Filter Results:
(2,056)
Show Results For
- All HBS Web
(5,369)
- People (33)
- News (2,072)
- Research (2,056)
- Multimedia (8)
- Faculty Publications (70)
Show Results For
- All HBS Web
(5,369)
- People (33)
- News (2,072)
- Research (2,056)
- Multimedia (8)
- Faculty Publications (70)
Sort by
- 07 Mar 2007
- Research & Ideas
How Do You Value a “Free” Customer?
for the auction house, which must determine how to allocate marketing and other expenditures between buyers and sellers to attract new business. As more job seekers sign on to Monster.com, more employers are willing to be View Details
- 06 May 2015
- What Do You Think?
Are You Ready for Personalized Predictive Analytics?
such as the new iWatch, and I'm offered a service that will alert my doctor of any health abnormalities via the device , I'm going to agree to that. My health will win out over privacy in that case." We... View Details
Keywords: by James Heskett
- 27 Jul 2015
- Research & Ideas
The ‘Promotion’ That Makes You Feel Bad
fundamental to everything that an organization does that when you start to introduce a shift in the language, as many companies do, we need to understand how it plays out for the individual, for groups and... View Details
Keywords: by Roberta Holland
- 18 Oct 2018
- Research & Ideas
How to Use Free Shipping as a Competitive Weapon
more counterintuitive, says Ngwe. According to his research, VIP shoppers were less sensitive to paying a higher shipping fee, presumably because their desire for the products was stronger. "Whereas online sellers might think of a... View Details
- 04 Jun 2018
- Research & Ideas
Think of it as Professors in Cars Having Coffee
emerged from bankruptcy. “I did the quick calculation that you could buy and control all the US (gun) capacity for about $2 billion,” he said. His colleague sitting nearby, Felix Oberholzer-Gee, chimed in. “As the owner, View Details
- 18 Mar 2019
- Research & Ideas
Stuck in Commuter Hell? You Can Still Be Productive
work to transition from our home role to our work role is not always intuitive. One would think that switching roles is as easy as putting on a different hat. It turns out that transitioning between roles... View Details
Keywords: by Dina Gerdeman
- 01 Aug 2023
- What Do You Think?
As Leaders, Why Do We Continue to Reward A, While Hoping for B?
frequently cited Wells Fargo fiasco in which employees were incentivized to cheat (and alienate customers) in an effort to expand and deepen customer relationships, continue to plague business today. As leaders, why do we continue to... View Details
Keywords: by James Heskett
- 22 Mar 2021
- Research & Ideas
How to Learn from the Big Mistake You Almost Make
go wrong,’ then you're more likely to hear about them,” she says. “But if you're framing them as failures and screw-ups, you're less likely to hear about them, because everybody knows, if you're the person... View Details
- 10 Nov 2008
- What Do You Think?
How Much Can You Ask of Your Customers?
raised questions for us to think about. As Jill Malleck said, "Many (customers) do not want to be artificially attached to a company Organizations would do well to pay more attention to their... View Details
Keywords: by Jim Heskett
- 24 Jun 2013
- Research & Ideas
Is Your iPhone Turning You Into a Wimp?
tasks and a final questionnaire, all on the assigned device. When the participants were done with the tasks, the researcher pointed to a clock in the room and said, "I will get some forms ready for you to sign so I can View Details
- 25 Oct 2017
- Research & Ideas
Will Machine Learning Make You a Better Manager?
data programmers on staff and everyone else.” Where we are going next? The next step in sentiment analysis, says Teodorescu, is into consumer products. “In the next five years, this will be available in your Fidelity account,” Teodorescu... View Details
- 26 Nov 2001
- Research & Ideas
Manager or Mentor? Why You Must Be Both
go, don't want to seem imposing. If the person didn't take the bait, it's too easy to not go back to them. Ask the subordinate what they're thinking about for the future. Lots of people have been working for twenty years. They have very... View Details
Keywords: by Martha Lagace
- 06 Aug 2020
- Research & Ideas
Who Will Give You the Best Professional Guidance?
fees. My heuristic for these types of engagements is to assess whether they are performing a part-time role you’d otherwise fill with a full-time employee (FTE) if you could find them. These engagements should be time-boxed and outcomes... View Details
Keywords: by Julia B. Austin
- 17 Sep 2024
- HBS Case
The Climate Targets Leaders Need to Know as Regulations Loom
quite comprehensive. They include not just GHGs, but other environmental resources like water requirements and other pollutants you might care about as well,” Toffel says. The researchers outline how some... View Details
Keywords: by Rachel Layne
- 20 Nov 2019
- Research & Ideas
It's No Joke: AI Beats Humans at Making You Laugh
People don’t like to take advice from machines. “There’s a mistrust in algorithms. People seem to view them as a cheap substitute for human judgment,” Yeomans says. His team probed this skepticism in a second study, where again algorithms... View Details
Keywords: by Dina Gerdeman
- 08 Sep 2022
- Book
Gen Xers and Millennials, It’s Time To Lead. Are You Ready?
‘The requirements have changed’ In a world where business is reckoning with issues like climate change, racial inequities, and gender bias, “we’re going through a massive transformation in leadership,” George says. “Boomers were trained... View Details
Keywords: by Lane Lambert
- 01 Oct 2021
- Research & Ideas
Dying to Lead: How Reaching the Top Can Kill You Sooner
A warning to CEOs and other top executives in high-pressure positions: Job stress could shave years off your life, causing you to die younger than lower-level workers, new research suggests. After all, modern CEOs face taxing work... View Details
Keywords: by Jay Fitzgerald
- 03 Oct 2023
- Research Event
Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips
one of-- in all four accounts every day. Your family, your friends, your work that serves other people, and your faith. And by by faith, as Oprah just indicated, that means something transcendent to your daily life. Look, if you're, if... View Details
Keywords: by HBS Staff
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
“Walmart is losing several hundred dollars per month in sales at least from us.” Ituk Uppoo was more concerned about inconvenience. As he said, “I give him a C. So they don’t carry ammo anymore, so what? I simply now will have to View Details
- 24 Sep 2014
- Op-Ed
Stop Thinking of Climate Change as a Religious or Political Issue
You sometimes hear people say things like, "I believe in global warming" or "I don't believe in climate change." It seems odd to approach climate change in this way, as though it were a question of belief, like religion. Most of the time when we confront uncertainty in... View Details