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- All HBS Web (181)
- Faculty Publications (35)
Show Results For
- All HBS Web (181)
- Faculty Publications (35)
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professors Jim Heskett and W. Earl Sasser and coauthor Joe Wheeler. Updating a Classic: Writing a Great Business Plan Published: October 6, 2008 Harvard Business... View Details
Keywords: by Sean Silverthorne
- 19 Nov 2014
- News
The Power of Yes
“smartest” and most cost-effective cause—in all likelihood not a panhandler on the street) and the spirit of service and giving that he considered an equally vital aspect of his work. “It was a personal exploration that became more public... View Details
Keywords: Julia Hanna
- 01 Sep 2007
- News
To The Rescue
Life in modern India, despite all of the advances of the last decade, is still barely controlled chaos. On the crowded streets, camels and donkeys mix with handcarts, three-wheeled scooter taxis, massive Tata trucks, luxury cars, and... View Details
- 03 Mar 2015
- First Look
First Look: March 3
that covers all the procedures, tests, drugs, devices, and services involved in inpatient, outpatient, and rehabilitative care for a patient's medical condition. For chronic conditions and primary care, a bundled payment is a single... View Details
Keywords: Sean Silverthorne
- 02 Sep 2015
- Research & Ideas
Explaining China's Crash
supply it with oil, gas, metals, and other primary materials. A slowdown in China could impact some of these emerging markets pretty hard. Capital has quickly flown out of them, hitting their currencies and equity markets. Europe is less exposed, though some specific... View Details
- 01 Sep 2013
- News
The Joy of Spending
Mike Norton In their early years as cash-strapped grad students, Mike Norton and Elizabeth Dunn never worried about the luxury of disposable income. When they each finally started making a salary, though, they faced a quandary. "We... View Details
- 01 Mar 2004
- News
Drug Imports a Hot Topic at Alumni Health-Care Conference
Conference Coverage on the Working Knowledge website. European Business Conference Seeks to Understand Differences Americans expect to find luxury goods at the mall. Europeans don’t. American shoppers expect to be waited on. U.K.... View Details
- 01 Dec 2018
- News
Ask the Expert: Gimme Shelter
disabilities, and lower-wage workers, the cost to build simply cannot be covered by the rents they can pay—there has to be a subsidy of some kind. In regions like the Bay Area, middle-income rents can’t cover the cost to build either, so the result is a pipeline of... View Details
Keywords: Jen McFarland Flint
- 01 Feb 2002
- News
Web Exclusive: Behind the Scenes with Karen Tumulty
don't think enough reporters have, especially once they've gotten a few decades into their careers." At Time, Tumulty notes, "one of the great luxuries is that you don't have to cover 'the daily story.' So, for example, two years before... View Details
- 10 Jan 2007
- HBS Case
The Challenge of Managing National Security
urgent action, it enjoyed the luxury of time, relatively speaking, to find its new identity. By contrast, the intelligence community's national-security imperative puts great pressure on it to change immediately. Consider the challenge... View Details
- 02 Sep 2018
- News
Havana Rising
Hotel Manzana Kempinski La Habana—the city’s first-ever luxury hotel—his morning meetings begin with something much more basic: “How much water do we have in the tanks?” On a sunny April day in the airy second-floor lobby, Benedetti... View Details
Keywords: Dan Morrell; photographed by Eve North
- 01 Jun 2015
- News
Alumni and Faculty Books for June 2015
High-Profit Strategies in the Age of Techno Service by John A. Goodman (MBA 1971) (AMACOM) These days businesses have more opportunities to enhance the customer experience than ever before. Goodman explains how businesses can design and... View Details
- 06 Sep 2012
- News
Fashion-Forward
to young designers. That didn’t pan out, but it did lead to consulting work for some luxury and fashion brands in Paris. At the same time, he began writing down his ideas on a blog. “It cost $100 to set up,” he recalls. “I posted once or... View Details
- 24 Mar 2015
- First Look
First Look: March 24
Search Engine Results By: Edelman, Benjamin, and Zhenyu Lai Abstract—The authors examine prominent placement of search engines' own services and effects on users' choices. Evaluating a natural experiment in which different results were... View Details
Keywords: Sean Silverthorne
- Web
Demo Day | New Venture Competition
health. Through virtual preventative care and lifestyle coaching, it is creating a new support layer for both patients and providers. Furca Amna Hashmi (MBA 2025) Furca is a simple referral management platform for dental service... View Details
- 07 Jan 2025
- Blog Post
Revolutionizing Wellness: Kate Twist (MBA 2008) Shapes the Future of Consumer Health Brands
consumer retail clients, including luxury retail brands like Oscar de la Renta, BCBG, and Badgley Mishka. During this time, Twist found that she was a “marketer at heart” and entered HBS with a plan to transition from banking into an... View Details
- 20 Oct 2016
- News
Smart Moves
industry changed around the ideas we had. Today, the car is a mobile computing platform and the average luxury car has more than 200 sensors collecting information. We pull information from various sensors in real time and create View Details
- 01 Sep 2011
- News
Extraordinary People
brewer in the world; chairman of Coty Inc., the global beauty leader; and chairman of Labelux, a luxury goods group. “I’m not afraid of taking risks. I’m not afraid of losing,” says Harf, a native of Cologne who thrives on challenges and... View Details
- 16 Sep 2014
- Research & Ideas
Has Apple Reinvented the Watch?
strategy would be a very risky move Ryan Raffaelli: We often define radical innovations as "competency-destroying," meaning that they render all related products and services in the same market category obsolete. While the Apple Watch is... View Details
- 19 Jun 2012
- First Look
First Look: June 19
312-002 McKesson, a large, diversified drug distribution and health care IT company, is considering development of new business offerings to help private practice physicians remain independent. The company, with $122 billion in 2010 revenues, just made its first foray... View Details
Keywords: Sean Silverthorne