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  • July 2000 (Revised May 2002)
  • Case

Gateway: Moving Beyond the Box

By: Frances X. Frei, Youngme E. Moon and Hanna Rodriguez-Farrar
Gateway has opened retail stores to differentiate itself from its competitors (e.g., Dell). Describes how the company has created an excellent service experience, but has struggled financially as a result. View Details
Keywords: Transition; Change Management; Valuation; Service Operations; Service Delivery; Distribution Channels; Computer Industry; Electronics Industry; United States
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  • February 2000 (Revised April 2000)
  • Case

RadioShack

By: V. Kasturi Rangan, Youngme E. Moon and Marie Bell
Outlines the transformation of RadioShack stores from a parts and accessories business to a provider of high bandwidth Internet access. View Details
Keywords: Change Management; Marketing Strategy; Risk and Uncertainty; Internet
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  • May 2021
  • Teaching Note

Zeynep Ton: The Good Jobs Strategy

By: Frances X. Frei, Francesca Gino and Youngme Moon
Teaching Note for HBS Case No. 921-703. View Details
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  • 02 Mar 2020
  • What Do You Think?

Are Candor, Humility, and Trust Making a Comeback?

Professor Ryan Buell and doctoral student Moon Soo Choi caught my eye recently. Their study of a credit card offering to almost 400,000 customers of Commonwealth Bank, Australia’s largest, found that a... View Details
Keywords: by James Heskett
  • 29 Aug 2024
  • Research & Ideas

Shoot for the Stars: What to Know About the Space Economy

change observation and trying to fix some of the biggest problems on Earth, the space economy is now interwoven in our everyday lives,” says Weinzierl, who is also the Joseph and Jacqueline Elbling Professor of Business Administration.... View Details
Keywords: by Kara Baskin; Aerospace
  • 30 Apr 2001
  • Research & Ideas

New Paths to Success in Asia

language barrier, and cultural differences—Japan is as different from China as the moon is from Europe—having the Research Center as a base has made a tremendous difference," he observes. Executive Director Camille Tang Yeh (MBA '80)... View Details
Keywords: by Alejandro Reyes & Deborah Blagg
  • 27 May 2020
  • Research & Ideas

What South Korea Teaches the World About Fighting COVID

the organization together and promote coordination and teamwork. If the organization is a country, then one can only imagine the difficulty of effectively managing all of its individual components. South Korea’s leadership under president View Details
Keywords: by Doug J. Chung; Health

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