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  • January 1979 (Revised February 1987)
  • Background Note

Note on Market and Consumer Research

Discusses scope of market and consumer research, steps in the research process, and how managers use research in marketing and decision-making. View Details
Keywords: Research; Marketing; Decision Making
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Reibstein, David J., and L. Scott Ward. "Note on Market and Consumer Research." Harvard Business School Background Note 579-136, January 1979. (Revised February 1987.)
  • April 1994 (Revised November 1998)
  • Case

Kendall Square Research Corporation (A)

By: William J. Bruns Jr.
Kendall Square Research was a small competitor in the supercomputer industry. As sales grew rapidly in 1992 and early 1993, the company sold stock to the public for the first time and analysts forecast higher earnings for 1993. However, when the company's revenue... View Details
Keywords: Revenue Recognition; Standards; Accounting Audits; Computer Industry
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Bruns, William J., Jr. "Kendall Square Research Corporation (A)." Harvard Business School Case 194-068, April 1994. (Revised November 1998.)
  • Research Summary

CURRENT RESEARCH PROJECTS:

Corporate Restructuring and Governance in East Asia

Economic Development and Political Change in China: village elections, grassroots governance, and township finance and fiscal politics View Details
  • Research Summary

Current Research Interests

  • Employment Contract, Collective Bargaining, and Human Capital Investment
  • American Welfare Capitalists, 1910-1940
  • Political Economy of New Deal Labor Legislation
  • A Comparative Historical Analysis of Wartime Labor Regulation during W.W.II in the U.S.... View Details
    • September 2000 (Revised January 2001)
    • Case

    Managing IBM Research in Internet Time

    IBM must adapt its research process to the volatility of the Internet market. Issues include incentives, research charter, reward systems, and linkages to business units and customers. View Details
    Keywords: Internet and the Web; Research and Development; Information Technology Industry
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    Chesbrough, Henry W. "Managing IBM Research in Internet Time." Harvard Business School Case 601-058, September 2000. (Revised January 2001.)
    • 18 Jun 2001
    • Research & Ideas

    When In-House Research Isn’t Enough

    For many decades, corporate research and development has been pretty much an "inside job." The road to innovative new products and services began and ended with a company's internal R&D. But according to HBS assistant... View Details
    Keywords: by Jim Aisner
    • April 2018
    • Exercise

    Online Research Guide

    By: Lynda M. Applegate and Emilie Codega
    Citation
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    Applegate, Lynda M., and Emilie Codega. "Online Research Guide." Harvard Business School Exercise 818-119, April 2018.
    • November 1991
    • Case

    Bell Communications Research

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    Corey, E. Raymond. "Bell Communications Research." Harvard Business School Case 592-047, November 1991.
    • Research Summary

    Research and Publication Interests

    Michelle Craig McDonald is currently writing a Harvard Business School case study on the impact of the International Coffee Act on small producers. She is interested in early American economic development, especially the role of foreign trade and re-exported... View Details
    • 12 Feb 2016
    • Working Paper Summaries

    Enhancing the Practical Relevance of Research

    Keywords: by Michael W. Toffel; Education
    • October 2007
    • Article

    Methodological Fit in Management Field Research

    By: A. C. Edmondson and S. E. McManus
    Methodological fit, an implicitly valued attribute of high-quality field research in organizations, has received little attention in the management literature. Fit refers to internal consistency among elements of a research project--research question, prior work,... View Details
    Keywords: Education; Framework; Projects; Quality; Research
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    Edmondson, A. C., and S. E. McManus. "Methodological Fit in Management Field Research." Academy of Management Review 32, no. 4 (October 2007).
    • 26 May 2009
    • Research & Ideas

    Improving Market Research in a Recession

    most firms are reducing spending on the market research that would help manage that uncertainty. In the United States, spending on market research has dipped for four consecutive quarters, and chief... View Details
    Keywords: by John Quelch
    • 27 Feb 2012
    • Research & Ideas

    When Researchers Cheat (Just a Little)

    Leslie K. John is keenly aware of the pressure researchers feel to get results. When her graduate studies in behavioral decision research didn't produce significant findings that led to publication in a... View Details
    Keywords: by Katie Johnston; Education
    • 2019
    • Chapter

    Quantitative and Qualitative Methods in Organizational Research

    By: Amy C. Edmondson and Tiona Zuzul
    Selecting the appropriate method for a given research question is an essential skill for organizational researchers. High-quality research involves a good fit between the methods used and the nature of the contribution to the literature. This article describes a... View Details
    Keywords: Mathematical Methods; Organizations
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    Edmondson, Amy C., and Tiona Zuzul. "Quantitative and Qualitative Methods in Organizational Research." In The Palgrave Encyclopedia of Strategic Management. Continuously updated edition, edited by Mie Augier and David J. Teece. Palgrave Macmillan, 2017. Electronic. (Pre-published, October 2013.)
    • 2015
    • Other Teaching and Training Material

    Marketing Reading: Marketing Intelligence

    By: Robert J. Dolan and Leslie K. John
    This reading provides the basic knowledge a marketing manager needs in order to choose the right combination of research methods, as well as the best way to present research findings to stakeholders. Furthermore, this Reading shows how effective decision making hinges... View Details
    Keywords: Marketing Research; Marketing; Research
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    Dolan, Robert J., and Leslie K. John. "Marketing Reading: Marketing Intelligence." Core Curriculum Readings Series. Harvard Business Publishing 8191, 2015.
    • September 1998
    • Background Note

    ZMET Research Process, The

    By: Gerald Zaltman
    The steps in the ZMET interview are listed and defined as well as information on using the data. View Details
    Keywords: Research
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    Zaltman, Gerald. "ZMET Research Process, The." Harvard Business School Background Note 599-056, September 1998.
    • 1978
    • Article

    Enhancing Research Utilization: Effective Guidelines for Managers and Researchers

    By: Rohit Deshpandé and G. Zaltman
    Citation
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    Deshpandé, Rohit, and G. Zaltman. "Enhancing Research Utilization: Effective Guidelines for Managers and Researchers." Marknadsvetand [Marketing Knowledge] 8, no. 2 (1978): 39–46.
    • March 2001
    • Article

    Consumer Research for Consumers

    By: Max Bazerman
    Keywords: Customers; Research
    Citation
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    Bazerman, Max. "Consumer Research for Consumers." Journal of Consumer Research 27, no. 4 (March 2001): 499–504. (Reprinted in F. Maidment (Ed.) Powerweb: Introduction to Business, McGraw-Hill, 2003.)
    • 30 May 2007
    • Research & Ideas

    Health Care Under a Research Microscope

    says, "will kill us financially and medically it will ruin our economy, deny us the health care services we need, and undermine the important genomic research that can fundamentally improve the practice of medicine and control its... View Details
    Keywords: by Sean Silverthorne; Health; Biotechnology
    • 2011
    • Article

    Organizational Errors: Directions for Future Research

    By: Paul S. Goodman, Rangaraj Ramanujam, John S. Carroll and Amy C. Edmondson
    The goal of this paper is to promote research about organizational errors—i.e., the actions of multiple organizational participants that deviate from organizationally specified rules and can potentially result in adverse organizational outcomes. To that end, we advance... View Details
    Keywords: Research; Organizations; Interests; Managerial Roles; Governing Rules, Regulations, and Reforms; Management Practices and Processes; Learning
    Citation
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    Goodman, Paul S., Rangaraj Ramanujam, John S. Carroll, and Amy C. Edmondson. "Organizational Errors: Directions for Future Research." Research in Organizational Behavior 31 (2011): 151–176.
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