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- Faculty Publications (29)
Show Results For
- All HBS Web (259)
- Faculty Publications (29)
- 20 Aug 2018
- Research & Ideas
Bargain Hunters Beware: A Store's 'Original Price' Might Not Be After All
results show that customers don’t see through the ruse. Even in outlet stores where they might expect some level of false discounting, they are still very influenced by these signals.” Homework needed Truly savvy customers may still be able to View Details
- 01 Jun 2011
- News
Building a Social Network
percent. A second proposal under consideration would overhaul the existing initiative by taking the “deep” networks approach of sinking resources into already-successful groups and shutting down others. YPO members would pay separate dues... View Details
Keywords: Julia Hanna
- 22 Aug 2005
- Research & Ideas
Balancing the Future Against Today’s Needs
navigate conflicts both external and internal. Today, more than ever, markets exert continual pressure on organizations to cut costs and return capital to the bottom line, but building value demands that much of that same capital be... View Details
Keywords: by Paul Michelman
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
over-involvement (of) customers have led to bitter intellectual property right disputes customers simultaneously trying to drive the product in two (or more) very separate market directions (or) feature creep that literally prevents... View Details
Keywords: by Jim Heskett
- 28 Jul 2016
- Op-Ed
Where is TripAdvisor for Doctors?
final choices can be aided by multiple reviews aggregated from the wisdom of global crowds. 5. Few Comparables. Many business travelers stay in more than 20 hotels each year. They develop a smart shopping expertise that enables them to write insightful reviews. Each... View Details
- 11 Mar 2001
- Research & Ideas
Evolving for Success [Part Two]
a project to a small group of people who are amateurs, who do the project part-time and act as a committee. It doesn't demand management time and resources, and you haven't brought in new skills. This holds for hospitals, government... View Details
Keywords: by Staff
- 14 Oct 2014
- First Look
First Look: October 14
behave like money. We first present a simple model where households demand money services, which are supplied by three types of claims: deposits, Treasury bills, and asset-backed commercial paper (ABCP). The model provides predictions for... View Details
Keywords: Sean Silverthorne
- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
demands of city officials, cable operators encountered higher than expected construction costs as they entered urban markets. It proved difficult to lay cable under busy city streets while avoiding disruption to existing power, phone,... View Details
- 19 May 2020
- Research & Ideas
Why Privacy Protection Notices Turn Off Shoppers
customers. Again, they tested two conditions separately, one that spoke about the company’s intent to “collect” customer data, and the other that spoke about its desire to “protect” customer information. They even had a separate group of... View Details
- 03 Mar 2003
- Research & Ideas
The Ingredients of a Deal Disaster
underlying social contract. A second union was quickly organized, and it took a far more adversarial approach, demanding higher wages and insisting on job guarantees. Local suppliers saw the company as untrustworthy and refused to do... View Details
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
lives, said Narayanan. Owens & Minor allowed customers to internalize the consequences of their demand for services.— V.G. Narayanan The case of Video Vault, a small outfit in Massachusetts, was a fine example of how an operational... View Details
Keywords: by Martha Lagace
- 03 Jul 2018
- What Do You Think?
Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?
moral leadership, it needs to carefully examine and discuss issues that cross the line from legal to immoral. Microsoft needs to show its employees that it takes the issue of separation ( of families by ICE) seriously. How it does that... View Details
- 01 Sep 2010
- News
Reinventing the Annual Report
especially in Europe and Japan — are also starting to issue corporate social responsibility (CSR) or sustainability reports. Sometimes these are mailed with the annual report, but more often they have to be ordered separately or... View Details
Keywords: Robert G. Eccles
- Web
Tips for Working Remotely | Information Technology
Tips for Working Remotely Whether it's because of the need to travel to other locations, because of various demands in each of our lives or simply because of the flexibility that technology provides us, many of us take the opportunity to... View Details
- 26 Apr 2016
- First Look
April 26
https://www.hbs.edu/faculty/Pages/item.aspx?num=49804 Economic Transition and Private-Sector Labor Demand: Evidence from Urban China By: Iyer, Lakshmi, Xin Meng, Nancy Qian, and Xiaoxue Zhao Abstract—This paper studies the policy determinants of economic transition and... View Details
Keywords: Sean Silverthorne
- 08 Dec 2015
- First Look
December 8, 2015
behavior. In a laboratory experiment, I show that crowd out in response to public incentives is much less likely among those with public, as opposed to private, reputations. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50190 Observability... View Details
Keywords: Sean Silverthorne
- 26 Jul 2016
- First Look
July 26, 2016
beneficent nonprofits exploit such regulatory leniency and exhibit higher mispricing. Drawing on organizational legitimacy theory, we argue that both regulators and beneficent nonprofits seek to protect their legitimacy with stakeholders, including those who View Details
Keywords: Sean Silverthorne
- 22 Aug 2012
- Research & Ideas
Advertising: It’s Not ‘Mad Men’ Anymore
or more agencies (or "networks" of specialized service agencies) under common ownership as quasi-independent entities. But since the mid-1980s, waves of mergers and acquisitions have created potential conflicts of interest as independent agencies that were View Details
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
subordinate to the functions? Maybe you should organize by product, with separate units set up to serve specific markets. You play with the different combinations in your hands. How to decide ... This is the most obvious—and... View Details
Keywords: by Robert Simons
- 04 Jun 2024
- Blog Post
ClimateCAP 2024
programs across the country! Two events stand out to me. On the first night there was a dinner event where people separated into tables and I had the chance to have in depth conversations on infrastructure for transporting hydrogen with... View Details