Quick Serve Restaurant - Publications - Faculty & Research

10 Mar 2015
Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

disproportionately to Quick Serve Restaurants [QSRs]) and filling in their non-perishable needs (household items, canned goods, health and beauty care) on separate store-based... View Details

Keywords: by Sean Silverthorne; Retail

14 Mar 2007
Op-Ed

Government’s Misguided Probe of Private Equity

and Forstmann Little & Co., have dramatically downsized or announced their intention to cease operations after experiencing investment missteps and succession problems. Meanwhile, new organizations have amassed enormous sums of capital in short periods. Even a... View Details

Keywords: by Josh Lerner; Financial Services

01 Dec 2011
What Do You Think?

Thinking Slow: An Argument for Bureaucracy?

Kahneman's diagnosis, but not his remedy Whether the decision is to be made by an individual, a team, or 'the bureaucracy', I would say that all would be well served by the discipline imposed by adherence to a rational process (which)... View Details

Keywords: by James Heskett

07 Jan 2008
Research & Ideas

Pursuing a Deadly Opportunity

raising instinctive fears of bodysnatchers looking for a quick payday. It's just these kinds of gray zones that HBS assistant professor Michel Anteby likes to research, areas where questions of legitimacy and moral beliefs are raised.... View Details

Keywords: by Julia Hanna; Health

05 Feb 2009
Research & Ideas

In Praise of Marketing

local imitations, were quick to try and adopt the former forbidden fruit. Was this democratization of access to American brands a Trojan horse for American cultural imperialism? No. In most product categories in most countries, there are... View Details

Keywords: by John Quelch; Advertising

08 Jul 2013
Research & Ideas

Everything Must Go: A Strategy for Store Liquidation

issue," says Raman. (Gordon Brothers Group, an asset disposition firm that frequently handles liquidations, served as an invaluable real world test site and collaborator for the paper's researchers.) Two important facts came to... View Details

Keywords: by Julia Hanna; Retail

16 Apr 2008
Lessons from the Classroom

Chris Christensen: Legend of the Classroom

point. "His hands perform a rapid-fire ballet of encouragement: palms outstretched to reassure the uncertain student, wrists moving in quick circles to urge onward the confident," noted a 1976 article in the Harvard Gazette.... View Details

Keywords: by Deborah Blagg; Education

09 Apr 2001
Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

recently, and the cafes had menus printed in five languages," says Underhill. "But in South Florida, an area heavily populated by Hispanics, there are restaurants that don't have menus printed in Spanish." In Washington,... View Details

Keywords: by Richard Bierck; Retail

21 Oct 2024
Research & Ideas

What Happens in Vegas Could Shape the Metaverse

first flocked to the area in the 1940s and worked together to build the entertainment hub it is today: a destination for gambling, trade shows, comedy, music, and some of the finest restaurants in the country. “It is simply the result of... View Details

Keywords: by Scott Nover; Computer; Information Technology

23 May 2019
Book

These Entrepreneurs Take a Pragmatic Approach to Solving Social Problems

espousing a triple bottom line of people, planet, and profits, rather than a single-minded focus on shareholder value. People of my vintage recall when business leadership was about serving customers at a profit and giving back to your... View Details

Keywords: by Dina Gerdeman; Green Technology

14 Nov 2007
Research & Ideas

Growing CEOs from the Inside

serve in the interim, but sometimes that period provides time for a quick look at a younger insider. Usually the insiders will look incomplete, while the outsiders will look like an imperfect match. But... View Details

Keywords: by Sean Silverthorne; Employment

01 Nov 2012
Research & Ideas

Book Excerpt: Judgment Calls

not have suggested he was slated to make millions on the basis of building a special kind of beauty products company. From a young age, he had tried this and that clever angle for a quick buck, most of which either fell short or utterly... View Details

Keywords: by Thomas H. Davenport & Brook Manville; Consumer Products

02 Oct 2013
What Do You Think?

Is Leadership an Increasingly Difficult Balancing Act?

advantage in a world of impatient investors, restive employees, and demanding customers? Do they require leaders who have fewer answers, more questions, and a bias for testing and quick action? Are investors, employees, and customers... View Details

Keywords: by James Heskett

14 Dec 2009
Research & Ideas

Can Entrepreneurs Drive People Movers to Success?

technology is an important part of the story here. What would it take to get commuters out of their cars and into public transit? I envision a subway system with stops further apart, so long-haul transit can be faster and more efficient. Then each subway stop enjoys a... View Details

Keywords: by Martha Lagace; Transportation

04 Dec 2012
First Look

First Look: December 4

Fernando Abstract Attempts to explain the astonishing differences in agricultural productivity around the world typically focus on farm size, farmer risk aversion, and credit constraints, with an emphasis on how they might serve to limit... View Details

Keywords: Carmen Nobel

15 Oct 2012
Research & Ideas

Why Business IT Innovation is so Difficult

firms: approximately 35,000 plants in 86 different manufacturing industries. The sheer amount of data allowed her to test for incremental versus radical innovation among firms in a unique way. For incremental change, McElheran looked at a firm's "e-buying" activities... View Details

Keywords: by Maggie Starvish

14 Feb 2017
First Look

First Look at New Research: February 14

Psychological Science Psychologically Informed Implementations of Sugary Drink Portion Limits By: John, Leslie, Grant Donnelly, and Christina Roberto Abstract—In 2012, the New York City Board of Health prohibited restaurants from selling... View Details

Keywords: Sean Silverthorne

17 Jan 2017
Research & Ideas

Can China Maintain Its Economic Power?

few decades, what were some of the key factors in China’s economic rise? A: In the 1980s, Deng Xiaoping’s establishment of the free trade zones began the transformation of China’s state-run economy. In the 1990s, you saw a significant easing of restrictions on... View Details

Keywords: by Deborah Blagg

08 May 2018
First Look

First Look at New Research and Ideas, May 8, 2018

and (b) when the inspection occurs within an inspector’s daily schedule. Analyzing thousands of food safety inspections of restaurants and other food-handling establishments, we find that inspectors cite more violations after inspecting... View Details