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- 01 Dec 2010
- News
Do Good: Eat Chocolate
of what explains Endline’s role today as mastermind and chief rioter at sweetriot, a socially conscious chocolate company founded in 2005. Working directly with cacao farmers in Latin America to ensure a fair price for their labor,... View Details
Keywords: Julia Hanna; candy; chocolate; Crop Production; Agriculture; Food Manufacturing; Manufacturing
- 01 Feb 2000
- News
Financial Services 24/7
dissatisfied customers to take their business elsewhere. With new Internet-only banks and brokerages popping up regularly, established firms must find innovative ways to hold onto their customers. "Traditionally, strategy was... View Details
Keywords: Susan Young
- 01 Jun 2009
- News
Crisis and Creativity
creates an opening for entrepreneurs who can meet the profitability challenge by reexamining the whole business model — a process that might involve customer acquisition or retention, or pricing innovations.... View Details
Keywords: Bhaskar Chakravorti
- 01 Oct 1998
- News
New Loan Program Signals Breakthrough in MBA Financial Aid
Corporation, a subsidiary of Citibank, that allows MBA students to borrow funds through a customized version of Citibank's private CitiAssist program. Citibank will be granted preferred lender status with MBA students at HBS, although... View Details
- 01 Sep 2004
- News
A Market-Based Prescription
the importance of giving patients and physicians more choices. Rather than imposing top-down controls, this approach enables users and providers to customize features such as benefits, levels of coverage, and bundling and payment of... View Details
- 01 Jan 2002
- News
Orin C. Smith (MBA '67)
Smith. Not only has Starbucks created a "third place" for the customer between work and home, but it has also launched a number of environmental and community-oriented initiatives. "We have a great culture in this company," Smith... View Details
- 01 Mar 2015
- News
A Boomtown's Echo
in the oil patch during that boom—that’s how I put myself through college. But once the price of oil dropped in 1982 and 1983, then that boom went bust because it was no longer cost effective to extract the oil. It was a very painful... View Details
- 01 Jun 2025
- News
Venture: A Welcome Assist
Illustration: Chris Gash Illustration: Chris Gash The internet grew up inordinately fast. It all happened so quickly, in fact, that it blew right by the accessibility guidelines that would’ve made digital tools available to everyone, regardless of their age or ability,... View Details
- 03 Mar 2020
- News
Can This Man Change the American Diet?
in the Boston area, Clover serves an always-changing, all-vegetarian menu to a 90 percent non-vegetarian customer base. In this episode of Skydeck, associate editor Julia Hanna takes listeners behind the scenes at a Clover food... View Details
Keywords: Agriculture
- 01 Jun 2016
- News
Up by the Roots
its wine, but inferior product from Canada and China had begun flooding the market, driving down retail prices from $50 a pound that year to $12 a pound by 2006. Instead of joining the family business, Hsu went to work for General Mills... View Details
Keywords: Francis Storrs
- 01 Oct 2001
- News
Q&A: Orin Smith
that one of the most important things we've done is to popularize high-quality coffee and persuade the customer to pay a higher-than-average price for it. This enables us to pay two to three times what... View Details
- 01 Sep 2011
- News
Charged Up
out of MIT, A123’s patented rechargeable batteries include a breakthrough Nanophosphate powder that increases conductivity, providing higher power levels and longer battery life. With initial applications for commercial customers (such as... View Details
- 12 Apr 2012
- News
HBS Welcomes Eleven Alumni Startups
Lema21.com.br will offer fashionable, quality eyewear products for a revolutionary price via an online retail channel. We also will focus on social sustainability to empower less fortunate individuals. mid-atlantic us Knock out!® is a... View Details
- 01 Oct 1998
- News
Supplying Demand
a "warehouse club" store. Although it didn't have the item he wanted, Stemberg was struck by the store's low prices on office products. "I began thinking," he recalls, "why not start up a kind of Toys 'R' Us for office supplies?" Thanks... View Details
Keywords: Paul Michelman
- 01 Jun 2016
- News
How Do I Get Your Job?
price point, packaging, colors. I wanted to make a product that I would buy and that my friends would buy. OW: I’m sure it wasn’t all smooth sailing in the early months or years. Were there any moments where you thought, this is not going... View Details
Keywords: April White
- 01 Sep 2003
- News
Incentives and Operational Excellence
common to both major corporations and mom-and-pop shops, and offered practical solutions based on his research. One case Narayanan used to illustrate his point involved a family-owned video store. Generally in the past, he said, as many as 25 percent of rental View Details
- 01 Jun 1996
- News
Reinventing Marketing
The following article is the fifth in a series on the activities and research taking place in each academic unit at HBS. "With the time-honored marketing maxim "the customer is king" now reverberating throughout all parts of the firm, the... View Details
- 01 Dec 2014
- News
Case Study: Growing the Family Business
cleanliness and are staffed with teachers who use a proprietary curriculum to create an educational environment. Customers pay a significant premium for convenience—as much as $13 an hour for infant care versus $4 an hour or less for... View Details
- 01 Dec 2003
- News
Selling Digital Privacy
marketing companies to sell it. Consumers, he asserts, have much to gain — be it money, price discounts, better customer service, or products tailored specifically to their needs. In the current system,... View Details
- 25 Feb 2020
- News
How Artificial Intelligence is Changing Business
algorithms to analyze radiology scans, applying quantitative analytics to marketing movies, and analyzing sales data from an online flash retail site to develop a better pricing model. The teaching and research of HBS faculty reflect the... View Details
Keywords: Susan Young