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  • January 1995
  • Teaching Note

Xerox: Design for the Environment TN

By: Richard H.K. Vietor
Teaching Note for (9-794-022). View Details
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  • February 2005 (Revised March 2013)
  • Case

Phase Zero: Introducing New Services at IDEO (A)

By: Amy C. Edmondson and Laura Feldman
Focuses on whether world-renowned product design firm IDEO's new customer service fits with the firm's strategic position and organization capabilities. Over the course of IDEO's 13-year history, an increasing share of revenues are a result of "Phase 0"... View Details
Keywords: Strategy; Service Operations; Product Design; Infrastructure; Customer Focus and Relationships; Innovation and Invention; Service Industry; Boston; United States
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  • May 2011 (Revised March 2013)
  • Supplement

Marshall & Gordon: Designing an Effective Compensation System (B)

By: Heidi K. Gardner and Kerry Herman
CEO Kelly Browne wrestles with the design and roll-out of a new compensation system to promote the collaboration necessary for supporting her firm's new strategy. Marshall Gordon International, a global public relations (PR) firm, has recently expanded its service... View Details
Keywords: Globalization; Executive Compensation; Management; Organizational Culture; Performance; Groups and Teams; Behavior; Corporate Strategy; System
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  • Web

Research Services - Faculty & Research

Research Services 9ms Harvard Business School (HBS) provides unparalleled faculty support to facilitate the creation of enduring knowledge that shapes both business practice and pedagogy. HBS is distinct in that it funds almost all its... View Details
  • 21 Apr 2015
  • News

The Special Ops Program That Put Woman in Afghanistan Warzones

Keywords: Publishing Industries (except Internet); Information
  • 19 Oct 2011
  • Research & Ideas

Designing Cities for a Sustainable Future

On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details
Keywords: by Garry Emmons; Construction; Real Estate
  • 2019
  • Chapter

Teams and Team Effectiveness in Health Services Organizations

By: Bruce J. Fried and Amy C. Edmondson
Book Abstract: Completely updated to address the challenges faced by modern health care organizations, this edition of Shortell and Kaluzny's Health Care Management: Organization Design and Behavior offers a more global perspective on how the United States and... View Details
Keywords: Groups and Teams; Performance Effectiveness; Health; Health Industry
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  • 2010
  • Working Paper

The Job Market for New Economists: A Market Design Perspective

By: Peter A. Coles, John Cawley, Phillip B. Levine, Muriel Niederle, Alvin E. Roth and John J. Siegfried
This paper provides an overview of the market for new Ph.D. economists. It describes the role of the American Economic Association (AEA) in the market and focuses in particular on two mechanisms adopted in recent years at the suggestion of our committee. First, job... View Details
Keywords: Cost Management; Information; Surveys; Jobs and Positions; Job Interviews; Job Search; Emerging Markets; Digital Platforms; Service Operations; Internet and the Web
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  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

customers is just the starting point. From here, firms have to make a creative leap to discover the unique combination of products and services that may address those needs. No customer gave Steve Jobs and Apple the View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 11 Mar 2001
  • Research & Ideas

Digital Designs on the Inner City

and projector into the churches, community centers, and schools of Harlem to show residents the goods and services available on the Internet. "We're trying to show them that this stuff is relevant to you because you can find a way to... View Details
Keywords: by Dina Gerdeman
  • July 2000 (Revised September 2005)
  • Case

Madison Avenue: Digital Media Services (A)

Introduces a "new-economy" company, Madison Avenue, facing challenges of mega-success. In the two years since its founding, the company's revenues have grown from zero to nearly $30 million, head count has swollen from the start-up handful to more than 200, and the... View Details
Keywords: Organizational Change and Adaptation; Organizational Design; Online Advertising; Advertising Industry
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  • Web

Newsletter - Research Computing Services

Newsletter Newsletter School Select one Harvard Business School Harvard College Division of Continuing Education Harvard School of Dental Medicine Harvard Divinity School Harvard Faculty of Arts & Sciences Graduate School of Design... View Details
  • 2000
  • Chapter

Service Markets and the Internet

By: J. A. Deighton
Keywords: Internet and the Web; Service Operations; Market Design
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  • Web

About Us - Research Computing Services

About Us Research Computing Services (RCS) is a centralized service that supports HBS faculty research with a staff of statisticians, data scientists, and experts in research computing. Read more about our... View Details
  • Research Summary

The Role of the Internet in Enhancing Service and Reducing Cost

Is delivering service (both internal and external) facilitated by the Internet a zero sum game in which costs associated with delivering superior service must always be passed on to customers in the form of higher prices? Does the quantity and type of service... View Details

  • Web

SAS/CONNECT - Research Computing Services

PC SAS version 9.3 or 9.4 to connect to SAS 9.2 on the server): Compute Services (CS) Remote Library Services (RLS) Give user access to all of the computing resources on the remote host. Give user access to... View Details
  • Article

Design of Search Engine Services: Channel Interdependence in Search Engine Results

By: Benjamin Edelman and Zhenyu Lai
The authors examine prominent placement of search engines' own services and effects on users' choices. Evaluating a natural experiment in which different results were shown to users who performed similar searches, they find that Google's prominent placement of its... View Details
Keywords: Search Engine; Organic Search; Sponsored Search Advertising; User Interface; Channel Substitution; Search Technology; Consumer Behavior; Online Advertising
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  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

computer problems on a website, companies that design those interactions purely to cut costs don't succeed. But when they actively partner with their customers to deliver a better service experience,"... View Details
Keywords: by Deborah Blagg; Service
  • Web

Scaling Work - Research Computing Services

here . The wrapper scripts that drive these menu items include all the necessary commands to start Stata with the designated number of CPU cores within your session. Using PAC (batch only): Note that PAC is not yet available for Grid 2.5.... View Details
  • Web

Data Storage - Research Computing Services

needs may exceed the amount available. The storage location at /export/scratch is designed specifically for this purpose. Note: This is a shared area, so use Unix file permissions to change the accessibility if needed. Files older than 60... View Details