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  • All HBS Web  (539)
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Show Results For

  • All HBS Web  (539)
    • People  (2)
    • News  (206)
    • Research  (185)
    • Multimedia  (1)
  • Faculty Publications  (88)
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  • 16 Aug 2004
  • Research & Ideas

Luxury Isn’t What It Used to Be

of something else, Tranthi says: "I'm going to wear this shirt, and it's going to make me feel great. That's why luxury brands command a premium—it's an emotional buy." Luxury goods are in essence a highly creative field.— Thuy T. Tranthi, Thomas Pink USA... View Details
Keywords: by Julia Hanna; Consumer Products
  • 18 Jul 2011
  • Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

and reaching your potential. "My objective is to help leaders reach their potential by helping them realize that they don't need to have all the answers or do this alone. I hope they will see that framing a question and listening can be enormously powerful in... View Details
Keywords: by Carmen Nobel
  • 17 Dec 2008
  • Lessons from the Classroom

‘Ted Levitt Changed My Life’

manager.' Ted was embarrassed and afraid of hurting me, but the devotion and urgency he felt to take care of his student outweighed every other concern. This was the ultimate loving-kindness of a teacher." "As formidable as Ted could be in the classroom, he... View Details
Keywords: by Julia Hanna; Education; Retail
  • 22 Jul 2019
  • Book

How to Be a Digital Platform Leader

and then simply copying it? Nonetheless, belonging to a platform is a way to engage in a platform market quickly at relatively low cost and learn the tools of the trade. In the book, we explore a number of “belong” strategies which have delivered View Details
Keywords: by Martha Lagace
  • 05 Jun 2006
  • Research & Ideas

Using Competition to Reform Healthcare

excellence in terms of patient value, given their particular patient mix, skills, and other circumstances. In each medical condition, providers must decide what roles they will play in the care cycle, and what View Details
Keywords: by Michael E. Porter; Health
  • 09 Jan 2013
  • Sharpening Your Skills

Sharpening Your Skills: Understanding Customers

Questions To Be Answered What's the biggest obstacle to excellence in service organizations? Should I do what my customers tell me to do? How can I understand my customers better? After the screw-up, what... View Details
Keywords: Re: Multiple Faculty
  • 17 Jun 2019
  • Research & Ideas

What Hospitals Must Learn to Compete

holds true in most health care service markets in the United States: You should think about what market position you occupy, how it is differentiated from others’, and whether you are fulfilling the needs of your target market. It’s... View Details
Keywords: by Alumni Bulletin Staff; Health
  • 31 Jan 2005
  • Research & Ideas

Rethinking Marketing’s Conventional Wisdom

marketing and psychology. Moon is a recipient of the HBS Student Association Award for teaching excellence and has twice received a Hellman Faculty Fellowship, presented annually to a junior faculty member for outstanding research. Gary... View Details
Keywords: by Garry Emmons; Service
  • 10 Apr 2019
  • HBS Case

How Entrepreneurs Can Turn Lead Into Gold

a young boy he met begging for money during a trip to Peru. “That experience authentically changed how he and his wife viewed the world,” Wu says. He launched the business with a dual goal of creating excellent outdoor equipment and... View Details
Keywords: by Michael Blanding; Financial Services
  • 26 Aug 2024
  • Research & Ideas

Can AI Match Human Ingenuity in Creative Problem-Solving?

When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could... View Details
Keywords: by Michael Blanding; Information Technology; Information; Technology
  • 21 Feb 2005
  • Research & Ideas

The VC Quandary: Too Much Money

It might be hard for the ordinary business owner or consumer to imagine having "too much" money. But that's exactly where the venture capital industry finds itself: with too much money available for the number of emerging enterprises able to offer the promise... View Details
Keywords: by Julie Jette; Financial Services
  • 19 May 2011
  • Research & Ideas

Empathy: The Brand Equity of Retail

There's a famous line from the movie The Godfather, which is often repeated in corporate settings: "This is business, not personal." Ironically, though, that statement is actually bad business advice. During the Consortium for Operational View Details
Keywords: by Carmen Nobel; Health
  • 16 Jul 2008
  • Op-Ed

What Should Employers Do about Health Care?

must expect health plans to direct patients to excellent providers, not those provider networks that offer the biggest discounts.” What to do? The most important single change necessary is for employers to think about health care in terms... View Details
Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health
  • 26 Jul 2016
  • First Look

July 26, 2016

health care so that our economy can improve and so that patients can make informed decisions. We must move away from fee-for-service reimbursement, which incentivizes doing more, and begin paying for good outcomes. Health care organizations need to stop duplicating... View Details
Keywords: Sean Silverthorne
  • 02 Oct 2019
  • What Do You Think?

What Grade Would You Give Walmart CEO Doug McMillon?

minus’. The ‘A’ is for excellence and the ‘minus’ is for waiting till it affected the company personally before taking action.” CrisisAndRep concurred, saying that, “Walmart was slow to get to its decision.” Was Walmart’s leadership... View Details
Keywords: by James Heskett; Retail
  • 23 Nov 1999
  • Research & Ideas

What’s Your Strategy for Managing Knowledge?

mail messages with them and checked Bain's "people finder" database for more contacts. Eventually she connected with nine partners and several managers who had developed growth strategies for financial services institutions. She... View Details
Keywords: by Morten T. Hansen, Nitin Nohria & Thomas Tierney; Consulting
  • 15 Nov 2004
  • Research & Ideas

Solving the Health Care Conundrum

services as well as information that assesses the relative value delivered by providers. Because the United States has competition in health care, we would expect to see improving value, but we see just the opposite. Value-based... View Details
Keywords: by Michael E. Porter; Health
  • 01 Jun 2010
  • Sharpening Your Skills

Sharpening Your Skills: Social Reporting

benefit the environment as well as a company's bottom line," Rangan adds. Good examples are the early childhood literacy initiative of PNC, a financial services organization based in Pittsburgh, and the 10,000 Women initiative of... View Details
Keywords: by Staff
  • 07 Aug 2006
  • Research & Ideas

Whatever Happened to Caveat Emptor?

faced. There is also a second cause, one that has its roots in the changing shopping experience. During the 1960s, European retailing began moving away from personalized service and toward new self-service sales formats. Abetted by the... View Details
Keywords: by Sean Silverthorne; Retail
  • 16 Jun 2003
  • Research & Ideas

Surveying the VC Landscape

Lerner: This is an excellent question. It is clear that corporations over the past two decades, and particularly in recent years, have been seeking to transform their central research facilities from "ivory towers" into places... View Details
Keywords: by Ann Cullen; Financial Services
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