Store Experience - Publications - Faculty & Research

27 Jan 2020
Research & Ideas

Hard Work Isn't Enough: How to Find Your Edge

money, time, and connections that part the workplace waters—even when they don’t have the best ideas or the most talent. “It’s a myth that hard work is enough. We’ve all had experiences where we worked hard and still ended up losing out... View Details

Keywords: by Dina Gerdeman

28 Nov 2018
HBS Case

On Target: Rethinking the Retail Website

fruitful streak came to an abrupt halt with the United States financial crash in the fall of 2008. Target was hit hard—much harder, in fact, than Walmart. Five years later the company was still struggling. With more than 1,800 stores and... View Details

Keywords: by Dina Gerdeman; Retail

19 Jan 2023
Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

making decisions often decide to trust their anecdotal experience rather than AI’s interpretation of the data. The trouble is, sometimes decision makers think they understand the inner workings of an AI system better than they actually... View Details

Keywords: by Rachel Layne

25 Oct 2010
HBS Case

Tesco’s Stumble into the US Market

Tesco PLC is the third-largest retailer in the world, just behind Wal-Mart and Carrefour. But that didn't make the UK-based chain immune from many costly mistakes as it entered the US market in 2006. For example, it opened some of its Fresh & Easy View Details

Keywords: by Sean Silverthorne; Retail

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

were waiting for a business meeting and were wrongly accused of loitering at a Starbucks store. “We work to create a warm, welcoming environment in our stores for every customer that visits Starbucks, and on that day in Philadelphia, we... View Details

Keywords: by Ranjay Gulati

01 Nov 1999
Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

National Cash Register of the most approved pattern. To appreciate what a help it would be to you, we must see what things you do in your store of which you keep a record. After you have made your proposition clear and feel sure that the... View Details

Keywords: by Walter A. Friedman

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

Amazon, last decade Best Buy began with a comprehensive segmentation of its customers. As part of this initiative, the company realized that although 55 percent of its customers were women, most of these women did not enjoy their shopping View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

expansion. Entering a new market is not cheap: QT's past experience has shown that it takes up to five years or about 50 stores before the brand begins to stand out in consumers' minds. A QuikTrip View Details

Keywords: by Julia Hanna; Retail

16 Apr 2007
Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

record labels are increasingly experimenting with DRM-less music sales, p2p is superior in this respect. In contrast, metadata (data about data—the indexing data contained in media files such as artist or album name) is superior on... View Details

Keywords: by Sean Silverthorne; Music

25 Nov 2008
First Look

First Look: November 25, 2008

introducing retail inventory management, including cost optimization, service-level criteria, and forecasting in single and multiproduct settings. The owner of a single-location paper and paper products store considers the implications of... View Details

Keywords: Martha Lagace

19 Apr 2010
Research & Ideas

The History of Beauty

worldwide, there is now also a concern that the forms in which such claims were delivered, whether in jars or creams, should be relevant to local consumers in each market. Moreover, as global firms experiment with taking new beauty ideals... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

serial entrepreneur and leadership coach. Unleashed, their second book, reflects the married couple’s passion for sharing the knowledge and experience they have gained through years as “accelerators of action.” Kristen Senz: How did you... View Details

Keywords: by Kristen Senz

27 Feb 2019
Research & Ideas

The Hidden Cost of a Product Recall

Drivers on Interstate 25 in Colorado have been speculating about the fate of hundreds of Volkswagen cars sitting in a lot near Pikes Peak International Raceway. It’s one of 37 sites in the United States where the automaker is storing... View Details

Keywords: by Danielle Kost; Manufacturing; Consumer Products; Auto; Medical Devices & Supplies

02 Jan 2018
First Look

First Look at New Research and Ideas, January 3, 2018

Convenience Stores (A) Faced with a persistent robbery problem at his convenience store company, Sean Sportun, security and loss prevention manager at Mac’s of Central Canada, looked to standardize safety... View Details

Keywords: Sean Silverthorne

18 Jan 2022
Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

non-competes hurt employees by limiting their job mobility and sending them on “career detours” where they may have to accept lower compensation than appropriate for their experience level. More important, departing employees are often... View Details

Keywords: by Kristen Senz; Technology

26 Feb 2008
First Look

First Look: February 26, 2008

(c) accountability in implementation. Examples are drawn from the experiences of South Africa and Brazil. Several preliminary factors are identified that may enhance policy learning, while acknowledging the constraints of bounded... View Details

Keywords: Martha Lagace

17 Jun 2017
Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details

Keywords: by Jose Alvarez and Len Schlesinger; Retail

07 Dec 2010
First Look

First Look: Dec. 7

unavailable at this time. Read the paper: http://www.slideshare.net/Energy909/the-landscape-of-integrated-reporting Productivity Orientation and the Consumption of Collectable Experiences Authors:Anat Keinan and Ran Kivetz... View Details