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  • October 1998 (Revised December 1999)
  • Case

Lockheed Martin IMS: Making a Contribution and a Profit

By: Rosabeth M. Kanter and Courtney Purrington
Examines Lockheed Martin's attempt to move from its traditional reliance on defense/aerospace contracts into providing outsourced government services in the social sector. The protagonist reflects on the past 24 years of rapid growth in the company and the myriad... View Details
Keywords: Social Enterprise; Partners and Partnerships; Diversification; Performance Effectiveness; Job Cuts and Outsourcing; Welfare; Private Ownership; Public Ownership; Privatization; Strategic Planning; United States
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  • Research Summary

Profitable Souls: Foreign Investment and the Fate of Human Rights

By: Debora L. Spar
This is a project about foreign investment, about what happens when big multinational firms invest in small, poor, and often nasty places. Typically, most observers assume that this is a largely negative relationship: that multinationals exploit the local population,... View Details
  • November 1999 (Revised July 2001)
  • Case

New Profit Inc.: Governing the Nonprofit Enterprise

By: Robert S. Kaplan
New Profit, Inc. (NPI) is an innovative venture philanthropy fund. Founded by social entrepreneur Venessa Kirsch, NPI intends to raise large donations from individuals who wish to invest in nonprofit enterprises that could have a significant social impact and the... View Details
Keywords: Balanced Scorecard; Nonprofit Organizations; Venture Capital; Social Entrepreneurship; Corporate Governance; Performance Evaluation; Financial Statements; Philanthropy and Charitable Giving; Service Industry
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  • 2025
  • Working Paper

Blockchain-Induced Supply Chain Transparency and Firm Performance: The Role of Capacity Utilization

By: ShinWoo Lee Lee, Jedson Pinto, Daniel Rabetti and Gil Sadka
This study empirically investigates how blockchain adoption affects firm profitability. Employing a quasi-experimental design triggered by regulatory changes across the United States, we provide novel empirical evidence to recent theory, proposing that blockchain... View Details
Keywords: Blockchain; Supply Chain; Technology Adoption; Profit; Governing Rules, Regulations, and Reforms; United States
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    What Professional Service Firms Must Do to Thrive

    During times of economic turbulence, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn’t, just to keep the lights on. This path is perilous. If a firm’s practices have a diffuse mix of clients and unclear... View Details

    • 14 Nov 2013
    • Working Paper Summaries

    What Shapes the Gatekeepers? Evidence from Global Supply Chain Auditors

    Keywords: by Jodi L. Short, Michael W. Toffel & Andrea Hugill; Financial Services; Financial Services
    • December 2004 (Revised April 2006)
    • Case

    Managing Diversity at Cityside Financial Services

    By: Robin J. Ely and Ingrid Vargas
    Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. To match the gender and racial makeup of its staff to that of its customers, Cityside's sales division... View Details
    Keywords: Selection and Staffing; Situation or Environment; Race; Employees; Gender; Customer Satisfaction; Diversity; Cross-Cultural and Cross-Border Issues; Banks and Banking; Banking Industry
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      Best-selling and New Cases by Ben Esty

      Best-Selling Cases:  

        1) Eaton: Portfolio Transformation & Cost of... View Details

      • 06 Jul 2020
      • Research & Ideas

      The Right Way to Manage Customer Churn for Maximum Profit

      responsiveness seems to have an even bigger impact on profitability,” Gupta says. Don’t change customers, change algorithms Applying both factors to data from a European television service company, for example, the researchers were able... View Details
      Keywords: by Michael Blanding; Service; Service; Service
      • April 2011
      • Teaching Note

      Emergia: Driving Profitability on Help Desk Contracts (TN)

      By: Francisco de Asis Martinez-Jerez
      Teaching Note for#111-048. View Details
      Keywords: Customer Focus and Relationships; Contracts; Service Industry
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      • October 2017
      • Case

      Still Leading (B1): Hon. Bob McDonald – Profiting from Purpose

      By: Rosabeth Moss Kanter and Marcus Millen
      Robert (Bob) A. McDonald just completed his service as the 8th United States Secretary of Veterans Affairs (VA), successfully leading the beginnings of a transformation for one of the nation’s most scrutinized departments. Reflecting back, McDonald looked to the... View Details
      Keywords: Leadership; Personal Development and Career; Transition
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      • 08 Dec 2017
      • News

      Harvard Business Grads Are Putting Politics Above Profits

      After a tumultuous year in US politics, more than a dozen recent alumni have thrown their hats into the ring to launch careers in public service. “More and more people are feeling they need to step up and that they can, because they have the right skills to solve the... View Details
      Keywords: politics
      • Research Summary

      How to Manage Customers for Increased Profits and Customer Satisfaction

      By: Frances X. Frei
      For many service firms, the customer plays an important role in contributing to the cost and/or quality of the service. This is very different than many manufacturing contexts, for example, where the firm has virtually complete control over product cost and quality. ... View Details
      • 01 Sep 2017
      • News

      Read All About It: Journalism Can Be Profitable

      (above: photo by Mary Rajkumar/Mint/Getty Images) When the New York Times introduced its paywall in 2011, few people believed that readers would pay for the news online. Today, the newspaper has more than 1.6 million digital subscribers—a number that is growing rapidly... View Details
      Keywords: April White; New York Times; newspapers; Google; Wirecutter; social media; Facebook; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
      • 2016
      • Working Paper

      Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity

      By: Itai Gurvich, Martin Lariviere and Antonio Moreno
      Motivated by recent innovations in service delivery such as ride-sharing services and work-from-home call centers, we study capacity management when workers self-schedule. Our service provider chooses capacity to maximize its profit (revenue from served customers minus... View Details
      Keywords: Strategic Servers; On-demand Economy; Independent Capacity; Distributed Systems; Uber; Service Operations; Performance Capacity
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      • January 2003 (Revised March 2005)
      • Case

      Planning in Professional Service Firms

      By: Ashish Nanda
      In this case, four consultants discuss business planning issues that they are each having within their respective consulting firms. The case addresses how professional compensation, project staffing, hours worked, overhead costs, and billing rates impact profitability. View Details
      Keywords: Business or Company Management; Strategic Planning; Profit; Consulting Industry
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      • 12 Jan 2011
      • News

      To Groupon or Not To Groupon: New Research on Voucher Profitability

      • 24 Apr 2014
      • News

      Ensuring a business’s profitability enables it to serve society

      company is having in India, for example, embodies founder Henry Ford’s mantra that it is “in Ford’s DNA to give back to communities.” Said Fields, “Only a profitable business can be of service to society,... View Details
      • 17 Jan 2020
      • News

      She's Pushing the World's Largest Hotel Chain to Be More Like Airbnb

      • December 2021
      • Case

      Bunge: Building a Sustainable Future?

      By: Forest Reinhardt, David E. Bell, Pedro Levindo and Ruth Costas
      Bunge, one of the world’s leading agribusiness traders and processors, strives to comply with its commitment to having a deforestation-free value chain by 2025 while it considers potential new business growth areas. After a complex turnaround, which involved one of the... View Details
      Keywords: Deforestation; Value Chain; Agribusiness; Values and Beliefs; Growth and Development Strategy; Corporate Social Responsibility and Impact; Environmental Sustainability; Financial Strategy; Agriculture and Agribusiness Industry
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