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Show Results For
- All HBS Web
(2,517)
- People (5)
- News (484)
- Research (1,608)
- Events (10)
- Multimedia (2)
- Faculty Publications (881)
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- 01 Jun 2018
- News
Case Study: Tip the Scale
as it passes. It’s probably obvious, but you could just replicate the old model and stamp it out. There are lots of regional micro-fulfillment centers that are closer to customers, all with seven employees on the line. —Casey Taylor (MBA... View Details
- 01 Mar 2017
- News
Students Forecast Climate Change’s Impact
this past fall with an open challenge: choose an organization whose operating model will be significantly affected by climate change, and tell us what it should be doing to address it. Students posted... View Details
Keywords: Dan Morrell
- 01 Sep 2015
- News
Case Study: Golden Ticket
other gate-related event services. The company—which formed in late 2014 in a merger of a ticket-selling operation and a youth sports–focused custom commemoratives business—currently works with about two dozen schools in California, has... View Details
- 01 Jun 2020
- News
Check In
this. Our service model at Kimpton was not service per se, it was care. What does the guest on the other side of the desk need right now? How can we properly care for them? If people are traveling right now, what they’ll need more than... View Details
- 01 Sep 2016
- News
Case Study: Alumni Advice for a Health Care Startup
was operating as a kind of project manager for her mom—and that she was one of 66 million Americans taking care of an ill, aging, or disabled loved one—she began to build a more modern solution to care management. Wellthy provides loved... View Details
- 01 Sep 2018
- News
Ask the Expert: Delivering the Goods
Tapon (MBA 1997) REISNER: More than email itself, what really had an impact was the loss of first-class mail to electronic bill paying, starting in 2008. But the point is a good one, and 3D printing is likely to cause substantial change to the character of logistics... View Details
Keywords: Jen McFarland Flint
- 01 Mar 2009
- News
Your Taxi Is Waiting
service DayJet, launched in October 2007, placed an up-front order for 239 Eclipse 500s and used a chancier, less profitable per-seat pricing model for its Florida-based operations. The company ran out of money and ceased View Details
- 12 Jan 2015
- News
Good Investments
challenges in building the operation was that the lack of existing models simply made it hard to explain. “People had prototypes for foundations. And they had prototypes for VC funds. This was neither.” Now... View Details
- 01 Oct 2000
- News
Timothy G. Brier: The Price is Right
With his thorough understanding of the airline industry's complex pricing policies, Brier was the ideal person to explain to carriers how they, as suppliers, would benefit from the new venture. With the airlines on board, more than five million customers would follow,... View Details
Keywords: James E. Aisner
- 01 Jun 2015
- News
3-Minute Briefing: Rehito “Ray” Hatoyama (MBA 2008)
where anyone can contribute to create a “win-win” business together. When I joined Sanrio in 2008, our market cap was about $500 million. Now it’s closer to $3.5 billion, with $750 million in sales and an operating profit just over $200... View Details
- 06 Dec 2021
- News
Case Study: Let’s Dance
the model from one that prioritizes the studios to a teacher-first approach. In 2021 Bopsidy launched a social platform that allows the hobbyist and professional dancer alike to create a personal profile showcasing their work. Imagine an... View Details
- 01 Dec 2017
- News
2017 in Retail: Voice-Activated, One-Hour-Delivery Shopping
building. The losers have been the middle-of-the-road retail strategies—JCPenney, Kohl’s, Gap, Abercrombie & Fitch—and the shopping malls they occupy. Their business models are completely outdated. Customers want convenience, they want... View Details
- 01 Dec 2019
- News
Accelerating a Gas-on-demand Startup
Model T owners—and it was basically the last major innovation in gasoline retailing for more than 100 years, says Bryan Frist (MBA 2015). “The gas station was stuck in the 20th century.” That revelation led to a question: If you can get... View Details
- 01 Jun 2024
- News
Decoding the Promise and Perils of Generative AI
ChatGPT burst into the public consciousness on November 30, 2022. Within two months, the generative artificial intelligence (GenAI) software, which leverages a large language model (LLM) to produce human-like, text-based conversations,... View Details
Keywords: April White
- 01 Jun 2010
- News
Alumni Books
numbers one never thinks about, even though they play a crucial role in most aspects of life. Seizing the White Space: Business Model Innovation for Growth and Renewal by Mark W. Johnson (MBA ’96) (Harvard Business Press) Johnson... View Details
- 01 Oct 1996
- News
Tedlow on Tires and the Meaning of Life
edited and abridged version of his remarks follows. The Model T was invented in 1908. Since you had to change your tires every nine months in those days, the tire industry was a good one to be in. By 1970, however, you only had to replace... View Details
- 01 Mar 2016
- News
Case Study: Paper Chase
operates four sales kiosks in the Boston area, with mobile retail teams that visit local fairs and markets. The kiosks offer a valuable in-person experience with a high conversion rate for the $8–$13 cards. The split between in-person and... View Details
- 01 Sep 2017
- News
The Big Business of Returns
(illustration by Chris Philpot) Sources: (1) National Retail Federation; (2) Industry analyst Kurt Salmon; (3) Inbound Logistics; (4) B-Stock Solutions View Details
- 01 Jun 2002
- News
In VMI Partnerships, the Devil is in the Data
other words, if a retailer only gives the manufacturer warehouse stock information rather than actual sales data, or if the data is sent by fax instead of electronic transfer (which can be more efficiently verified), VMI may not pay off. To the degree the system View Details
Keywords: Laura Singleton (MBA 1988)
- 01 Mar 2015
- News
Case Study: The Speed of Light
(Photo courtesy of KDC Solar) Launched in 2011, QE solar is an operations and maintenance company focused on servicing large-scale, commercial solar energy structures—the kind typically owned by large utility companies. The company is... View Details