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- All HBS Web (515)
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- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
1989 about service in the auto industry, Ford Motor Co.: Dealer Sales and Service, puts it best: “Nothing much has changed over 25 years. The experience is still generally awful.” Sure, there have been pockets of customer-service... View Details
- 28 Jun 2022
- Book
The Moral Enterprise: How Two Companies Profit with Purpose
How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details
Keywords: by Avery Forman
- 20 Apr 2021
- Book
A Simple Question That Can Guide Companies to Epic Success
creating value. Danielle Kost: What is different about the companies that put value at the center of their strategy? Felix Oberholzer-Gee: I admire how disciplined they are. Every company that I studied for the book has many talented... View Details
Keywords: by Danielle Kost
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
people (consumers in this case) "a feeling of power" and "of being 'special'." As Dave G puts it, "companies are becoming (good) at making a very aware person like myself make the decision they want me to... View Details
Keywords: by Jim Heskett
- 03 Oct 2007
- Research & Ideas
Dealing with the ‘Irrational’ Negotiator
Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond. The following excerpt describes strategies and tactics to overcome another party's counterproductive behavior and keep the deal on track. These are ideas that anyone can View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
- 27 Feb 2006
- Research & Ideas
When Rights of First Refusal Are a Bad Deal
written to protect renters in Britain when their landlord put their flat up for sale. Renters had a right of first refusal to purchase the property. In the end, however, the right worked against the renters. The issue in both contracts,... View Details
- 30 Mar 2018
- What Do You Think?
What Should Mark Zuckerberg Do?
who don’t realize there is a cost for Facebook’s “free” service. Miki Saxon recalled that “Tim Cook once said, ‘If it’s free, then you are the product.’ It seems that Americans are just waking up to that fact ” Malcolm Harper commented, “Relax it’s still a case of... View Details
- 13 Jan 2021
- Research & Ideas
How 'Small C' Change Can Beat Large-Scale Rebuilding
Even as COVID vaccines begin early deployment, pressure on leaders continues to mount to engage in “Big C” change: rapid course corrections through job cuts, recruiting a fresh management team, and redesigning roles and responsibilities to score quick wins. Clearing... View Details
- 04 Apr 2012
- Research & Ideas
When Founders Recruit Friends and Family as Investors
discussed in Chapter 4, taking money from friends and family can put important—even crucial—relationships at risk and, if things go badly, leave them in ruins. Founders who are confident in their startups' prospects and who are passionate... View Details
Keywords: by Noam Wasserman
- 18 Feb 2019
- Book
What’s Really Disrupting Business? It’s Not Technology
and showrooming are not going away. They decided to charge manufacturers for putting those items on the shelf. When a company like Samsung puts TVs on display at Best Buy, Samsung is benefiting whether you... View Details
- 29 Jan 2021
- Op-Ed
How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics
as more options hit the market. Some countries, such as Israel, have been quite successful in getting vaccine adoption. Others, such as the United States and members of the European Union, have struggled, while many others, such as... View Details
- 31 May 2017
- What Do You Think?
Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?
for growth for the company; what would consumers want to purchase online that would fit into a rapid response distribution model? Students rejected numerous options involving lower-value items such as dog food, which would require... View Details
- 01 Oct 2014
- What Do You Think?
Is Too Much Focus a Problem?
so sure. As she put it, "I am cautious (about the) question (of) too much focus." As good leaders, she added, we need to be aware of the environment to develop awareness to create a spectrum of realities or possibilities.... View Details
Keywords: by James Heskett
- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
problems that afflict the business—for example, by cutting expenses, selling non-core assets, or making needed capital improvements—and put in place a new, less debt-heavy capital structure that the business can support going forward.... View Details
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
Benioff has long espoused the need for a more equitable economic system and has stated that the current pandemic “is a tremendous opportunity for all CEOs and all businesses to really put their resources right out there and say, 'We're... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
interacting with the real you (authenticity), when they have faith in your judgment and competence (logic), and when they feel that you care about them (empathy),” they write. Put together, these factors argue for an informal,... View Details
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
profitable. The banking partnership proved problematic in that it was hard for a second-tier bank to compete with its larger brethren, which by 2008 were forced by government mandate to offer low-cost banking options for the poor. But... View Details
- 10 Sep 2001
- Research & Ideas
Do You Have Change Fatigue?
yes." The consolidation phase is the time for measurement and rewards. The organization must be ready to make changes to the change plan, based on an honest assessment of what's working and what isn't. It is at these moments that the flexibility of an organization... View Details
Keywords: by Nick Morgan
- 30 Mar 2020
- Research & Ideas
The New Rules for Remote Work: Pandemic Edition
table or at least put them on a back burner for now, and let workers know which projects should be prioritized, says HBS Senior Lecturer Julia Austin, who provides leadership coaching to companies. “While now is a time to foster trust and... View Details
Keywords: by Dina Gerdeman
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
Lastly, the hardest problem in responding as a conventional firm is trying to build your own platform. To be honest, very few firms have been successful. A lot have tried. It is something large, established firms under the right circumstances need to View Details
Keywords: by Martha Lagace