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- Faculty Publications (52)
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- All HBS Web (155)
- Faculty Publications (52)
- 01 Apr 1997
- News
Critical Information: MIS Monitors the Ever-Changing World of IT
based on their best efforts to forecast customer needs. With new technologies such as online grocery scanners, companies can better monitor consumer behavior, allowing them to anticipate needs more accurately and even create new products... View Details
Keywords: Elaine Gottlieb
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
coupled with this delivery system that was, wittingly or not, heartless. And I've been at it since then. I wrote Market-Driven Health Care, which was a very popular book. But the part of it that I thought was the most important, which is... View Details
- 30 May 2007
- Research & Ideas
Health Care Under a Research Microscope
Research; and Robert Higgins, managing general partner and founder of VC firm Highland Capital Partners. As a physician, Bohmer is interested in the delivery side of health care—how care is given to patients. "Health care reform, in... View Details
- 29 Oct 2008
- Research & Ideas
The Next Marketing Challenge: Selling to ’Simplifiers’
road half the time, grew in number as the size of the average American household declined. The new economy has made it even easier for consumers to get rid of their stuff. These huge houses had to be filled with more stuff, good news for the home-appliance and... View Details
- 02 Apr 2015
- Research & Ideas
Digital Initiative Summit: Big Messages, Small Screens, Many Choices
is, if the app is the way we interact with the brands, how do you get me to be one of your favorite apps?" Gupta said that a successful app must provide obvious, unique value—and meet consumers where they live. As an example, he cited the View Details
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
forecasting can be more accurate and replenishment more timely, and thus markdowns, shrink costs, and working capital needs are reduced. Online fulfillment and home delivery also create traffic problems for brick-and-mortar retailers.... View Details
- September 2006
- Teaching Note
OfficeTiger (TN)
Teaching Note to (804-109). View Details
- 16 May 2017
- Blog Post
Making the Move into Digital Health and Software Engineering
at Instacart, a same-day grocery delivery service. My team’s job was to handle everything that related to the ordering process: we worked with Stripe, our payments API, built the discounts infrastructure,... View Details
- 30 Oct 2012
- First Look
First Look: October 30
Michael W. Toffel Publication:Organization Science (forthcoming) Abstract Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor... View Details
Keywords: Sean Silverthorne
- 14 Feb 2012
- First Look
First Look: February 14
Publication:Pediatrics (forthcoming) Abstract Objective: To examine whether parents' delivery room management decisions for extremely preterm infants are influenced by (a) the degree of detail with which options-comfort care (CC) or... View Details
Keywords: Carmen Nobel
- 03 Jun 2020
- News
Keeping a Community Connected
provided food—delivering food, distributing grocery cards, and setting up sites where people can pick up food. We’ve helped bridge the gap between paychecks. Partnering with the ICA Watershed, we are using their facility in East Boston... View Details
Keywords: Susan Young
- 12 Oct 2016
- Blog Post
Interning as a Software Engineer while at HBS
doing this summer? I’m working on the payments engineering team at Instacart, a same-day grocery delivery service. My team’s job is to handle everything that relates to the ordering process: we work with... View Details
- 06 May 2021
- Blog Post
The Extraordinary Things We Do on Ordinary Days: A Mother’s Day Tribute
words were so intentional and his delivery so deliberate, it was as if he wanted the message to last a lifetime. It was the greatest compliment I’ve ever received, and now is something I hear playing through my head daily. Why did this... View Details
- 26 Apr 2016
- First Look
April 26
intermediaries—called outsourcing agencies—have emerged in these markets. This paper shows that agencies signal to employers that inexperienced workers are high quality. Workers affiliated with an agency have substantially higher... View Details
Keywords: Sean Silverthorne
- 01 Dec 1997
- News
Making Real Progress in the Middle East: The Bottom-Up, Economic Solution
these ventures is competitive advantage and profit. For Israeli companies, cooperation can open up new markets, provide cost-effective outsourcing opportunities, and significantly lower the costs of production, which is especially... View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
From social media to the grocery store to the corner office and all the way to the stratosphere, the research and entrepreneurial adventures HBS faculty, doctoral students and alumni undertook this year have changed the way we understand... View Details
- 01 Dec 2019
- News
Capitalizing the Corner Shop
photo by Getty Images photo by Getty Images When Samuel Ejeh decides to open a new location for his Lagos-based supermarket chain Grocery Bazaar, he likes to move quickly. But expansion is capital-intensive, constraining his cash flow,... View Details
Keywords: Dan Morrell
- 01 Jan 2005
- News
Rahul Bajaj, MBA 1964
supply-chain management, turning to outsourcing for almost every component used on the assembly line and relying on just-in-time deliveries several times a day. "We went through the difficult process of... View Details
- 15 May 2020
- Research & Ideas
Find Your Pragmatic Path through Radical Uncertainty
activities. These days, we need to plan more carefully because small decisions can have dire consequences for ourselves and for others. Consider the newly stressful task of grocery shopping. Should I order View Details
- 01 Mar 2012
- News
Robots to the Rescue
process customers’ orders. An MIT-trained mechanical engineer, Mountz first encountered the inefficiencies of traditional order fulfillment in 2000 while working at Webvan, an Internet-based grocery home-delivery service. “The company... View Details