Publications

Educators

July 2011
Teaching Note

Weber Shandwick: The Client Relationship Leader Program (TN)

By: Robert G. Eccles and Penelope Rossano

Teaching Note for 408077. View Details

Keywords: Service Delivery; Organizational Structure; Groups and Teams; Employees; Growth and Development; Situation or Environment; Consolidation; Acquisition; Digital Platforms; Blogs; Social and Collaborative Networks; Internet and the Web; Public Relations Industry

2018
Working Paper

Financial & Temporal Trade-Offs in the Firm-Customer Relationship

By: Daniel A. Brown and Shashank Shah

2006
Conference Presentation

Dependence Asymmetry and Joint Dependence in Interorganizational Relationships

By: Ranjay Gulati

May 1998
Teaching Note

RCI Master Distributor: Evolution of Supplier Relationships TN

By: V. Kasturi Rangan

Teaching Note for (9-595-001). View Details

Keywords: Distribution Industry

1997
Chapter

Toward a New Conception of the Environment-Competitiveness Relationship

By: Michael E. Porter and Claas van der Linde

Keywords: Natural Environment; Competition; Innovation and Invention

September 1983
Background Note

Air Traffic Controllers: Management-Employee Relationships in the FAA

October 1985
Background Note

Note on Supplying the Automobile Industry: Changing Relationships

By: Michael E. Porter and Pankaj Ghemawat

12 PM – 1 PM EDT, 19 Sep 2017
Webinars: Career

Navigate Conflict and Build Stronger Relationships at Work

Every day at work we navigate competing interests, clashing personalities, and limited time and resources. The most effective leaders know how important it is to be able to navigate difficult conversations and work through conflict to improve our relationships. View Details

January 2007
Case

Lou Pritchett: Negotiating the P&G Relationship with Wal-Mart

By: James K. Sebenius and Ellen Knebel

Describes several internal and external negotiations in the 1980s that led to a significant and growing partnership between Procter & Gamble (P&G) and Wal-Mart. From the perspective of Lou Pritchett, P&G's Vice President of Sales and Customer Development, the unfolding... View Details

Keywords: Marketing; Negotiation; Distribution Channels; Partners and Partnerships; Sales

Educators

December 2023
Article

Brokerage Relationships and Analyst Forecasts: Evidence from the Protocol for Broker Recruiting

By: Braiden Coleman, Michael Drake, Joseph Pacelli and Brady Twedt

In this study, we offer novel evidence on how the nature of brokerage-client relationships can influence the quality of equity research. We exploit a unique setting provided by the Protocol for Broker Recruiting to examine whether relaxed broker non-compete agreement... View Details

Keywords: Brokers; Analysts; Forecasts; Bias; Protocol; Investment; Research; Forecasting and Prediction

Article

Toward a New Conception of the Environment-Competitiveness Relationship

By: M. E. Porter and Claas van der Linde

Keywords: Relationships; Competition

1999
Working Paper

The Negotiation Matching Process: Relationships and Partner Selection

By: Ann E. Tenbrunsel, Kimberly A. Wade-Benzoni, Joseph Moag and Max Bazerman

1988
Chapter

Using Life Stage Theory to Manage Work Relationships

By: J. A. Davis and R. Taguiri

Keywords: Employee Relationship Management; Labor and Management Relations

April 1997
Background Note

Using ABC to Manage Customer Mix and Relationships

By: Robert S. Kaplan

Describes applying activity-based costing to manage customer relationships. Links cost-to-serve to net margins earned with individual customers. View Details

Keywords: Customer Relationship Management; Activity Based Costing and Management

Educators