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- All HBS Web (162)
- Faculty Publications (23)
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- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
profit by investing the pre-paid premiums. So they lose money on insurance but make up for it by investing premiums." By contrast, she said, Progressive Casualty Insurance Company makes money on insurance and spends more on service... View Details
Keywords: by Martha Lagace
- 17 Feb 2014
- Research & Ideas
Companies Detangle from Legacy Pensions
"Goodbye tension, hello pension!" That used to be the triumphant cry of millions of new retirees. For decades, Americans assumed a good job came with a good pension, guaranteeing them regular monthly payments from their parent... View Details
- 01 Feb 2011
- First Look
First Look: Feb. 1
achieve excellence, but he also knew the state never intended to govern local schools permanently. As he considered his options for the recommendation to the state board about future governance, his overarching goal was to position the... View Details
- 04 Mar 2002
- Research & Ideas
Don’t Lose Money With Customers
several of these relationships in depth. An electrical parts distributor for General Electric, they observed, initially adhered closely to its informal agreement with the company, but eventually provided additional service that surpassed... View Details
Keywords: by Peter K. Jacobs
- 13 Dec 2004
- Research & Ideas
Sharing News That Might Be Bad
of directors recently gave the department mixed reviews: some directors are dubious about the unit's long-term prospects and are open to acquisition offers; others, however, continue to believe in the unit's promise and want to give it a... View Details
Keywords: by Paul Michelman
- 14 Mar 2017
- First Look
First Look at New Research, March 14
home sharing and to simplify the payment of tourist tax for hosts in the city. It was the most comprehensive agreement that Airbnb had with any city in the world. Its final provision read, “The parties trust... View Details
Keywords: Sean Silverthorne
- 23 Jan 2018
- First Look
First Look at New Research and Ideas, January 23, 2018
Journal of Econometrics Scenario Generation for Long Run Interest Rate Risk Assessment By: Engle, Robert F., Guillaume Roussellet, and Emil N. Siriwardane Abstract—We propose a statistical model of the term structure of U.S. treasury... View Details
Keywords: Sean Silverthorne
- 27 Dec 2010
- Research & Ideas
HBS Faculty on 2010’s Biggest Business Developments
add over $10 trillion to outstanding federal debt. But closer inspection of government data reveals that these figures grossly understate both the current deficit and level of debt. Consider, for example, that the estimated net present... View Details
Keywords: by Staff
- 20 Sep 2012
- Research & Ideas
US Competitiveness at Risk
been able to preserve the long-term strengths Jan just mentioned—we stay ahead in those areas. But ironically, we've lost out on some things that seem more basic. For instance, do we have a regulatory... View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
- 02 Oct 2008
- What Do You Think?
Workout vs. Bailout: Should Government Take Advantage of the Buffett Effect?
be to investors, but the long-term effect, it is assumed, would be to reverse the "doom loop" described above. For better or worse, it would be much more straightforward than the proposal on which more than... View Details
Keywords: by Jim Heskett
- 01 May 2006
- Research & Ideas
What Companies Lose from Forced Disclosure
Increased financial disclosure standards on such issues as executive compensation should provide more useful information for investors, policy makers, and regulators. But do the companies themselves benefit? What researchers are now... View Details
- 31 Mar 2009
- First Look
First Look: March 31, 2009
Japanese Slowdown during the 1990s Author:Diego A. Comin Publication:In Japan's Bubble, Deflation and Long-term Stagnation, edited by Koichi Hamada, Anil Kashyap, and Davis Weisntein. MIT Press, forthcoming Abstract Why was the 1990s a... View Details
Keywords: Martha Lagace
- 09 Jan 2007
- First Look
First Look: January 9, 2007
standard. We also develop and test two extensions of the earlier model: the presence of provisions mandating royalty-free licensing is negatively associated with disclosure requirements, and when there are only a limited number of SSOs,... View Details
Keywords: Martha Lagace
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
more elusive than ever. A recent McKinsey study reveals that the annual churn in the wireless industry increased from 17 percent in 1995 to 32 percent in 2000. This trend holds true even in industries less susceptible to turnover. In core retail categories such as... View Details
Keywords: by Jean Ayers
- 10 Mar 2009
- First Look
First Look: March 10, 2009
institutions and concepts by showing where they came from. What is money? What do banks do? What's the difference between a stock and a bond? Why buy insurance or real estate? And how exactly do hedge funds make (and lose) money? This is history View Details
Keywords: Martha Lagace
- 21 Dec 2009
- Research & Ideas
Good Banks, Bad Banks, and Government’s Role as Fixer
would be well-placed to monitor the financial condition of a mega bank and set the compensation of its senior executives in order to attain its dual goals of maximizing long-term profits for its shareholders... View Details
- 01 May 2007
- First Look
First Look: May 1, 2007
subjective preferences expressed by the receiving countries themselves. Finally, we use a two-stage least squares methodology to control for measurement error and endogeneity. Exploiting a new comprehensive industry-level data set of 29... View Details
Keywords: Sean Silverthorne
- 19 Feb 2019
- First Look
New Research and Ideas, February 19, 2019
than prescriptions picked up at a pharmacy. Nevertheless, when home delivery is offered on an opt-in basis, the take-up rate is only 6%. We study a program that makes active choice of either home delivery or pharmacy pick-up a requirement View Details
Keywords: Sean Silverthorne
- 16 Mar 2003
- Research & Ideas
At the Center of Corporate Scandal Where Do We Go From Here?
In the world I see ahead, a world of turbulence and uncertainty where there are opportunities fraught with risk and reward, we need leaders with strong values. We need leaders who place a high value on excellence, on building organizations where people thrive, on... View Details
Keywords: by Kim B. Clark
- 15 Oct 2008
- First Look
First Look: October 15, 2008
bookmakers interact? Will Betfair.com naturally come to dominate the industry, and if so how should the bookmakers react? Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=709417 Boston Teacher Residency: Developing a... View Details
Keywords: Martha Lagace