Publications

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October 1988
Case

Swedish Match Lighter Division: Strategic Review of the Lighter Business

January 1995 (Revised January 1995)
Case

USAA: Business Process Review for the Great Lakes Region (Abridged)

By: James L. Heskett

Presents the results of a service process analysis of USAA's claims processing activity in its Great Lakes Region. Explores not only issues of redesigning the process but also the organizational implications of various alternatives. View Details

Keywords: Restructuring; Mortgages; Management Practices and Processes; Business Processes; Organizational Design; Mathematical Methods; Real Estate Industry; North America

Educators

Article

What Makes a Critic Tick? Connected Authors and the Determinants of Book Reviews

By: Loretti I. Dobrescu, Michael Luca and Alberto Motta

This paper investigates the determinants of expert reviews in the book industry. Reviews are determined not only by the quality of the product, but also by the incentives of the media outlet providing the review. For example, a media outlet may have the incentive to... View Details

Keywords: Quality; Media; Relationships; Marketing Reference Programs; Books; Publishing Industry

November 22, 2022
Article

Is Novel Research Worth Doing? Evidence from Peer Review at 49 Journals

By: Misha Teplitskiy, Hao Peng, Andrea Blasco and Karim R. Lakhani

There are long-standing concerns that peer review, which is foundational to scientific institutions like journals and funding agencies, favors conservative ideas over novel ones. We investigate the association between novelty and the acceptance of manuscripts submitted... View Details

Keywords: Research; Journals and Magazines

October 2003
Article

Statistical Portraits of American Business Elites: A Review Essay

By: Richard S. Tedlow and Walter Friedman

Keywords: Management; United States

Article

Master Protocols in Oncology: A Review of the Landscape

By: Bradley Smith, Kathy Giusti, Richard G. Hamermesh and Dixie-Lee Esseltine

Book Review

Review of "Blue Skies: A History of Cable Television

By: Thomas R. Eisenmann

Keywords: History; Media; Media and Broadcasting Industry

August 2005 (Revised April 2008)
Teaching Note

GuestFirst Hotel (A): Statistics Review with Data Desk (TN)

By: Frances X. Frei

Presents an overview of the statistical analysis covered in the case discussion. View Details

Keywords: Mathematical Methods

August 1993
Case

USAA: Business Process Review for the Great Lakes Region

By: James L. Heskett and Roger H. Hallowell

USAA proposes to develop a new set of processes for its property and casualty division. The case focuses on processes used in automobile claims. View Details

Keywords: Business Processes; Insurance Industry; United States

2003
Other Unpublished Work

A Review of Commitment Savings Products in Developing Countries

By: Nava Ashraf, Nathalie Gons, Dean Karlan and Wesley Yin

Keywords: Saving; Developing Countries and Economies; Financial Instruments

1986
Book

Managing Big Business: Essays from the Business History Review

By: R. S. Tedlow and R. John Jr.

Keywords: Business History; Management

2014
Chapter

Leadership Development: A Review and Agenda for Future Research

By: D. Scott DeRue and Christopher G. Myers

This chapter develops a conceptual framework that helps organize and synthesize key insights from the literature on leadership development. In this framework, called PREPARE, the authors call attention to the strategic purpose and desired results of leadership... View Details

Keywords: Leadership Development; Leadership

2023
Working Paper

Firm Purpose and Problem Wickedness: A Review of the Academic Literature

By: Caroline Adelson, Charlotte Kuller, Cate Tompkins, Ellora Sarkar, Samantha Price and Marco Iansiti

Our understanding of the firm’s role in society has evolved greatly over the past 70 years, with more recent years seeing a sharp rise in interest for how firms can contribute more than profits to society – that is, have a purpose beyond profits. Businesses engaged in... View Details

Keywords: Mission and Purpose; Problems and Challenges

April 17, 2001
Article

SEC 2000 10-K Accounting Deficiency Review Step-Up and Focus Highlighted

By: David F. Hawkins

Keywords: Governance; Accounting

March 1999
Book Review

Book Review of Organizational Decision Making edited by Z. Shapira

By: M. H. Bazerman

Keywords: Organizations; Decision Making

Article

The Effect of Enforcement Transparency: Evidence from SEC Comment-Letter Reviews

By: Jonas Heese, Miguel Duro and Gaizka Ormazabal

2018
Book Review

Review of "Natural Resources and Economic Growth. Learning from History"

By: Valeria Giacomin

2016
Report

Review of Competitiveness Frameworks: An Analysis Conducted for the Irish National Competitiveness Council

By: Christian H.M. Ketels

The report reviews recent research on competitiveness as well as the use of competitiveness frameworks applied in leading international competitiveness rankings and in national competitiveness assessments. The report includes four main parts: The initial chapter... View Details

Keywords: Competitiveness; Competition; Analysis