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Show Results For
- All HBS Web
(2,457)
- People (4)
- News (257)
- Research (1,836)
- Events (12)
- Multimedia (4)
- Faculty Publications (932)
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- 01 Sep 2008
- News
Faculty Books
Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain View Details
- 01 Mar 2014
- News
The Solution to the Global Food Crisis Just Might Come from Nigeria
The system won the first annualHBS Association of Nigeria New Venture Competition for the West Africa region last year. Workers at a Nestlé distribution center in Lagos unload maize produced by one of Kola... View Details
- 01 Jun 2010
- News
Get Well Soon
story as well, because the senior team is tackling important problems and engaging people throughout the organization in solving them.” One of the key players is Dr. Uma Kotagal, a neonatologist with a deep-seated passion for View Details
- 02 Jun 2011
- News
Serious Fun
unexpected) expenses and making investment decisions along the way about upgrades (such as lights and equipment) that will improve Angel’s performances (and pay). The impact of... View Details
- 01 Dec 2010
- News
Eight Join HBS Faculty
teaches the first-year course Technology and Operations Management. His research focuses on techniques to evaluate and improve the performance of complex systems in the airline... View Details
- 01 Sep 2004
- News
HBS Clubs and Associations
concepts to improve organizational effectiveness. Richardson attended a more targeted program titled Performance Measurement for Effective Management of Nonprofit... View Details
- 01 Jun 2013
- News
Can Business Smarts Save the Charter School Revolution?
national study on the efficacy of charter schools, and the results were jarring: Just 17 percent of charter schools outperformed their traditional public-school peers, while 37 percent View Details
- 01 Jun 2014
- News
Screen Saver
undergo renovation. "For years, every measure of success in our industry was driven by quantity," Lopez observes. "How many buildings, how many screens, how many seats? We turned that equation around and began to focus on quality." AMC's... View Details
- 01 Mar 2008
- News
Faculty Books
How Good Marketing Makes for Better Democracy by John A. Quelch and Katherine E. Jocz (HBS Press) Professor Quelch and Research Associate Jocz demonstrate marketing's critical role in the growth and governance of societies and how good... View Details
- 01 Jun 2023
- News
Righting the Ship
make sense to Stuckey, so he set about creating one that did. The plan he assembled had three parts. The first was addressing performance of CIP division managers by grading their execution rates. If the... View Details
Keywords: Maureen Harmon
- 01 Dec 2018
- News
From Das’s Desk
them said about the experience: “Wow, what an amazing 72-hour ride! I have never been moved like that before. This might have been the best three days of my life (and I will use the lessons to improve the... View Details
Keywords: Das Narayandas
- 18 Mar 2008
- News
Election ’08, HBS Style
refunded?” Stymied, the candidates slowly responded by talking about improving the lines of communication between the SA and the student body, possibly cutting fees and the big events they help fund, and... View Details
- 01 Jun 2012
- News
FIELD 3 Tests Students
Program. “It exposed the entire class to the challenge and excitement of being an entrepreneur, creating an idea, and making it a reality. “The focus was on taking action, learning from the response to that action, and making changes to... View Details
Keywords: FIELD program
- 13 Nov 2020
- News
Faculty Focus Their Research on COVID-19 Issues
make the next crisis easier to manage but also to ensure that the ongoing operation of our health care system is improved in a fundamental manner.” Leveraging Technology to Gain an Edge In a Working... View Details
- 01 Sep 2012
- News
What’s the Big Idea?
knowledge workers for their organization. Right? Not quite. In Chasing Stars: The Myth of Talent and the Portability of Performance (2010), Professor Boris Groysberg examined... View Details
- 26 Oct 2020
- News
A Social Impact Roadmap; Arts Leadership in a Pandemic; Amplifying Hispanic Contributions
participants went away impressed. “I was excited to hear from Professor Henderson, Sir Ronald Cohen and Professor Gandhi,” says Chen. “Their knowledge of how the world is changing and their ideas on what can be done to View Details
Keywords: Margie Kelley
- 22 Feb 2022
- News
The Well-Healed Athlete
to studying athletes of different ages, genders, and ethnicities to better understand the potential of the healthy human body and to improve knowledge View Details
- 01 Sep 2003
- News
Dean Clark Reflects on the School’s Key Initiatives
passionate teaching, the building of intellectual capital, and the broad communication of ideas, we are advancing knowledge of how organizations and institutions can View Details
- 01 Dec 2013
- News
Curing Health Care
what all those employees, who call themselves "athenistas," will be doing: improving health care efficiency and quality by connecting doctors, hospitals, and patients. For decades now, EHRs—computerized versions View Details
- 01 Sep 2010
- News
RX for Change
health-care reform in this country, we have to frame it as a managerial challenge. It’s not simply a policy issue. We won’t improve the system as a whole until we’ve improved the View Details