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  • All HBS Web  (711)
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  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

expanding its business-cleaning offerings to new markets to match new demands and unmet needs. Zoom removed time limits from basic accounts for primary school educators who now need to use its teleconferencing software for teaching. Fan... View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • 22 Nov 2011
  • First Look

First Look: November 22

Sephora's traditional marketing programs. Importantly, Bornstein needs to begin thinking about a cohesive long-term strategy that clearly identifies the role digital platforms play and how they help Sephora maintain its leadership... View Details
Keywords: Sean Silverthorne
  • 22 May 2018
  • First Look

New Research and Ideas, May 22, 2018

McGinn Abstract—Using a randomized control trial, we examine whether offering adolescent girls nonmaterial resources—specifically, negotiation skills—can improve educational outcomes in a low-income country. In so doing, we provide the... View Details
Keywords: Dina Gerdeman
  • February 2025 (Revised April 2025)
  • Case

Institutional Neutrality, Restraint or Convenience?

By: Clayton S. Rose, Nicole Zelazko and Alexis Lefort
In the fall of 2023 and winter of 2024, college campuses across the U.S. experienced protests and encampments in the aftermath of the October 7, 2023 terrorist attack on Israel by the Islamist militant group Hamas, and Israel’s subsequent invasion of Gaza. These... View Details
Keywords: Distribution; Cost vs Benefits; Ethics; Governance; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Adaptation; Disruption; Communication Strategy; Higher Education; United States
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Rose, Clayton S., Nicole Zelazko, and Alexis Lefort. "Institutional Neutrality, Restraint or Convenience?" Harvard Business School Case 325-022, February 2025. (Revised April 2025.)
  • 03 Oct 2017
  • First Look

First Look at Research and Ideas, October 3, 2017

findings suggest that overbilling is an important alternative manipulation tool in hospitals. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53299 Healthy Business? Managerial Education and Management in Healthcare By:... View Details
Keywords: by Sean Silverthorne
  • 07 May 2014
  • What Do You Think?

How Should Wealth Be Redistributed?

Summing Up Is Wealth Distribution a Problem Cause or Symptom? The passion and thought that went into this month's questions about wealth redistribution suggest that the topic is of more than passing interest. Some cautioned against hasty changes. Many used the... View Details
Keywords: by James Heskett
  • 25 Mar 2015
  • HBS Case

Tate’s Digital Makeover Transforms the Traditional Museum

"That means giving up control." As Avery explores in the new HBS case The Tate's Digital Transformation, the museum's response to that challenge was to jump in with both feet to craft an "interactive platform for engaging... View Details
Keywords: by Michael Blanding; Education
  • 24 Aug 2020
  • Research & Ideas

How Much Will Remote Work Continue After the Pandemic?

is considerable variation across industries. Remote work is much more common in industries with better educated and better paid workers. Respondents in better educated and higher paid industries have also... View Details
Keywords: by Kristen Senz
  • 30 Mar 2018
  • What Do You Think?

What Should Mark Zuckerberg Do?

will be smart to unbundle the services and come out with a pricing table.” As Munyaradzi Mushato put it, “implement an authentic platform strategy where users pay, advertisers pay, and developers pay for the value they get.” Clearly,... View Details
Keywords: by James Heskett; Web Services; Information Technology
  • 02 Jul 2013
  • First Look

First Look: July 2

to understand them, and be prepared to educate the VC about why his exercising too much power could hurt both parties in the long-term. Maximize trust. Beneath all the financial projections, the VC negotiation is a process in which people... View Details
Keywords: Anna Secino
  • 10 Oct 2011
  • Research & Ideas

Retailing Revolution: Category Killers on the Brink

retailers fail to satisfy. If a consumer needs to touch a fabric, smell a cologne, or sample food, bricks and mortar have an advantage (but only if it can solve the free rider problem created by the Internet). Finally, if a category is complex and the consumer needs to... View Details
Keywords: by Rajiv Lal & Jose B. Alvarez; Retail
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

crisis? Consumers expect quite a bit from their brand partners during a crisis, seeing them as critical partners to governments, non-profit relief organizations, and NGOs because of the powerful platform a strong brand delivers for... View Details
Keywords: by Jill Avery and Richard Edelman
  • 31 Jul 2019
  • Research & Ideas

Distressed Employees? Try Resilience Training

have skills to cope. And it’s when workplaces need to make sure employees are getting the help they need.” Stressed-out workers seek online tools Whillans decided to explore whether an internet-based platform called Happify, which coaches... View Details
Keywords: by Dina Gerdeman; Health
  • 18 Oct 2017
  • Research & Ideas

How Economic Clusters Drive Globalization

connection that occurs through knowledge exchange on the local level or across wider cluster networks.” In that sense, she says, clusters become platforms for development, which has present-day implications for corporations, governments,... View Details
Keywords: by Julia Hanna; Agriculture & Agribusiness
  • 03 Nov 2016
  • Op-Ed

Forget About Making College Affordable; Make it a Good Investment

Donald Trump has not issued an official platform on student debt, although he has referenced reducing college costs and lowering interest rates on student loans. Hillary Clinton has offered a variety of proposals. Echoing Bernie Sanders,... View Details
Keywords: by Joseph Fuller; Education
  • 25 Feb 2015
  • Lessons from the Classroom

Scholars and Students Unpack the Digital Business Revolution

that its future competitors are likely to be Facebook and Google and not BMW and Toyota." “We talk about why Google would buy Nest—a thermostat company—and how it is also getting into the car business” Students use the HBS Open Forum View Details
Keywords: by Julia Hanna; Education; Education
  • 16 Oct 2019
  • Research & Ideas

Read Our Most Popular Stories of the Quarter

education nonprofit wants nothing less than to “provide a free world-class education for anyone, anywhere. (8,230 visits) How to Be a Digital Platform Leader The most valuable... View Details
Keywords: by Sean Silverthorne
  • 02 Jul 2001
  • Research & Ideas

Ray A. Goldberg

and some 1,000 cases. By the time he became professor emeritus in 1997, he had taught some seven thousand Harvard MBA students and ten thousand Executive Education participants in programs at Soldiers Field and abroad, while advising... View Details
Keywords: by Staff; Agriculture & Agribusiness
  • 17 Apr 2007
  • First Look

First Look: April 17, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=806069 Disney Consumer Products: Marketing Nutrition to Children Harvard Business School Case 507-006 In an effort to capture market share in the children's foods category,... View Details
Keywords: Martha Lagace
  • 26 Aug 2013
  • Lessons from the Classroom

Built for Global Competition from the Start

Association board in two months. Trouble was, Grinna lacked a technical background. In class discussion, students consider whether Grinna should hire local programmers or a CTO to do the work; outsource the work using a global labor View Details
Keywords: by Kim Girard; Education
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