Professor V.G. Narayanan - Publications - Faculty & Research - Harvard Business School

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June 2003
Module Note

Design and Implementation of Activity-Based Cost Systems

By: V.G. Narayanan

Describes the main themes of the module on the design and implementation of an activity-based costing (ABC) system. Instructors can teach this module to second-year MBA students who have been exposed to activity-based costing in their first-year core accounting... View Details

Keywords: Cost Accounting

June 2003
Article

Activity Based Pricing in a Monopoly

By: V.G. Narayanan

Keywords: Price; Monopoly

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May 2003
Background Note

How to Induce Retailers to Reduce Stockouts?

By: V.G. Narayanan

Describes how the lack of incentive alignment between retailers and their vendors can lead to stockouts. Also describes various means to reduce incentive misalignment and hence stockouts. View Details

Keywords: Motivation and Incentives; Supply Chain Management; Order Taking and Fulfillment; Distribution; Alignment; Business Strategy; Consumer Products Industry; Industrial Products Industry; Retail Industry

April 2003
Teaching Note

Achieving Customer Satisfaction at Pizza Hut (TN) (A) and (B)

By: V.G. Narayanan

Teaching Note for (2-101-006) and (2-101-042). View Details

Keywords: Food and Beverage Industry; Service Industry

April 2003
Teaching Note

Firestone/Ford Trie Controversy (TN) (A) and (B), The

By: V.G. Narayanan

Teaching Note for (9-101-034) and (9-101-087). View Details

Keywords: Auto Industry

April 2003 (Revised April 2008)
Teaching Note

Store24 (TN)

By: Dennis Campbell, Susan L. Kulp and V.G. Narayanan

Teaching Note for (9-103-058). View Details

Keywords: Retail Industry

March 2003
Teaching Note

Andina Bottling Co. (TN)

By: V.G. Narayanan

Teaching Note for (9-102-040). View Details

Keywords: Distribution Industry; Food and Beverage Industry

February 2003 (Revised March 2007)
Case

Internet Customer Acquisition Strategy at Bankinter

By: Francisco de Asis Martinez-Jerez, V.G. Narayanan and Lisa Brem

Bankinter, a relatively small Spanish bank, has a large presence as an Internet financial services provider. Leading the way to profitability through the Internet will give Bankinter a major competitive advantage over the larger, more established Spanish banks. Ann... View Details

Keywords: Customer Relationship Management; Internet and the Web; Activity Based Costing and Management; Customer Value and Value Chain; Banks and Banking; Banking Industry; Spain

February 2003 (Revised March 2004)
Case

Store24

By: Susan L. Kulp, V.G. Narayanan and Dennis Campbell

Illustrates how nonfinancial performance measures can be used to manage a business and evaluate the success of a strategy. View Details

Keywords: Business or Company Management; Balanced Scorecard; Performance Evaluation; Strategy; Retail Industry

2002
Other Unpublished Work

Impact of Costing Systems on Pricing Decisions in a Duopoly

By: V.G. Narayanan and Jytte Grambo Larsen

Keywords: Duopoly and Oligopoly; Decision Making; Cost Accounting; Price

August 2002 (Revised April 2003)
Teaching Note

Delays At Logan Airport, TN

By: V.G. Narayanan

Teaching Note for (9-102-011). View Details

Keywords: Air Transportation Industry

August 2002 (Revised November 2003)
Teaching Note

Activity-Based Management at W.S. Industries (TN) (A) and (B)

By: V.G. Narayanan

Teaching Note for (9-101-062) and (9-102-063). View Details

Keywords: Activity Based Costing and Management

August 2002 (Revised February 2018)
Teaching Note

Customer Profitability and Customer Relationship Management at RBC Financial Group

By: V.G. Narayanan

Teaching Note for 102-043 and 102-072. View Details

Keywords: Financial Services Industry; Banking Industry; Canada

August 2002 (Revised May 2003)
Teaching Note

Supply Chain Close-Up: The Video Vault TN

By: V.G. Narayanan

Teaching Note for (9-102-070). View Details

Keywords: Entertainment and Recreation Industry

summer 2002
Article

Case Study: Customer Profitability and Customer Relationship Management at RBC Financial Group

By: V.G. Narayanan and Lisa Brem

Keywords: Profit; Customer Relationship Management; Groups and Teams; Finance

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Article

An Empirical Investigation of Tax Factors and Mutual Funds' Stock Sales Decisions

By: V.G. Narayanan and Steven Huddart

Keywords: Taxation; Stocks; Sales; Financial Instruments

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May 2002 (Revised April 2004)
Teaching Note

Metalcraft Supplier Scorecard, TN

By: Susan L. Kulp and V.G. Narayanan

Teaching Note for (9-102-047). View Details

Keywords: Manufacturing Industry; Auto Industry

April 2002 (Revised October 2002)
Case

Andina Bottling Co.

By: V.G. Narayanan and Alberto Ballve

Andina Bottling develops an information system for monitoring the performance and operations of its various foreign and domestic subsidiaries. View Details

Keywords: Operations; Information Technology; Performance Evaluation; Decision Making; Business Subsidiaries; Measurement and Metrics; Business or Company Management; Distribution

April 2002
Teaching Note

Accounting for the Intel Pentium Chip Flaw TN

By: Gregory S. Miller and V.G. Narayanan

Teaching Note for (9-101-072). View Details

Keywords: Computer Industry

March 2002 (Revised March 2004)
Case

Metalcraft Supplier Scorecard

By: Susan L. Kulp, V.G. Narayanan and Ronald L. Verkleeren

An automotive components company uses a supplier scorecard to make sourcing decisions and review its supplier performance. View Details

Keywords: Supply Chain Management; Quality; Performance Evaluation; Decision Making; Service Operations; Motivation and Incentives; Supply and Industry; Manufacturing Industry; Auto Industry

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