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  • All HBS Web  (588)
    • People  (2)
    • News  (178)
    • Research  (250)
    • Events  (3)
    • Multimedia  (4)
  • Faculty Publications  (57)
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  • 08 Jan 2025
  • News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government
  • 01 Sep 2024
  • News

Back to School

There are some things you just can’t learn in an HBS classroom—what it takes to jump out of an airplane, for instance, or the experience of playing at the World Series of Poker. Yet those kinds of out-of-office pursuits are important, says HBS assistant professor Jon... View Details
Keywords: April White; illustrations by Josh Cochran
  • 01 Jun 2001
  • News

Virtual Plant Tours and Beer Game Dysfunction

Professor Lynda Applegate’s Building E-Businesses course does more than just translate standard case material into an online format. She uses audio and video clips for storytelling, then offers eye-catching visuals and drill-down... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 01 Dec 2013
  • News

Climate Change as Must-See TV

Susan and Steve Mandel (both MBA 1982). The series includes Don Cheadle, Matt Damon, Harrison Ford, Olivia Munn, and Arnold Schwarzenegger as on-the-ground correspondents who visit ordinary Americans on the front lines of hurricanes, droughts, heat waves, and... View Details
Keywords: videos; Management, Scientific, and Technical Consulting Services; Professional Services; Broadcasting (except Internet); Information; Arts, Entertainment
  • 15 Jun 2021
  • News

My Pandemic Year

just silence. No bubbling energy before the start of class, no chit-chat to catch up on the weekend’s gossip, no plans for the next travel destination. Everything that marked the daily hustle and bustle of the MBA experience was gone.... View Details
  • 10 Dec 2014
  • News

Front-Row Seat

Twain, Henry James, and Ernest Hemingway, to name just a few, and was well known for fostering a productive national debate around the pressing issues of the time—the modest goal being nothing less than advancing the sum of human knowledge. An expansion of the... View Details
Keywords: Julia Hanna; digital media; Corporate, Subsidiary, and Regional Managing Offices; Management
  • 01 Feb 2018
  • News

HBS Professor Emeritus Hugo Uyterhoeven Dies at 86

anticipation of the national election, Uyterhoeven wrote an op-ed article published online in Yahoo Finance that emphasized the importance of free trade to the US economy. “While few recognize it,” he wrote, “the greatest beneficiary of... View Details
  • 01 Jun 2023
  • News

Alumni and Faculty Books

Sinking By James B Lockhart (MBA 1974) Koehler Books James B. Lockhart, a former submarine officer with the U.S. Navy who went on to play a large part in the government ’s response to the global financial crisis, tells an important story about managing government View Details
Keywords: Publishing Industries (except Internet); Information
  • 01 Jun 2006
  • News

Profiles from the Class of 2006

skills,” he says. Kennealey hopes one day to apply those newfound skills to creating Nativity International, a network of tuition-free schools in Third World countries, or by launching an online high school. More immediately, he is... View Details
Keywords: Garry Emmons;Margie Kelley;Lewis I. Rice;Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jun 2014
  • News

Case Study: A Souped-Up Strategy

Bookalokal is a social dining platform that launched in Brussels in 2012. The initial concept: Connect travelers with locals through home-cooked, gourmet meals in people's homes. Prospective diners search through Bookalokal's View Details
  • 01 Dec 2003
  • News

Business Answers the Call

education issues, traveling to nineteen states, visiting more than one hundred schools, and speaking with federal and state officials, union representatives, and education think tanks. “I talked to anybody and everybody,” Nielsen recalls.... View Details
Keywords: Garry Emmons; Educational Support Services; Educational Services
  • 12 Apr 2012
  • News

HBS Welcomes Eleven Alumni Startups

HBS Welcomes Eleven Alumni Startups With more than a 40 percent increase in Alumni New Venture Contest entries this year, our 11 finalists overcame stiff competition to win their local regions. On April 23, they travel to campus to... View Details
Keywords: Bulletin Staff; Alumni New Venture Contest
  • 01 Dec 2022
  • News

December 2022 Alumni and Faculty Books and Podcasts

helping young people chart a course for their futures? Agency answers with a loud and clear “yes!” This book describes four pillars that can uplift every young person as they make the passage into adulthood: family, religion, education,... View Details
  • 01 Dec 2015
  • News

Euro Vision

million valuation, he might have missed his investment in auxmoney, an online marketplace for peer-to-peer loans. 3 Get comfortable on planes Rimer still lives in Geneva but is in London a few days a week. He is in Berlin regularly and in... View Details
Keywords: Jason Feifer
  • 22 Jan 2018
  • News

The First Five Years: ‘30 Under 30’ Edition

Services (CMS). CMS is the government agency that oversees Medicare and Medicaid, programs that provide health insurance to more than one in three Americans. Due to our size, our actions impact the entire health care system. I collect... View Details
Keywords: Ambulatory Health Care Services; Health, Social Assistance; Nonstore Retailers; Retail Trade; Educational Support Services; Educational Services
  • 28 May 2019
  • News

From Das’s Desk

as a source of opportunistic learning rather than an integral component of their personal and professional development. Executive Education alumni are somewhat more likely than their MBA counterparts to return to HBS for continued learning and development. While it is... View Details
  • 01 Dec 2017
  • News

A Safer—and Speedier—Way to Name Your Startup

trademark lawsuit, or spending money on a domain name or logo that turns out to be unusable. As head of Master-McNeil, a Berkeley-based naming and branding agency behind names like Ariba, PayPal, Athlon, Affirm, and over 60 projects for... View Details
Keywords: Julia Hanna
  • 01 Sep 2008
  • News

Balanced Equation

economies. What is the last country you visited, and what did you do there? I travel a lot, so this answer will be outdated. I recently gave a talk at the University of Ghana on the need for African countries to develop a unified economic... View Details
Keywords: James Aisner;Deborah Blagg;Julia Hanna;Susan Young; Management, Scientific, and Technical Consulting Services; Professional Services
  • 08 Feb 2016
  • News

Alumni in Mexico City Connect Around a ‘Vision’ for the New HBS

– My HBS and The Case for the Future – highlighted the impact of the School and its faculty and alumni on the major challenges facing business and society today. In addition, participants viewed a video about HBX, the School’s innovative View Details
  • 01 Jun 2022
  • News

Case Study: Glass Half Full

Amazon and relying instead on Shopify as an online storefront and on ShipBob for fulfillment. Then came the cold shower of reality: Customer acquisition beyond Amazon can prove very expensive. He decided to offer Neutrall’s products there... View Details
Keywords: Jen McFarland Flint; Nonstore Retailers; Retail Trade
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