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  • All HBS Web  (396)
    • News  (117)
    • Research  (184)
    • Multimedia  (1)
  • Faculty Publications  (30)

Show Results For

  • All HBS Web  (396)
    • News  (117)
    • Research  (184)
    • Multimedia  (1)
  • Faculty Publications  (30)
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  • 18 Oct 2016
  • Op-Ed

Why Business Should Invest in Community Health

including the Los Angeles County Alliance for Boys and Girls Clubs and Edible Schoolyard New York City, which focus on increasing the physical activity and healthy eating habits of children and their... View Details
Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health
  • 20 Mar 2013
  • Research & Ideas

How CEOs Sustain Higher-Ambition Goals

believe in," said Joseph R. Swedish, then president and CEO of Trinity Health. "What we're talking about is bringing meaning to people's lives at work," added Peter Dunn, cofounder of Activate Healthcare. "Instead of getting 60 percent of... View Details
Keywords: by Dina Gerdeman
  • 14 Nov 2017
  • First Look

New Research and Ideas: November 14, 2017

https://www.hbs.edu/faculty/Pages/item.aspx?num=53493 November–December 2017 Harvard Business Review Why Every Organization Needs an Augmented Reality Strategy By: Porter, Michael E., and James E. Heppelmann Abstract—While the physical... View Details
Keywords: Carmen Nobel
  • 27 Jul 2011
  • Research & Ideas

Customer Loyalty Programs That Work

The customer rewards cards that clutter wallets and clog key chains of many a shopper may soon be no more, as retailers move from physical to digital (read: mobile apps) forms of loyalty program member identification. It's a smart... View Details
Keywords: by Maggie Starvish; Retail
  • 11 Feb 2014
  • First Look

First Look: February 11

that senior managers' physical presence on their organizations' frontlines was not helpful unless it enabled active problem solving. Working Papers Management Practices, Relational Contracts and the Decline... View Details
Keywords: Sean Silverthorne
  • 17 Apr 2006
  • Research & Ideas

Resisting the Seductions of Success

professional life, throws his family into chaos, and puts them in physical danger. Leaders aim at success, not self-destruction, but this is exactly what Tony brings on himself. This story confronts us with one of the oldest and most... View Details
Keywords: by Joseph L. Badaracco Jr.; Entertainment & Recreation; Information; Publishing
  • 07 Dec 2010
  • First Look

First Look: Dec. 7

negative effect on store sales through their impact on phantom products—products that are physically present at the store, but only in storage areas where customers cannot find or purchase them. Our study highlights a consequence of... View Details
Keywords: Sean Silverthorne
  • 18 Oct 2006
  • Research & Ideas

New at the Helm: A Talk with HBS Dean Light

Forty years ago, in September 1966, a young mission analyst named Jay Light left the Jet Propulsion Laboratory (JPL) in California and headed east to Harvard Business School. At JPL, Light used his undergraduate engineering physics... View Details
Keywords: by Roger Thompson; Education
  • 06 Mar 2012
  • First Look

First Look: March 6

faced a uniquely challenging combination of home and host country political risk. This article reviews the company's responses to these adverse circumstances, challenging the prevailing literature that interprets so-called "cloaking" View Details
Keywords: Sean Silverthorne
  • 27 May 2020
  • Research & Ideas

What South Korea Teaches the World About Fighting COVID

country innovated in ways to minimize physical contact during the test procedure, such as drive-through and phone booth testing facilities, which protected both medical staff and other patients. These sites motivated people to voluntarily... View Details
Keywords: by Doug J. Chung; Health
  • 15 Feb 2011
  • First Look

First Look: Feb. 15

(forthcoming) Abstract Researchers have documented many cases in which individuals rationalize their regrettable actions. Four experiments examine situations in which participants go beyond merely explaining away their misconduct to View Details
Keywords: Sean Silverthorne
  • 14 Sep 2016
  • Research & Ideas

Web Surfers Have a Schedule and Stick to It

In most markets, products and services compete for the consumer’s money. On the internet, however, the coin of the realm is time, not money—websites and other online services fight for the attention of visitors. So understanding when, how, and for how long we allocate... View Details
Keywords: by Julia Hanna; Retail; Web Services
  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

physical facilities were prepared for. So the team decided to reconfigure the twenty Atlanta branches into three alternative models: Five branches were redesigned as "express centers," efficient, modernistic buildings where... View Details
Keywords: by Stefan Thomke; Banking; Financial Services
  • 15 Jul 2008
  • First Look

First Look: July 15, 2008

safe and from a large supply of investors who view them as such. Domestic Effects of the Foreign Activities of U.S. Multinationals Authors:Mihir A. Desai, C. Fritz Foley, and James R. Hines Jr. Publication:American Economic Journal:... View Details
Keywords: Martha Lagace
  • 04 Nov 2014
  • First Look

First Look: November 4

participants either before or after the product itself was presented. Early exposure to price, or price primacy, altered the process of valuation, as seen via altered patterns of activity in medial prefrontal cortex immediately prior to... View Details
Keywords: Sean Silverthorne
  • 10 Jul 2018
  • First Look

New Research and Ideas, July 10, 2018

experiment in India with 100 high-growth technology firms whose founders received in-person advice from other entrepreneurs who varied in their managerial style. We find that entrepreneurs who received advice from peers with an active... View Details
Keywords: Dina Gerdeman
  • 20 Oct 2015
  • First Look

October 20, 2015

transactions and vice versa. This paper examines how service quality, competition, and poverty are related to demand and inventory (of electronic credit and physical cash) where, in this setting, service quality consists of pricing... View Details
Keywords: Sean Silverthorne
  • 15 Aug 2005
  • HBS Case

Classic Cases Live On at HBS

company, has developed a new "cushion pad" that will improve the pile-driving process, a common activity in the construction of large structures such as bridges and buildings. Piles—heavy beams of concrete, steel, or other... View Details
Keywords: by Garry Emmons
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

says Harvard Business School Professor Dennis Campbell. “In fact, to even think about a debtor as a customer is unusual.” Thus, Campbell was intrigued when he heard about a debt collection company in Turkey that not only treats debtors as customers, but View Details
Keywords: by Michael Blanding; Financial Services
  • 17 Jun 2014
  • First Look

First Look: June 17

Abstract—Although documenting everyday activities may seem trivial, four studies reveal that creating records of the present generates unexpected benefits by allowing future rediscoveries. In Study 1, we use a "time capsule"... View Details
Keywords: Sean Silverthorne
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