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- All HBS Web (530)
- Faculty Publications (73)
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- 22 Apr 2019
- Research & Ideas
Why Salespeople Struggle at Leading
says Harvard Business School’s Frank V. Cespedes, the MBA Class of 1973 Senior Lecturer of Business Administration. “Every company has examples of people who persist in their behaviors as salespeople, and as a result they flame out as... View Details
Keywords: by Dina Gerdeman
- 23 Sep 2022
- Research & Ideas
8 Strategies to Sustain Business Innovation
borrowing to the way preschoolers play. “Put aside your differences, and, like kids, find something that works,” he says. 3. Know when to ignore the data At a time when data analytics seem to be essential for decision-making, McDonald... View Details
Keywords: by Lane Lambert
- 09 Jan 2020
- Book
Rethinking Business Strategy in the Age of AI
World. The book’s authors, Harvard Business School Professors Marco Iansiti and Karim R. Lakhani, say Peloton is just one example of how digital technologies such as analytics and artificial intelligence (AI) are fundamentally shifting... View Details
Keywords: by Dina Gerdeman
- 18 Jan 2016
- Research & Ideas
Hazard Warning: The Unacceptable Cost of Toxic Workers
supplies to disrespectful behavior, falsifying documents, bullying people, and sexual harassment, and what I’m observing are those people who are actually terminated,” Minor says. “If you’re overconfident, you think you’re less likely to... View Details
Keywords: by Roberta Holland
- 17 Feb 2022
- Book
When Employees Feel a Sense of Purpose, Companies Succeed
workplace, at least to some extent. Organizations understand that they must become more diverse, equitable, and inclusive places, and that they must reach out to people as individuals of different backgrounds, engage with them on their... View Details
Keywords: by Ranjay Gulati
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
a destructive interpersonal emotion, when they compare themselves to successful peers. Across two online experiments and an experimental field study, we identify an interpersonal strategy that can mitigate others’ feelings of malicious envy: revealing one’s failures.... View Details
Keywords: Sean Silverthorne
- 29 Oct 2019
- Sharpening Your Skills
Robots in the Boardroom
Learning Teaches Us about CEO Leadership StyleResearchers turn to machine-learning technology to look for links between a CEO's communications style and company performance. Use Artificial Intelligence to Set Sales Targets That MotivateUsing AI-based advanced View Details
Keywords: by Sean Silverthorne
- 16 May 2000
- Research & Ideas
Getting the Message: How the Internet is Changing Advertising
cookies—programs that unobtrusively keep track of a visitor's previous activities on a site—could make people leery about the entire Internet advertising industry. Many questions were raised recently, for instance, when DoubleClick... View Details
Keywords: by Susan Young
- 08 Oct 2008
- Research & Ideas
Book Excerpt: A Sense of Urgency
organization off its complacent platform and into a good direction. But it didn't happen. Instead of mobilizing people into action, the crisis led many managers into making fewer decisions because they didn't want to be accused of... View Details
Keywords: by John P. Kotter
- 15 Jul 2014
- First Look
First Look: July 15
Publications August 2013 Strategic Entrepreneurship Journal Business Model Evaluation: Quantifying Walmart's Sources of Advantage By: Brea-Solís, Humberto, Ramon Casadesus-Masanell, and Emili Grifell-Tatjé Abstract—We develop an View Details
Keywords: Carmen Nobel
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
LLC. Martha Lagace: 3-D Negotiation presents a multi-dimensional approach for people who thought negotiation was only about what happens at the bargaining table. What common mistakes do you see and what typical assumptions about... View Details
Keywords: by Martha Lagace
- 06 Oct 2010
- Research & Ideas
John Kotter: Four Ways to Kill a Good Idea
"confounding questions, inane comments, and verbal bullets." This excerpt looks at attack strategies used by naysayers: fear mongering, delay, confusion, ridicule. For more information, read Kotter's HBR.org blog post, Know Your Enemy: The View Details
Keywords: by John Kotter & Lorne A. Whitehead
- Forthcoming
- Article
Human-Algorithm Collaboration with Private Information: Naïve Advice Weighting Behavior and Mitigation
By: Maya Balakrishnan, Kris Ferreira and Jordan Tong
Even if algorithms make better predictions than humans on average, humans may sometimes have private information which an algorithm does not have access to that can improve performance. How can we help humans effectively use and adjust recommendations made by... View Details
Keywords: AI and Machine Learning; Analytics and Data Science; Forecasting and Prediction; Digital Marketing
Balakrishnan, Maya, Kris Ferreira, and Jordan Tong. "Human-Algorithm Collaboration with Private Information: Naïve Advice Weighting Behavior and Mitigation." Management Science (forthcoming).
- 15 May 2017
- Sharpening Your Skills
The Promises and Limitations of Big Data
Source: peterhowell Although many people claim we have entered the era of big data, research firms tell us that most collected information is never used. It sits uncleaned, unanalyzed, unused in databases. But when data View Details
- 07 Apr 2009
- First Look
First Look: April 7, 2009
for tactical purposes, such as promotional campaigns. Its management team is thinking about how to incorporate that information to the budgeting (profit-planning) process. From an analytical standpoint the case looks at the surprising... View Details
Keywords: Martha Lagace
- 17 May 2011
- First Look
First Look: May 17
of cynicism appears to lead us to over-think the actions of others and make negative attributions about their motivations without sufficient cause. In the process, we may miss opportunities that greater trust might capture. We review the research on when View Details
Keywords: Sean Silverthorne
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
will help customers be more helpful The rapid spread of COVID-19 reminds us how our wellbeing is interconnected, and the flurry of heartwarming responses people have exhibited in the face of this crisis reveals our tremendous... View Details
Keywords: by Dina Gerdeman
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
the analytics of identifying relations between industries that make successful diversification seem more likely (Hausmann/Klinger, 2006; Delgado/Porter/Stern, 2009; Neffke et al., 2009). There is less systematic progress on identifying... View Details
Keywords: by Christian Ketels
- 25 Apr 2017
- First Look
First Look at New Research, April 25
Consistency By: Barak-Corren, Netta, Chia-Jung Tsay, Fiery Cushman, and Max Bazerman Abstract—We study how people reconcile conflicting moral intuitions by juxtaposing two versions of classic moral problems: the trolley problem and the... View Details
Keywords: Sean Silverthorne
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
Organizations: Chapter 7 The Value Structure of Technologies, Part 2: Technical and Strategic Bottlenecks as Guides for Action By: Baldwin, Carliss Y. Abstract—The purpose of this chapter is to present analytic tools based on functional... View Details
Keywords: Dina Gerdeman