Publications

November–December 2018
Article

Online Network Revenue Management Using Thompson Sampling

By: Kris J. Ferreira, David Simchi-Levi and He Wang

We consider a network revenue management problem where an online retailer aims to maximize revenue from multiple products with limited inventory constraints. As common in practice, the retailer does not know the consumer's purchase probability at each price and must... View Details

Keywords: Online Marketing; Revenue Management; Revenue; Management; Marketing; Internet and the Web; Price; Mathematical Methods

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18 Sep 2000
Research & Ideas

Getting It Done: Improving Nonprofit Performance

number of for-profits that are focusing on problems in areas such as education and welfare-to-work? According to Bloomberg Senior Lecturer in Philanthropy Allen Grossman, the answers to these kinds of questions must take into consideration one essential point.... View Details

Keywords: by James E. Aisner

14 Dec 2011
Research & Ideas

The New Measures for Improving Nonprofit Performance

at Harvard Business School. He has published extensively on the challenges of accountability and performance management facing nonprofit organizations, including the award-winning book NGOs and... View Details

Keywords: by Julia Hanna

Program

Driving Nonprofit Performance and Innovation—Virtual

presented jointly by the HBS Social Enterprise Initiative and The Hauser Institute for Civil Society at Harvard University. Key Benefits With a stronger performance management strategy in place, your... View Details

September 2016 (Revised March 2017)
Module Note

Strategy Execution Module 3: Using Information for Performance Measurement and Control

By: Robert Simons

This module reading explains how managers use information to control critical business processes and outcomes. The analysis begins by illustrating how managers use information to communicate goals and track performance. Then the focus turns to the choices that managers... View Details

Keywords: Management Control Systems; Implementing Strategy; Strategy Execution; Organization Process; Feedback Model; Innovation; Uses Of Information; Big Data; Benchmarking; Decision Making; Information; Performance Evaluation; Analytics and Data Science

2007
Chapter

Career Patterns and Organizational Performance

By: Monica C. Higgins and James R. Dillon

Traditional research on careers examines how organizations and individuals affect career outcomes. This chapter reviews several specific ways in which career histories have been found to influence organizational outcomes. While we incorporate both upper echelons... View Details

Keywords: Organizations; Personal Development and Career; Performance

27 Nov 2006
What Do You Think?

What’s to Be Done About Performance Reviews?

continuous feedback." What do you think? Original Article It's the season for many employee performance reviews. Why do they seem to rank alongside root canal dental work on our list of things we look forward to as View Details

Keywords: by Jim Heskett

December 1999 (Revised December 2012)
Background Note

Measuring Interim Period Performance

By: David F. Hawkins

Covers interim period accounting objectives, theories, and practices. Special financial analysis concerns related to this topic are discussed. A rewritten version of an earlier note. View Details

Keywords: Accounting; Business Ventures; Policy; Management Practices and Processes; Measurement and Metrics; Performance Evaluation

July 2020
Article

Healthy Business? Managerial Education and Management in Healthcare

By: Nicholas Bloom, Renata Lemos, Raffaella Sadun and John Van Reenen

We investigate the link between hospital performance and managerial education by collecting a large database of management practices and skills in hospitals across nine countries. We find that hospitals that are closer to universities offering both medical education... View Details

Keywords: Management; Hospitals; Mortality; Education; Health Care and Treatment; Performance Improvement; Business Education; Management Practices and Processes

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11 Oct 2016
Working Paper Summaries

Corporate Purpose and Financial Performance

Keywords: by Claudine Gartenberg, Andrea Prat, and George Serafeim

27 May 2015
Research & Ideas

Build 'Scaffolds' to Improve Performance of Temporary Teams

2013 joined Stanford University as an assistant professor of management science and engineering. Valentine says one caveat of the quantitative improvement is that the hospital was not performing as well as... View Details

Keywords: by Roberta Holland; Health

April 1998 (Revised June 1999)
Case

Bausch & Lomb, Inc.: Pressure to Perform

By: Robert L. Simons, Alex C. Sapir '97 and Indra Reinbergs

Bausch & Lomb is the subject of press attacks and experiences a sharp fall in stock price when management practices are exposed. Aggressive goal setting, supported by financial market expectations, is discussed as a precursor to a series of events that results in... View Details

Keywords: Performance Expectations; Management Practices and Processes; Ethics; Financial Markets; Financial Statements; Business and Shareholder Relations

Working Paper

Benchmarking Against the Performance of High Profile 'Scandal' Firms

By: Emre Karaoglu, Tatiana Sandino and Randy Beatty

In recent years, several high profile firms engaged in accounting fraud that resulted in severe investor losses and erosion of trust in the capital markets. We examine high profile accounting "scandals" prosecuted by the Securities and Exchange Commission. Unlike most... View Details

Keywords: Earnings Management; Ethics; Executive Compensation; Performance Evaluation; Financial Services Industry; United States

SSRN

April 2020
Article

CEO Behavior and Firm Performance

By: Oriana Bandiera, Stephen Hansen, Andrea Prat and Raffaella Sadun

We measure the behavior of 1,114 CEOs in six countries parsing granular CEO diary data through an unsupervised machine learning algorithm. The algorithm uncovers two distinct behavioral types: "leaders" and "managers." Leaders focus on multi-function, high-level... View Details

Keywords: CEOs; Management; Behavior; Organizations; Performance; Analysis

January–February 2021
Article

Compensation Packages That Actually Drive Performance

By: Boris Groysberg, Sarah Abbott, Michael R. Marino and Metin Aksoy

By aligning executives’ financial incentives with company strategy, a firm can inspire its management to deliver superior results. But it can be hard to get pay packages right. In this article four experts break down the key elements of compensation and explain how to... View Details

Keywords: Executive Compensation; Compensation and Benefits; Motivation and Incentives; Strategy; Performance

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Research Summary

Cross-Boundary Coordination and Airline Performance

In the context of global airline alliances, this study explores how organizations engaged in partnerships for service delivery achieve coordination with each other. We will assess the impact of both cross-functional and cross-organizational coordination on the quality... View Details

November 2013 (Revised September 2014)
Case

Man Jit Singh at Sony Entertainment Television (A)

By: Linda A. Hill, Dana M. Teppert and Allison J. Wigen

Explores the role of CEO Man Jit Singh and his senior management committee in leading Multi Screen Media Pvt. Ltd. (formerly SET Pvt. Ltd.), a leading television broadcaster in India. Describes Singh's decision to evaluate employees based on values as well as... View Details

Keywords: Performance Appraisals; Performance Management; Performance Evaluation; Leadership Style; Managerial Roles; Organizational Culture; Groups and Teams; Management Teams; Change Management; Decision Making; Emerging Markets; Media and Broadcasting Industry; India

2014
Book

Managerial Accounting: Making Decisions and Motivating Performance

By: Srikant M. Datar and Madhav Rajan

Managerial Accounting: Making Decisions and Motivating Performance enables future managers and business owners to attain the core skills they need to become integral members of their company’s decision-making teams. This new program from established authors... View Details

Article

The Impact of Project Portfolio Management on Information Technology Projects

By: Bert De Reyck, Yael Grushka-Cockayne, Martin Lockett, Sergio Ricardo Calderini, Marcio Moura and Andrew Sloper

The ever-increasing penetration of projects as a way to organise work in many organisations necessitates effective management of multiple projects. This has resulted in a greater interest in the processes of project portfolio management (PPM), with more and more... View Details

Keywords: Project Portfolio Management; Information Technology; Projects; Management Practices and Processes; Performance Improvement