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- All HBS Web
(126)
- News (37)
- Research (74)
- Events (1)
- Multimedia (1)
- Faculty Publications (35)
- 21 May 2013
- First Look
First Look: May 21
programs to strengthen top-performing service providers' loyalty to Cross Country. Concurrently, the company undertook a two-step organization redesign to focus more resources on service providers (the new... View Details
Keywords: Sean Silverthorne
- Web
Educating Leaders - Georges F. Doriot:Educating Leaders, Building Companies, Baker Library, Harvard Business School
Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral View Details
- 01 Jun 2008
- News
Kash Rangan
defining what measures of social return it is looking for. In some instances social and economic returns could be correlated, but in many cases they won’t. If you are looking for a social and not an economic return, then loyalty to the... View Details
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
developed a strong reputation among consumers due in part to its Membership Rewards (MR) loyalty program, first established in 1991. Through MR, all Amex cardholders could accumulate and redeem “points” based on how much they spent, while... View Details
Keywords: by Sean Silverthorne
- Web
2017 Symposium - Race, Gender & Equity
teaching, Dr. Connell is the Director of the Women’s, Gender, and Sexuality Studies Program at Boston University. Peter Glick Peter Glick, PhD is the Henry Merritt Wriston Professor of the Social Sciences at Lawrence University in... View Details
- 01 Dec 1996
- News
Starting Up and Starting Over
develop with each other and the program are remarkable. Their entrepreneurial intensity is matched by their sense of loyalty to OPM." « Back It Don't Mean a Thing If You Ain't Got that Green: HBS and the... View Details
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
1999 by chairman and CEO Michael Bronner, had all the scale anyone could ask for: to create a national customer-loyalty program (like airlines' frequent-traveler mileage points) which would pay consumers rebates on their shopping—not in... View Details
Keywords: by John S. Rosenberg
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
perhaps even more importantly, engaging in CSR-activities on a customer-by-customer basis allows firms to calculate a return-on-investment for such activities: Do customers who we involve in our charitable causes "pay us back" with increased brand View Details
Keywords: by Sean Silverthorne
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
also be necessary. Many companies assume that 50 percent, 100 percent, even 200 percent annual turnover in workers is “normal.” As a result, they fail to invest in programs such as upskilling that will dramatically improve their retention... View Details
Keywords: by HBS News
- 01 Feb 1998
- News
Running Up the Score
of big money in the world of sports seems to have aggravated public disenchantment with many aspects of the professional game, from high ticket prices to athletes' personal behavior. That does not bode well long term for an industry that must attract and maintain... View Details
Keywords: Garry Emmons
- 01 Dec 2010
- News
The Transformers
intentions and a sense of loyalty to a local organization. As for the foundations that distributed billions to nonprofits, they rarely held their beneficiaries accountable for results. Just as result-driven thinking entered the business... View Details
- 01 Dec 1998
- News
Managing the Business of Life
greater flexibility in her work as well as in her lifestyle. One of her clients, General Electric, soon hired her as a program manager in the Corporate Environmental Programs department at its Fairfield,... View Details
- 01 Dec 2016
- News
Alumni Books of 2016
Gayle Tzemach Lemmon (MBA 2006) (Harper) In 2010, the Army created Cultural Support Teams, a secret pilot program to insert women alongside Special Operations soldiers raiding insurgent compounds in Afghanistan. The Army reasoned that... View Details
- 24 Jan 2012
- First Look
First Look: Jan. 24
(C):http://cb.hbsp.harvard.edu/cb/product/806101-PDF-ENG PunchTab, Inc. Ramana Nanda, William R. Kerr, and Lauren BarleyHarvard Business School Case 812-033 PunchTab was a Silicon Valley start-up, founded in 2011, that was developing an Internet-based turnkey customer... View Details
Keywords: Sean Silverthorne
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
consumers trust a platform, revealing acceptable information flows increases ad effectiveness. Studies 5a and 5b, conducted in the field with a loyalty program website (i.e., a trusted platform), demonstrate... View Details
Keywords: Sean Silverthorne
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
improvement programs kept failing. Meliones created a leadership team with representatives from each of the three employee groups to redefine the mission and to develop a Balanced Scorecard that incorporated two apparently conflicting... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 16 Dec 2002
- Research & Ideas
Mentoring—Using the Voice of Experience
As Stan is indicating in that quote, there's a big difference between experienced and inexperienced entrepreneurs. SS: Does that mean that if you're constructing a mentoring program that you don't want a master teaching a novice? DL:... View Details
Keywords: by Sean Silverthorne
- 28 Oct 2014
- First Look
First Look: October 28
to plan and follow through on a goal and not related to impulsivity, suggesting that some children are poorer at holding the norm in mind and following through on enacting it. We discuss the implications of these results for education and View Details
Keywords: Carmen Nobel
- 14 Mar 2019
- News
The Merchant of Osaka
have driven the company’s expansion into women’s health and a host of programs for the elderly population, from nursing and rehab programs to palliative home care—each pioneering new approaches to age-old... View Details
Keywords: Health, Social Assistance