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  • All HBS Web  (1,013)
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  • All HBS Web  (1,013)
    • People  (1)
    • News  (133)
    • Research  (724)
    • Multimedia  (3)
  • Faculty Publications  (530)
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  • 03 Jun 2020
  • News

Keeping a Community Connected

Justin Pasquariello (MBA 2010) Justin Pasquariello (MBA 2010) At the end of most days, Justin Pasquariello (MBA 2010) feels like he hasn’t done enough. As executive director of East Boston Social Centers (EBSC), a century-old grassroots organization that provides... View Details
Keywords: Susan Young
  • 01 Jan 2005
  • News

Louis V. Gerstner, Jr., MBA 1965

professionals to implement them, companies were eager to embrace an end-to-end service delivery partner providing open, nonproprietary solutions that simultaneously cut costs and increased efficiency. "We... View Details
  • 10 Mar 2017
  • News

The Business of Lego Batman

what's really the job is to oversee a production from start to finish. But really, when you're deep into the production process, to hand over the keys to a director and then continue to work with that director and the whole production crew all the way through final... View Details
Keywords: LEGO; Lego
  • 01 Dec 2007
  • News

Where Are the Innovators in Health Care?

drove productivity in the IT sector. These entrepreneurs, and so many others, have fundamentally improved our economy by making goods and services better, cheaper, and more accessible. But can you name any innovators in our bloated,... View Details
Keywords: Regina E. Herzlinger; Health, Social Assistance; Management
  • 01 Dec 2015
  • News

Ink

something well, you’re not just looking at a Kuwaiti investor or a regional investor—it’s a global scene.” —Faisal Al-Hamad (MBA 2005), discussing the $170 million acquisition of Kuwaiti online food delivery View Details
  • 01 Sep 2013
  • News

A Focus on You

To sweeten the deal, we have something big to offer in exchange. Beginning this month, HBS is launching a brand-new Alumni website, featuring personalized content delivery (based on your profession and unique interests), customized events... View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Jun 2020
  • News

Check In

hotels we own, we’re looking at hospital-grade sanitation programs. We’re looking at things like plexiglass shields between the customer and the check-in desk. We’re considering what social distancing looks like in our restaurants—or do we even open restaurants? We’re... View Details
Keywords: Julia Hanna; hotels; COVID-19; real estate; Accommodation; Hospitality
  • 01 Sep 2017
  • News

Read All About It: Journalism Can Be Profitable

search? And why aren’t publishers collaborating now to create lavish new forms of online display advertising? —Graham Lovelace (AMP 157, 1999) I don’t think newspapers realized that their product wasn’t just about news. Newspapers back then were a View Details
Keywords: April White; New York Times; newspapers; Google; Wirecutter; social media; Facebook; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 13 Dec 2022
  • News

The First Five Years: Christine Keung and Reggie Smith

never watch a baseball game the same way! My favorite cases were in Professor Ryan Buell's Managing Service Operations class, and informed my work improving government service View Details
  • 30 Nov 2017
  • News

Happy Meals (Are Here Again)

got a high-tech upgrade. On a warm July day at a little past 11 a.m., as the early lunch crowd shuffles in, Karavites runs through the changes: digital menu boards, a mobile ordering system, a new delivery collaboration with UberEATS, and... View Details
Keywords: Dan Morrell; photographed by Saverio Truglia
  • 16 Sep 2015
  • News

Built for Speed

modern car making. “Look at that van,” he says, pointing to a white delivery vehicle parked near the Starbucks drive-through, where Rogers refuels. “How do you make steel look like that?” His explanations typically begin with this kind of... View Details
Keywords: Dan Morrell; Machinery Manufacturing; Manufacturing
  • 01 Dec 2001
  • News

HBS Alumni Association Board of Directors: President's Report

board members commit to serving on ad hoc committees, namely, the Global Alumni Conference Committee, chaired by Joan McCabe (MBA '81); the Nominating Committee, chaired by Ed Hajim; and the Community Standards Committee. The first group monitors the development and... View Details
Keywords: Susan Luick Good; Educational Services; Educational Services
  • 01 Apr 1996
  • News

Technology for Learning's Sake

amazed that we've come so far so fast," says Associate Professor David M. Upton, who has spearheaded the latest initiative with the strategic input of Clark and many others on the faculty, the services of a legion of IT professionals, and... View Details
Keywords: by Deborah Blagg; photo by David Zadig
  • 01 Mar 2005
  • News

Answering the Call

magazine article about Shouldice in 1982, and it nicely illustrated excellence in the delivery of a service,” explains the case’s author, Professor James Heskett. “I knew we had a good story, and when I learned that Shouldice management... View Details
Keywords: Garry Emmons; Educational Services; Educational Services
  • 06 Dec 2021
  • News

Case Study: Let’s Dance

services marketplace with operations in Latin America. Recchia is also an Entrepreneur-in-Residence at the HBS Rock Center for Entrepreneurship. The first thing that comes to my mind is that Lily could try to capitalize on the stories of... View Details
Keywords: Jen McFarland Flint; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • 01 Jun 2015
  • News

Screen Grab

House of Cards and Orange Is the New Black. (Netflix also recently debuted Unbreakable Kimmy Schmidt, a Tina Fey–created comedy originally slated for NBC.) Even live sports, cable’s best hope for retaining subscribers, can be viewed online via View Details
Keywords: Julia Hanna; HBO; Netflix; Hulu; Vimeo; YouTube; Telecommunications; Information; Arts, Entertainment
  • 01 Dec 2013
  • News

Curing Health Care

The occasion? The company, a leading supplier of cloud-based services for electronic health records (EHR), practice management, and care coordination, was expanding. In a big way. Founded in 1997, athenahealth now serves about 44,000... View Details
Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services
  • 01 Jun 2020
  • News

Prognosis

delivery systems take advantage of new approaches for interacting with patients. Historically, telemedicine has been seen by many health care systems as a source of competition; my hope is that more systems will start to think about... View Details
Keywords: Jen McFarland Flint; COVID-19; Hospitals; Health, Social Assistance
  • 08 Sep 2016
  • News

How We Make It Work

delivery app Dolly, and Peter is creative and brand director at PitchBook, which he likens to a “Bloomberg for the private capital markets.” Peter Escher reads to Josh while Diane Escher tackles toothbrushing duty as part of the bedtime... View Details
  • 13 Jan 2021
  • News

Silicon Valley’s “Detroit Moment”

other products.” Like for instance, delivering e-commerce packages or being cash-in/cash-out points for financial services in a market with high underbanked rates. And so totally reinvented the model, learning in some ways from what... View Details
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