Publications

06 May 2024
Research & Ideas

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

mask, and what do you unveil?” In studying backstage interactions among employees working for a global company in the United States and China, Perlow found that team members in the two locations often interpreted what happened on the frontstage differently. If not... View Details

Keywords: by Michael Blanding

January 2015 (Revised September 2017)
Case

Omar Selim: Building a Values-Based Asset Management Firm (A)

By: George Serafeim, Rebecca Henderson and Shannon Gombos

The sustainable investing market was a recent phenomenon in the first decade of the 21st century. However, an increasing number of investors began to integrated Environmental, Social and Governance (ESG) issues in investment decisions. At Barclays Capital, Omar Selim... View Details

May–June 2015
Article

Dead Weight: How Greece Wound up Trapped in the European Union

By: Debora L. Spar

In the early 1990s, Greece fell far afield of the economic criteria laid out by the Maastricht Treaty, the EU's founding document. In 1999, when the European monetary union was launched, Greece failed to meet the criteria again, but managed to squeeze into the body two... View Details

Keywords: EU; Geopolitics; Economic Conditions; Economy; Financial Crisis; Greece; European Union

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Article

Unconventional Insights for Managing Stakeholder Trust

By: Michael Pirson and Deepak Malhotra

Initiatives to build and maintain trust with various stakeholders, including customers, employees, suppliers and investors, are at the top of the executive agenda at many organizations. But most companies don't really understand how to manage stakeholder trust... View Details

Keywords: Values and Beliefs; Knowledge Use and Leverage; Organizational Culture; Business and Stakeholder Relations; Perspective; Trust; Cooperation

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06 Jun 2008
What Do You Think?

Why Don’t Managers Think Deeply?

Summing Up A since deceased, highly-regarded fellow faculty member, Anthony (Tony) Athos, occasionally sat on a bench on a nice day at the Harvard Business School, apparently staring off into space. When asked what he was doing, ever the... View Details

Keywords: by Jim Heskett

2009
Working Paper

Opening Up or Shutting Down? The Effects of Multiple Identities on Problem Solving

By: Lakshmi Ramarajan

Across three studies, I investigate the distinct effects of multiple identity conflict and enhancement within people on two crucial aspects of resolving problems with others: integrative behavior and openness. The results of two studies support the hypotheses that... View Details

Keywords: Interpersonal Communication; Problems and Challenges; Behavior; Conflict Management; Identity; Integration

23 Jan 2019
Sharpening Your Skills

Sports: Lessons for Managers

shows that hooking up with the right mentor can quickly increase your value. On Managing with Bobby Knight and “Coach K” Bobby Knight and Mike Krzyzewski were arguably the two most successful college... View Details

Keywords: by Sean Silverthorne; Sports

07 Jan 2013
Lessons from the Classroom

Culture Changers: Managing High-Impact Entrepreneurs

Professor Mukti Khaire's challenge to management students is lofty, even by Harvard MBA standards. Don't just change the way people live, change the way they think. Change culture. In her new elective course, Creative High-Impact... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics; Food & Beverage; Entertainment & Recreation; Information; Publishing

02 May 2011
Research & Ideas

Casino Payoff: Hands-Off Management Works Best

good customers up to a value of 40 percent of what the customer is expected to spend, the "theoretical win." (Casinos, as you might expect, are experts at predicting what their favored customers will spend during a visit). If a casino... View Details

Keywords: by Dennis Fisher; Entertainment & Recreation

01 Dec 2003
What Do You Think?

Is This the Twilight Era for the Managed Mutual Fund?

Summing Up What Will it Take to Save the Managed Mutual Fund? In this month's column, I purposely took what I assumed was an extreme position in asking if this was the twilight era for the View Details

Keywords: by James Heskett

05 Feb 2024
Research & Ideas

The Middle Manager of the Future: More Coaching, Less Commanding

on middle management During the 1980s and 1990s, middle managers became prime targets of large-scale downsizing at the behest of shareholder activists—yet the ranks of middle View Details

Keywords: by Ben Rand

December 5, 2010
Article

Gregg Steinhafel Has Faced Up to Many Challenges as Target CEO

By: Bill George

Keywords: Problems and Challenges; Management

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30 Apr 2024
Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

them put much weight on ethical considerations—if they thought about them at all. Compensation systems that seem to invite, if not encourage, unethical behaviour also show up again and again. The quota and incentive system put in place by... View Details

Keywords: by Dina Gerdeman

May 1996 (Revised May 1997)
Case

Colliers International Property Consultants, Inc.: Managing a Virtual Organization

By: Lynda M. Applegate and Carin-Isabel Knoop

In less than 20 years, the real estate firm Colliers International expanded into a federation of 180 offices with close to 4,500 professionals in over 30 countries. Because Colliers expanded by signing up existing firms strong in their local markets, its leaders had to... View Details

Keywords: Demand and Consumers; Globalized Firms and Management; Management Practices and Processes; Service Operations; Information Technology; Organizational Structure; Mergers and Acquisitions; Business Strategy; Budgets and Budgeting; Real Estate Industry

Teaching Interest

Managing Service Operations - MBA Elective Curriculum

By: Ryan W. Buell

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry

May 1993 (Revised January 1994)
Case

Cummins Engine Company, The: Starting Up "B" Crankshaft Manufacturing at the San Luis Potosi Plant

By: Robert H. Hayes

Cummins Engine Co. is starting up production of diesel engine crankshafts in its plant in central Mexico. This operation requires much tighter tolerances than any product previously produced at the plant, and the young (recent MBA) manager who is in charge of the... View Details

Keywords: Decision Choices and Conditions; Production; Cross-Cultural and Cross-Border Issues; Emerging Markets; Problems and Challenges; Industrial Products Industry; Mexico; Alabama