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  • All HBS Web  (12,423)
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  • All HBS Web  (12,423)
    • People  (21)
    • News  (3,896)
    • Research  (7,206)
    • Events  (76)
    • Multimedia  (65)
  • Faculty Publications  (5,904)
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  • Dataset

Huawei: Countries of Operation

  • Web

Digital Operations - Course Catalog

HBS Course Catalog Digital Operations Course Number 2113 Associate Professor Antonio Moreno Spring; Q4; 1.5 credits Project Overview: Digital technologies are reshaping operations, improving efficiency, quality, speed, and enabling new... View Details
  • TeachingInterests

Understanding and Influencing Operations as an Investor

This course is designed to impart to students who plan to become investors an understanding of firms' operations, and to students, including entrepreneurs, planning to operate companies an understanding of how to interface with investors. The course also... View Details

  • 1991
  • Book

Operations Strategy: Text and Cases

By: David A. Garvin
Keywords: Operations; Strategy; Cases
Citation
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Garvin, David A. Operations Strategy: Text and Cases. Englewood Cliffs, NJ: Prentice Hall, 1991.
  • April 2006 (Revised April 2008)
  • Course Overview Note

Managing Service Operations: Understanding the Customer Operating Role

By: Frances X. Frei
Describes Managing Service Operations: Understanding the Customer Operating Role, a second-year MBA course that consists of three modules. The first module, Conceptualizing the Customer Operating, explores the operational challenges and opportunites of managing... View Details
Keywords: Service Operations
Citation
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Frei, Frances X. "Managing Service Operations: Understanding the Customer Operating Role." Harvard Business School Course Overview Note 606-092, April 2006. (Revised April 2008.)​
  • 12 Oct 1999
  • Research & Ideas

Building Competitive Advantage Through Operations

At the HBS Executive Education program Building Competitive Advantage Through Operations (BCAO), executives charged with leading and building operations and manufacturing strategies enhance their... View Details
Keywords: by Staff
  • 2003
  • Chapter

Operating as a Knowledge System

By: Dorothy A. Leonard
Citation
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Leonard, Dorothy A. "Operating as a Knowledge System." In Knowledge Capital: How Knowledge-Based Enterprises Really Get Built, edited by Jay L. Chatzkel. Oxford University Press, 2003.
  • May 1989
  • Case

Hercules Incorporated: The Pyrrhidone Operation

Citation
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Schaack, Christian. "Hercules Incorporated: The Pyrrhidone Operation." Harvard Business School Case 189-143, May 1989.
  • 1975
  • Text Book

Operations Management: Text and Cases

By: Paul Marshall, William Abernathy, Jeffrey G. Miller, Richard P. Olsen, Richard S. Rosenbloom and D. Daryl Wyckoff
Keywords: Management; Information; Cases
Citation
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Marshall, Paul, William Abernathy, Jeffrey G. Miller, Richard P. Olsen, Richard S. Rosenbloom, and D. Daryl Wyckoff. Operations Management: Text and Cases. Homewood, IL: Richard D. Irwin, 1975.
  • November 1980
  • Background Note

Overview of IBM Operating Systems

By: James I. Cash Jr.
Keywords: Software; Computer Industry
Citation
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Cash, James I., Jr. "Overview of IBM Operating Systems." Harvard Business School Background Note 181-044, November 1980.
  • 10 Aug 2022
  • News

Operations Service Management: Transforming Campus Through Digital Workflows

  • July 2020 (Revised September 2020)
  • Case

The Honor Foundation: Accessing Special Operations Talent

By: Boris Groysberg and John Masko
In 2020, The Honor Foundation (THF), a nonprofit dedicated to helping U.S. military special operators to transition into civilian careers, was facing a series of strategic challenges. THF had been founded in 2013 by former Navy SEAL trainee Joe Musselman, who observed... View Details
Keywords: Experience and Expertise; Talent and Talent Management; Curriculum and Courses; Executive Education; Social Entrepreneurship; National Security; Recruitment; Retention; Job Interviews; Job Search; Knowledge Use and Leverage; Leadership Development; Leadership Style; Crisis Management; Mission and Purpose; Retirement; Nonprofit Organizations; War; Education Industry; San Diego; Virginia
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Groysberg, Boris, and John Masko. "The Honor Foundation: Accessing Special Operations Talent." Harvard Business School Case 421-006, July 2020. (Revised September 2020.)
  • Teaching Interest

Technology and Operations - MBA Required Curriculum

By: Ryan W. Buell

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details

  • Teaching Interest

Technology and Operations - MBA Required Curriculum

By: Feng Zhu


This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of... View Details

  • May 1996
  • Background Note

The GM's Operational Challenge: Managing Through People

By: Christopher A. Bartlett and Ashish Nanda
Highlights and explores how a general manager adds value to the firm at the operational level by managing through people. Discusses how assumptions about human motivation influence the employment contract that the general manager implicitly enters into with the workers... View Details
Keywords: Employee Relationship Management; Selection and Staffing; Contracts; Managerial Roles; Operations; Problems and Challenges; Labor and Management Relations; Motivation and Incentives; Value
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Bartlett, Christopher A., and Ashish Nanda. "The GM's Operational Challenge: Managing Through People." Harvard Business School Background Note 396-400, May 1996.
  • 22 Oct 2019
  • News

2019 Deming Cup for Operational Excellence

  • October 2018
  • Article

The Operational Value of Social Media Information

By: Ruomeng Cui, Santiago Gallino, Antonio Moreno and Dennis J. Zhang
While the value of using social media information has been established in multiple business contexts, the field of operations and supply chain management have not yet explored the possibilities it offers in improving firms' operational decisions. This study attempts to... View Details
Keywords: Machine Learning; Information; Sales; Forecasting and Prediction; Social Media
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Cui, Ruomeng, Santiago Gallino, Antonio Moreno, and Dennis J. Zhang. "The Operational Value of Social Media Information." Special Issue on Big Data in Supply Chain Management. Production and Operations Management 27, no. 10 (October 2018): 1749–1774.
  • fall 1991
  • Article

Beefing-up Operations in Service Firms

By: R. H. Hayes and R. B. Chase
Keywords: Operations; Business Ventures; Service Industry
Citation
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Hayes, R. H., and R. B. Chase. "Beefing-up Operations in Service Firms." MIT Sloan Management Review 33, no. 1 (fall 1991): 15–26.
  • 10 Jun 2015
  • News

High-Tech Tools Won’t Automatically Improve Your Operations

  • 30 Mar 2021
  • Working Paper Summaries

Kidney Exchange: An Operations Perspective

Keywords: by Itai Ashlagi and Alvin E. Roth; Health; Biotechnology
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