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  • 21 Nov 2022
  • Research & Ideas

Buy Now, Pay Later: How Retail's Hot Feature Hurts Low-Income Shoppers

track some 20,000 specific retailers to identify merchants using BNPL, including the top US retailers. Penalizing lower-income consumers The loans create what the authors call the “flypaper effect.” Consumers with healthy access to... View Details
Keywords: by Rachel Layne; Retail; Retail; Retail
  • 01 Nov 2017
  • What Do You Think?

What Are the Real Lessons of the Wells Fargo Case?

“be skeptical. In this case it was cross-selling retail products.” Outliers in competitive industries raise a red flag, he wrote. A number of causes for the alleged fraudulent behavior at Wells Fargo were put forth. They included poor... View Details
Keywords: by James Heskett; Banking
  • 01 Apr 2008
  • First Look

First Look: April 1, 2008

Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=308009 Kinyuseisaku: Monetary Policy in Japan Harvard Business School Case 708-017 Toshihiko Fukui, Government of the Bank of Japan, faced a complex... View Details
Keywords: Martha Lagace
  • 28 May 2008
  • First Look

First Look: May 28, 2008

MaterialsChina in Africa: The Case of Sudan Harvard Business School Case 308-060 This case examines the relation between China's demand for resources and political risk. Purchase the case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=308060 Mellon... View Details
Keywords: Martha Lagace
  • 13 Jul 2016
  • HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

high. Then, they made sure this first group of users had a great experience and brought in the next wave of customers via word-of-mouth,” says Teixeira. The company banked on the fact that once users realized how easy it was, it was only... View Details
Keywords: by Michael Blanding; Retail; Retail; Retail
  • 12 Feb 2018
  • Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

during those times is what’s going on in front of you—how fast the cashier is ringing up customers, say, or how many tellers there are at the bank counter. Buell’s research shows, however, that people are also concerned with what’s... View Details
Keywords: by Michael Blanding; Retail; Retail
  • November 2011
  • Case

Pacific Grove Spice Company

By: William E. Fruhan and Craig Stephenson
Pacific Grove Spice Company is a profitable, rapidly growing manufacturer, marketer, and distributor of quality spices and seasonings. The company's business model requires significant investment in accounts receivable, inventory, and fixed assets to support sales.... View Details
Keywords: Capital Expenditures; Investments; Acquisitions; Securities Analysis; Debt Securities; Opportunities; Cost of Capital; Valuation; Investment; Capital Budgeting; Business Model; Cash Flow; Financing and Loans; Acquisition; Retail Industry; Retail Industry
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  • 07 Sep 2011
  • First Look

First Look: Sept. 7

use loan-level data to study how the organizational structure of banks impacts small business lending. We find that decentralized banks—where branch managers have greater autonomy over lending decisions—give larger loans to small firms... View Details
Keywords: Sean Silverthorne
  • 01 Apr 2024
  • In Practice

Navigating the Mood of Customers Weary of Price Hikes

balance of consumer adaptation to higher costs, business strategy adjustments, and market dynamics. Additionally, the end of expanded SNAP [the Supplemental Nutrition Assistance Program previously known as food stamps] benefits and a rise in food View Details
Keywords: by Rachel Layne; Retail; Retail
  • Article

Are Self-service Customers Satisfied or Stuck?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
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  • 19 Apr 2011
  • First Look

First Look: April 19

Becker, Zoran Ivkovic, and Scott Weisbenner Publication:Journal of Finance 66, no. 2 (April 2011) Abstract : We exploit demographic variation to identify the effect of dividend demand on corporate payout policy. Retail investors tend to... View Details
Keywords: Sean Silverthorne
  • 28 Oct 2014
  • First Look

First Look: October 28

has long been recognized as an engine for economic growth and development. Unlike bank loans, where the entrepreneur receives money and is left alone as long as the payments arrive on the pre-arranged schedule, venture capital investments... View Details
Keywords: Carmen Nobel
  • 10 Feb 2022
  • Research & Ideas

Why Are Prices So High Right Now—and Will They Ever Return to Normal?

sheds light on a question vexing economists, consumers, and retailers alike: When will prices return to normal? The answer depends on the type of product, and how quickly each individual industry recovers, says Cavallo. When a product is... View Details
Keywords: by Rachel Layne
  • 08 Jan 2008
  • First Look

First Look: January 8, 2008

Download the paper: http://www.hbs.edu/research/pdf/08-035.pdf What Do Non-Governmental Organizations Do? Authors:Eric D. Werker and Faisal Z. Ahmed Abstract No abstract is available at this time. Download the paper: http://www.hbs.edu/research/pdf/08-041.pdf... View Details
Keywords: Martha Lagace
  • 20 May 2014
  • First Look

First Look: May 20

aimed at curbing the entry of large retail stores have been introduced in many countries to protect independent retailers. Analyzing a planning reform launched in the United Kingdom in the 1990s, I show that independent View Details
Keywords: Sean Silverthorne
  • Research Summary

Overview

By: Ryan W. Buell
From creating flight itineraries online, to interacting with tellers to complete complex banking transactions, to engaging with the government to address civic problems, customers are playing an increasingly vital role in the performance of operations in a broadening... View Details
Keywords: Service Operations; Customer Satisfaction; Customer Retention; Customer Behavior; Operational Transparency; Customer Compatibility; Engagement; Customers; Decision Making; Design; Management; Operations; Quality; Relationships; Social Psychology; Technology; Value; Banking Industry; Banking Industry; Banking Industry; Banking Industry; Banking Industry; Banking Industry
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

  Working PapersAdding Bricks to Clicks: The Contingencies Driving Cannibalization and Complementarity in Multichannel Retailing (revised) Authors:Jill Avery, Thomas J. Steenburgh, John Deighton, and Mary Caravella Abstract This paper... View Details
Keywords: Martha Lagace
  • 17 Aug 2010
  • First Look

First Look: August 17

analyze conditions under which these attack types are likely to succeed. Download the paper: http://www.hbs.edu/research/pdf/07-104.pdf Unstable Equity? Combining Banking with Private Equity Investing Authors:Lily Fang, Victoria Ivashina,... View Details
Keywords: Martha Lagace
  • 02 Nov 2010
  • First Look

First Look: November 2, 2010

Greenwich, Connecticut, that is considering offering a wholly new line of product to retail investors, namely the ability to invest in the price phenomenon known as momentum. There is a large body of empirical evidence supporting momentum... View Details
Keywords: Sean Silverthorne
  • 01 Oct 2001
  • Research & Ideas

How To Make Restructuring Work for Your Company

attracting new business from corporate and retail customers. The merger was therefore also viewed as a vehicle for increasing top-line revenue growth. Internal cost cutting alone would not have enabled either View Details
Keywords: by Stuart C. Gilson

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