McKinsey - Publications - Faculty & Research

21 Mar 2016
HBS Case

Can Customer Reviews Be 'Managed?'

matter. Now the most important aspect of reviews are the quality of the reviews, how many stars you’re getting. And then we start to come into some trouble. How does a hotel manage the quality of a person’s review? There’s a study that was done by View Details

Keywords: by Brian Kenny; Advertising; Travel

02 Jul 2001
Research & Ideas

George C. Lodge

prolific outpouring of twelve books as well as a host of cases and articles (including two McKinsey Awards for best article of the year in Harvard Business Review). In addition, he was one of the chief architects of Business, Government,... View Details

Keywords: by Staff

03 Jul 2018
What Do You Think?

Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?

punish families seeking safety.“ In the meantime, McKinsey quietly announced it would not pursue further contracts with ICE. There are many ramifications to any effort to establish moral leadership, either in an organization or an entire... View Details

Keywords: by James Heskett; Computer; Technology

28 Mar 2011
Research & Ideas

Why Manufacturing Matters

After decades of destructive outsourcing, America's ability to innovate and create high-tech products essential for future prosperity is on the decline, argue professors Gary Pisano and Willy Shih. They won the prestigious McKinsey Award... View Details

Keywords: by Roger Thompson; Manufacturing

07 Sep 2016
What Do You Think?

How Can the Threat of Networks Be Reduced?

So it was with great interest that I looked over the results of a recent small, unscientific survey by McKinsey of what CEOs were reading this summer. The most frequently mentioned book somehow had escaped my attention: The Seventh Sense:... View Details

Keywords: by James Heskett

08 Dec 2015
Research & Ideas

You Won't Make It If You Fake It

consultant at McKinsey and for Treasury Secretary Larry Summers for six years before joining Google at 32. When she and Facebook CEO Mark Zuckerberg began working together in 2007, Sandberg requested that Zuckerberg provide her with... View Details

Keywords: by Bill George

26 Aug 2013
Lessons from the Classroom

Built for Global Competition from the Start

expected to see many entrepreneurs on the first day of class but was surprised by the students' diversity. Although about 60 percent had an active business idea they were working on, a substantial portion came from private equity or consulting backgrounds (e.g., View Details

Keywords: by Kim Girard; Education

19 Oct 2011
Research & Ideas

Designing Cities for a Sustainable Future

On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details

Keywords: by Garry Emmons; Construction; Real Estate

26 Oct 2009
Lessons from the Classroom

The New Deal: Negotiauctions

situation; rearranging moves, which reconfigure the assets or the parties or both; and shut-down moves, which prematurely cut off same-side-of-the-table competition. When I was a consultant at McKinsey in the early 1990s, we used the term... View Details

Keywords: by Julia Hanna

17 Aug 2015
Research & Ideas

Who is Boss in the Sharing Economy?

promoting themselves with custom-based profiles and setting their own fees, in direct contrast to the traditional consultancy model of companies like McKinsey & Co. that trade on the power of their corporate brand. A key question for... View Details

Keywords: by Michael Blanding; Service; Technology

05 Jul 2017
What Do You Think?

Can Innovation Save Us From Ourselves?

existential risk for human civilization.” Do we need to give more attention to the dark side of innovation? What do you think? Original Post Every year about this time McKinsey Quarterly publishes a list of books being read by select... View Details

Keywords: by James Heskett; Technology

17 Feb 2015
HBS Case

HBS Cases: The Battle for San Francisco

Allison Ciechanover (Harvard MBA 2002) and Kunal Modi (Harvard MBA/MPP 2013), a manager at McKinsey & Co. in San Francisco. The influx of wealthy tech workers into San Francisco'sneighborhoods is the subject of a case... View Details

Keywords: by Michael Blanding; Technology

21 Jul 2003
Research & Ideas

Don’t Get Buried in Customer Data—Use It

more elusive than ever. A recent McKinsey study reveals that the annual churn in the wireless industry increased from 17 percent in 1995 to 32 percent in 2000. This trend holds true even in industries less susceptible to turnover. In core... View Details

Keywords: by Jean Ayers

11 Jul 2005
Research & Ideas

The New International Style of Management

and McKinsey consultant, Aaron Pempel (HBS MBA '98) has lived full time in Mexico for nearly two years as a Nike executive. "I absolutely believe there are emerging global universal standards for work, driven to a great extent by the... View Details

Keywords: by Garry Emmons

17 Feb 2021
Research & Ideas

Pandemic Self-Care for CEOs: Rituals, Running, and Cognitive Restructuring

potentially vaccine-resistant. McKinsey & Co. argues that hoping for herd immunity in the United States and United Kingdom by October 2021 is optimistic, pointing out the likely possibility of “unexpected safety issues emerging with... View Details

Keywords: by Gamze D. Yucaoglu, Robin Abrahams, and Boris Groysberg

10 Nov 2015
First Look

November 10, 2015

raised eyebrows because of her youth and because her career at McKinsey had given her no day-to-day bank management experience. ING, however, wanted a younger leader who could relate to Turkey's young and digitally savvy population. Upon... View Details

Keywords: Sean Silverthorne

23 Feb 2009
Research & Ideas

Creative Entrepreneurship in a Downturn

formation, and innovation. He is also a partner of the international management consulting firm McKinsey & Company, where he is a leader of its Innovation practice. Chakravorti has advised over 30 Fortune 500 companies on innovation,... View Details

Keywords: by Martha Lagace

12 Apr 2004
Research & Ideas

Operations and the Competitive Edge

appointment to the Harvard Faculty in 1966, Hayes worked for IBM and McKinsey & Company. He is currently the School's Philip Caldwell Professor of Business Administration, Emeritus. Martha Lagace: You write in the book that many... View Details