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Show Results For
- All HBS Web
(655)
- News (283)
- Research (291)
- Events (1)
- Multimedia (6)
- Faculty Publications (50)
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- 12 Apr 2017
- Research & Ideas
Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks
the radiologists strayed from the prescribed scheduling order 42 percent of the time. Certain factors increased the likelihood of this behavior. Experience was one: For every year of working at the firm, the likelihood of deviating from... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
Amazon, last decade Best Buy began with a comprehensive segmentation of its customers. As part of this initiative, the company realized that although 55 percent of its customers were women, most of these women did not enjoy their shopping View Details
- 01 Aug 2006
- First Look
First Look: August 1, 2006
students to debate the company's concept, its strategic decision on how quickly it would like to grow, and some key decisions on its supply chain. At the time of the case (2006), small "mom-and-pop" stores still dominated Indian... View Details
Keywords: Sean Silverthorne
- 06 Jun 2016
- Research & Ideas
Skills and Behaviors that Make Entrepreneurs Successful
What makes a successful entrepreneurial leader? Is it the technical brilliance of Bill Gates? The obsessive focus on user experience of Steve Jobs? The vision, passion, and strong execution of Care.com’s Sheila Lirio Marcelo? Or maybe... View Details
Keywords: by HBS Working Knowledge
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
National Cash Register of the most approved pattern. To appreciate what a help it would be to you, we must see what things you do in your store of which you keep a record. After you have made your proposition clear and feel sure that the... View Details
Keywords: by Walter A. Friedman
- 19 Apr 2010
- Research & Ideas
The History of Beauty
worldwide, there is now also a concern that the forms in which such claims were delivered, whether in jars or creams, should be relevant to local consumers in each market. Moreover, as global firms experiment with taking new beauty ideals... View Details
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
record labels are increasingly experimenting with DRM-less music sales, p2p is superior in this respect. In contrast, metadata (data about data—the indexing data contained in media files such as artist or album name) is superior on... View Details
- 25 Nov 2008
- First Look
First Look: November 25, 2008
introducing retail inventory management, including cost optimization, service-level criteria, and forecasting in single and multiproduct settings. The owner of a single-location paper and paper products store considers the implications of... View Details
Keywords: Martha Lagace
- 18 Jan 2022
- Research & Ideas
How Eliminating Non-Competes Could Reshape Tech
non-competes hurt employees by limiting their job mobility and sending them on “career detours” where they may have to accept lower compensation than appropriate for their experience level. More important, departing employees are often... View Details
- 19 Jan 2023
- Research & Ideas
What Makes Employees Trust (vs. Second-Guess) AI?
making decisions often decide to trust their anecdotal experience rather than AI’s interpretation of the data. The trouble is, sometimes decision makers think they understand the inner workings of an AI system better than they actually... View Details
Keywords: by Rachel Layne
- 26 Feb 2008
- First Look
First Look: February 26, 2008
(c) accountability in implementation. Examples are drawn from the experiences of South Africa and Brazil. Several preliminary factors are identified that may enhance policy learning, while acknowledging the constraints of bounded... View Details
Keywords: Martha Lagace
- 17 Jun 2017
- Research & Ideas
Amazon, Whole Foods Deal a Big Win for Consumers
Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
were waiting for a business meeting and were wrongly accused of loitering at a Starbucks store. “We work to create a warm, welcoming environment in our stores for every customer that visits Starbucks, and on that day in Philadelphia, we... View Details
Keywords: by Ranjay Gulati
- 20 Apr 2021
- Book
A Simple Question That Can Guide Companies to Epic Success
but it's not going to create the kind of value that ultimately gets translated into financial success. Kost: In the first line of your book, you say that strategy is simple. Why is that such a provocative statement? Oberholzer-Gee: Because no one View Details
Keywords: by Danielle Kost
- 25 May 2011
- HBS Case
QuikTrip’s Investment in Retail Employees Pays Off
expansion. Entering a new market is not cheap: QT's past experience has shown that it takes up to five years or about 50 stores before the brand begins to stand out in consumers' minds. A QuikTrip View Details
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
conduct laboratory experiments that explore how gender stereotypes shape beliefs about ability of oneself and others in different categories of knowledge. The data reveal two patterns. First, men’s and women’s beliefs about both oneself... View Details
Keywords: Dina Gerdeman
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
serial entrepreneur and leadership coach. Unleashed, their second book, reflects the married couple’s passion for sharing the knowledge and experience they have gained through years as “accelerators of action.” Kristen Senz: How did you... View Details
Keywords: by Kristen Senz
- 04 Feb 2002
- Research & Ideas
How a Juicy Brand Came Back to Life
prudent temperaments while others flourish in the hands of risk takers. Brands thrive when there's a close fit between process and corporate temperament. This explanation, I believe, will provide the framework for understanding Triarc's and Quaker's contrasting View Details
- 23 Sep 2014
- First Look
First Look: September 23
served tens of millions of transactions with total dollar value in the billions. Users have been drawn to Bitcoin for its decentralization, intentionally relying on no single server or set of servers to store transactions and also... View Details
Keywords: Sean Silverthorne
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
Convenience Stores (A) Faced with a persistent robbery problem at his convenience store company, Sean Sportun, security and loss prevention manager at Mac’s of Central Canada, looked to standardize safety... View Details
Keywords: Sean Silverthorne