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Publications

Publications

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  • All HBS Web  (348)
    • People  (1)
    • News  (146)
    • Research  (188)
  • Faculty Publications  (18)

Show Results For

  • All HBS Web  (348)
    • People  (1)
    • News  (146)
    • Research  (188)
  • Faculty Publications  (18)
← Page 6 of 348 Results →
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

when life goes back to normal.  Forward-thinking leaders can run better organizations by creating conditions that allow customers to be more helpful. When service provision is a true partnership and customers are pitching in, employees... View Details
Keywords: by Dina Gerdeman
  • 13 Nov 2012
  • First Look

First Look: November 13

services is much more widespread than has hitherto been appreciated. Drawing on concepts from research on scale economies and transaction costs, we develop a set of hypotheses about differences in the expected depth of internalization... View Details
Keywords: Sean Silverthorne
  • Web

John H. McArthur | About

committee memberships, and consulting posts in business, government, education, and health care organizations around the world. For many years, he served as chair of Boston’s Brigham and Women’s Hospital (BWH), which sparked a lifelong... View Details
  • 26 Jul 2011
  • First Look

First Look: July 26

threat responses and their implications for research on identity dynamics within organizations.   Working PapersThe Impact of Supplier Reliability Tracking on Customer Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman... View Details
Keywords: Sean Silverthorne
  • 31 May 2017
  • What Do You Think?

Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?

startups, thus spinning the wheel of retailing again. The concept fell out of favor with the ascendancy of big box retailers, especially Walmart. Walmart gained such a dominant share, driving so many... View Details
Keywords: by James Heskett; Retail
  • 26 Nov 2001
  • Research & Ideas

How Toyota Turns Workers Into Problem Solvers

Toyota? With all the books and articles on Toyota, lean manufacturing, just-in-time, kanban systems, quality systems, etc. that came out in the 1980s and 90s, hasn't the topic been exhausted? Steven Spear: Well, this has been a... View Details
Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto
  • 28 Mar 2016
  • Blog Post

Why I Chose to Pursue an MD/MBA at Harvard

Children’s Hospital Boston on two research studies. I loved the fast-paced environment of the ED and interacting with patients. Then I went to Wesleyan University and studied history, literature, and philosophy in a program called the... View Details
  • 22 Feb 2022
  • News

Breaking News

this platform so that other papers can come in? Maybe that means bringing in local investors and building a cap pooled fund at the state level so we can make other acquisitions. Maybe that means transitioning to a nonprofit, or spinning... View Details
Keywords: Jen McFarland Flint; illustration by Dana Smith; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 28 May 2020
  • Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

see a ‘pandemic’ of bankruptcy filings in the near future,” Gilson says. “The pandemic analogy is particularly apt, in that if the number of new filings is sufficiently high, the bankruptcy courts, like hospitals treating COVID-19... View Details
Keywords: by Dina Gerdeman; Financial Services; Financial Services
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

pandemic. Consumers consider the brands they use to be trusted partners and look to them for information about the crisis and how it is affecting their companies, employees, and the products and services they provide. Brands should try to... View Details
Keywords: by Jill Avery and Richard Edelman
  • 03 May 2010
  • Research & Ideas

What Is the Future of MBA Education?

degrees, even though it set out each year to hire twice as many. These latter individuals are viewed as essential because the fields of finance and strategy have become increasingly analytical and because leading financial View Details
Keywords: by Martha Lagace; Education
  • 17 Jan 2012
  • First Look

First Look: January 17

full-service international passenger model with a premium air-cargo business model while separately operating a no-frills passenger model for domestic flights. LAN's multi-model success comes from recognizing the complementarity of its two high-end View Details
Keywords: Sean Silverthorne
  • Person Page

Media

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

  • 10 May 2020
  • Blog Post

Let’s Hear it For the Moms – The Incredible Balancing Act of Student Mothers

family-starting years, the demographics are slowly shifting. This year, HBS has more student moms than ever before. We now comprise 1% of the student body. When classmates found out I was pregnant, the first question would invariably be,... View Details
  • 06 Mar 2012
  • First Look

First Look: March 6

requirements, reorienting the discussion around housing finance reform from keeping mortgage credit cheap to ensuring financial stability, and instituting measures that compel asset managers to compete on the true value of the services... View Details
Keywords: Sean Silverthorne
  • 22 Jul 2019
  • Book

How to Be a Digital Platform Leader

Airbnb platform. Renters began to see that they were getting hospitality services comparable to hotels, and usually for a significantly reduced price or in more convenient locations. The way Airbnb attracted... View Details
Keywords: by Martha Lagace
  • 11 Dec 2017
  • News

Growing from Within

and now it’s delivering on customers’ expectations. How did your previous experience at Wyndham and Starwood translate into this role? My prior experience in hospitality has been very relevant. At their core they are both consumer-branded... View Details
Keywords: Dan Morrell; Food Services and Drinking Places; Food Services and Drinking Places
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

solutions such as the construction of mobile COVID test units with medical teams, which have so far tested over 60,000 people. The design was donated to 10 hospitals and is now also available for free online. Case 2: Leverage and protect... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 01 Jun 2018
  • News

In My Humble Opinion: Be Our Guest

The son of a diplomat and a veteran of the hospitality industry, Craig Smith (AMP 188, 2015) has lived in 13 countries and territories. “Home,” he says, is defined by the furniture and keepsakes that move with you from place to place.... View Details
Keywords: Julia Hanna; Hospitality
  • 28 May 2019
  • News

Cure All

Associate Professor Raffaella Sadun (left) and Professor Leemore Dafny (right); image by John Ritter Professors Raffaella Sadun and Leemore Dafny are both economists who have studied hospitals extensively—Sadun’s research has looked at... View Details
Keywords: Hospitals; Hospitals
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