestablish central authority while also seeking to... View Details

March 2021
Case

P.F. Chang's

By: Ashish Nanda, Nitin Nohria and Margaret Cross

Excited yet apprehensive after being named CEO of P.F. Chang’s beginning July 1st, 2020, Damola Adamolekun was well aware of the extraordinary challenges facing the firm. The closure of businesses deemed “nonessential” owing to the COVID-19 pandemic had devastated the... View Details

Keywords: Restaurants; COVID-19 Pandemic; Scenario Planning; Scenarios; Health Pandemics; Risk and Uncertainty; Strategy

Web

Globalization - Faculty & Research

Machine Learning ; Innovation and Management ; Innovation Strategy ; Innovation Leadership ; Leadership Style ; Leading Change ; Management ; Product Design ; Product Development ; Organizational Change and Adaptation ; Organizational Culture ; Organizational Design ;... View Details

November 2008 (Revised August 2011)
Case

UnME Jeans: Branding in Web 2.0

By: Thomas J. Steenburgh and Jill Avery

This case introduces emerging Web 2.0 social media in virtual worlds, social networking sites, and video-sharing sites and encourages students to explore the opportunities and risks they present for brands. The case allows students to grapple with the strategic and... View Details

Keywords: Digital Marketing; Brands and Branding; Marketing Communications; Marketing Strategy; Consumer Behavior; Risk and Uncertainty; Social and Collaborative Networks; Internet and the Web; Apparel and Accessories Industry