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- Faculty Publications (4,310)
- 28 Oct 2024
- News
Wages Have Outpaced Inflation. But Not for Everyone.
- 13 Dec 2023
- News
Productivity, Not Presenteeism the Priority for New Workplace
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
- May 25, 2011
- Article
For Oprah Winfrey, this is not the finale
By: Nancy F. Koehn
Keywords: Entertainment
- 22 Aug 2021
- News
We Are Not Ready for the Asynchronous Future
- 21 Feb 2014
- News
Why myRa is not the way to save for retirement
- September 2016 (Revised September 2017)
- Case
Zalora Philippines: From Growth to Profitability
By: Donald Ngwe and Thales Teixeira
In May 2015 Paulo Campos, co-founder and CEO of Zalora Philippines, found himself at a crucial turning point in his young company’s development. In just three years, Zalora had come from entering the Philippine fashion retail industry as an unknown quantity to becoming... View Details
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business... View Details
- 29 May 2001
- News
Good News, Not Blues, For the Inner City
- May 2021
- Teaching Note
BlackRock: Linking Purpose to Profit
By: Aiyesha Dey
Teaching Note for HBS Case No. 120-042 View Details
- July 2010
- Supplement
Marketing Analysis Toolkit: Pricing and Profitability Analysis (CW)
By: Thomas J. Steenburgh and Jill Avery
Pricing is one of the most difficult decisions marketers make and the one with the most direct and immediate impact on the firm's financial position. This toolkit will introduce the fundamental terminology and calculations associated with pricing and profitability... View Details
- February 2014 (Revised October 2019)
- Case
Should Corporate Profits Be Taxed? (A)
By: Matthew Weinzierl, Katrina Flanagan and Michael Cianellli
Taxing corporations is popular, but why? Corporations do not bear the burden of taxes, people do, and the incidence of the corporate income tax burden is likely to be far different from what many of its supporters assume.
Instructors may also obtain a Teaching... View Details
Instructors may also obtain a Teaching... View Details
- 14 Apr 2013
- News
Heavens, Not Havens
- 31 Mar 2015
- News
Society is not ready for CEOs with fiery activism
- 13 Apr 2015
- News
3 Ways Firms Can Profit From Environmental Investments
- 13 Feb 2018
- News
President’s Infrastructure Plan Is Not Adding Up For Some
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
Zipcar approach environmental issues with profit margins in mind. The paper lays out three ways for firms to profit from investing in sustainability: forestalling risk,... View Details