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Publications

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  • All HBS Web  (825)
    • News  (259)
    • Research  (358)
    • Events  (3)
    • Multimedia  (16)
  • Faculty Publications  (208)

Show Results For

  • All HBS Web  (825)
    • News  (259)
    • Research  (358)
    • Events  (3)
    • Multimedia  (16)
  • Faculty Publications  (208)
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  • 27 Oct 2015
  • News

Sweet Success

retailers such as Whole Foods, Trader Joe’s, and Kroger, and on the menu in upscale restaurants as a sweetener in everything from cocktails to main courses. After focusing on details for several years, Turner hints he is once again... View Details
Keywords: Deborah Blagg
  • 18 Jan 2018
  • News

The Lessons of All-Day Breakfast

experience all the things that are coming from McDonald's as an experience of the future. So it wasn't just something we talked about, it wasn't just something we demonstrated in a PowerPoint presentation. But they came into a big warehouse where we had set up our... View Details
Keywords: Food Services and Drinking Places; Hospitality
  • 12 Feb 2021
  • News

How Dunkin’ Donuts Took Over the World

entrepreneurs, successful CEOs of other food service companies. If you look around the restaurant industry, you will find it populated with Dunkin’ executives who left us better than they found us, and went on to bigger and better careers... View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade
  • 01 Dec 2009
  • News

One Man Crime Wave

attended the Wharton School before completing his undergraduate studies as a business major at Syracuse University. In March 1937, while he was a student at Syracuse, “a tall, willowy blonde” (as one biographer described her) walked into the View Details
Keywords: Garry Emmons; fiction writing; Arts, Entertainment; Publishing Industries (except Internet); Information
  • 01 Feb 2002
  • News

It's academic. (Not!)

love the atmosphere of the restaurants and little shops in the historic districts there, but on the bright side, I don't have much time as a doctoral student to sit in cafés," she laughs. Star Search Boris Groysberg can tell you... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 20 Jan 2023
  • News

Free Spirits

only get so excited about another round of seltzers with lime. But as obvious as it is that non-drinkers thirst for more interesting options, bar and restaurant owners have been slow to see the opportunity. “They told us that nobody ever... View Details
Keywords: Jen McFarland Flint; Food Services and Drinking Places; Hospitality
  • 01 Oct 2002
  • News

What's Cookin'

from the Class of 1977 interviewed for this article, Fox came to the restaurant industry by an indirect path, but now finds himself completely immersed in its unique complexities and rewards. The National View Details
Keywords: Hanna, Julia
  • 25 Aug 2022
  • News

Vision: To Go-Go

For all their variety, restaurants have two things in common: a kitchen where food is prepared and a dining area where customers consume it. But what if you could use technology to ditch the dining area and just keep the kitchen, trimming... View Details
Keywords: Alexander Gelfand; entrepreneurship; foodtech; startup; Latin America
  • 10 Jan 2017
  • News

A Side of Data with Your Dinner

company that helps restaurants collect and analysis data to better understand their businesses, and, this month, a new book, The Underground Culinary Tour: How the New Metrics of Today’s Top Restaurants Are... View Details
  • 01 Jun 2015
  • News

Five-Star Research

data from Seattle restaurants, Luca found that a one-star increase in a Yelp rating increased an independent restaurant’s revenue by 5 to 9 percent. (Chain restaurants didn’t see the same effect.) Yelp uses the arithmetic mean of reviewer... View Details
Keywords: April White; News, Library, Internet, and Other Services; Information
  • 01 Sep 2009
  • News

From Bytes to Bites

THOMAS: A career switch from high tech to the restaurant biz calls on every bit of HBS know-how. Photo Courtesy Scherrer As a teen, Laurie Thomas (MBA ’93) didn’t devote her summers to extracurricular activities. Instead, the Wisconsin... View Details
Keywords: Julia Hanna; Food Services and Drinking Places; Hospitality; Management of Companies and Enterprises; Management
  • 01 Mar 2011
  • News

Fast Casual

Cherng: Panda’s process designer. Peggy Cherng (OPM 25, 1997) and her husband, Andrew, share the titles of cochairman and co-CEO of Panda Restaurant Group (PRG), “one of the fastest-growing and most successful View Details
Keywords: Food Services and Drinking Places; Hospitality
  • 17 Dec 2015
  • News

Conducting Research That Influences Practice

Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer... View Details
  • 01 Mar 2006
  • News

Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)

upscale, premium desserts to the masses. Elevator pitch: Finale is an upscale dessert-focused restaurant concept that provides people with an alternative to bars or coffee shops, where they can enjoy a sensational dessert experience. Our... View Details
Keywords: Margie Kelley; desserteries; Food Services and Drinking Places; Hospitality
  • 01 Apr 1997
  • News

The Businesslike Gourmet: Karen Page on America's Foodservice Industry

whose innovations and creativity greatly influence the direction of the industry. How big is the foodservice industry? Sales for restaurants alone are projected to top $320 billion in 1997. Restaurants are a... View Details
  • 11 Dec 2017
  • News

Growing from Within

Photo courtesy of Paulo Pena Photo courtesy of Paulo Pena The great majority of McDonald’s U.S. restaurants are run by external owner/operators. Paulo Pena (MBA 2004) is responsible for the rest. As vice president and managing director of... View Details
Keywords: Dan Morrell; Food Services and Drinking Places; Hospitality
  • 22 Feb 2016
  • News

Cooking Up America’s Food Culture

he’d become an academic—instead he became instrumental in shaping our country’s food culture. Duda’s restaurant experience had been his education. In Miami, he’d been in the kitchen of the Spiral Restaurant, a new kind of counter-culture... View Details
Keywords: April White
  • 01 Mar 2014
  • News

In My Humble Opinion: Ian Calhoun (MBA 2010)

Video Embed Ian Calhoun (MBA 2010) grew up in kitchens, first at the elbow of his mother ("a great cook, a schoolteacher, always happy to show me some stuff") and then, in high school and college, as a line cook in restaurants all over... View Details
Keywords: Hanna, Julia; 80 Thoreau; Food Services and Drinking Places; Hospitality
  • 15 Nov 2020
  • News

How Scholarships Helped One Student Achieve Many Firsts

of State as a Fulbright Scholar to Silicon Valley to HBS. Keung immigrated to the United States when she was three years old and grew up in Los Angeles, where she helped her parents in their tiny Chinese restaurant after school. She... View Details
  • 01 Jan 2010
  • News

James A. Lovell, AMP 62, 1971

telecommunications industries. He then launched a more down-to-earth venture: Lovells at Lake Forest, a restaurant outside Chicago. Lovell is a sought-after expert on space, education, and science, and he speaks internationally. In 2003,... View Details
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