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Publications

Publications

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Filter Results: (266) Arrow Down Arrow Up

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  • All HBS Web  (266)
    • News  (67)
    • Research  (180)
    • Events  (1)
  • Faculty Publications  (69)

Show Results For

  • All HBS Web  (266)
    • News  (67)
    • Research  (180)
    • Events  (1)
  • Faculty Publications  (69)
← Page 6 of 266 Results →
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

With the advent of customer relationship management (CRM) in the late 1990s, companies came to believe that by using technology to tailor their offerings to individual consumers' needs, customer loyalty—and company profits—would... View Details
Keywords: by Jean Ayers
  • 25 Nov 2014
  • First Look

First Look: November 25

revenue. Station owner Edmund Ansin and general manager Chris Wayland faced a choice of whether to use the TV news to push viewers to the station's website and monetize online, or use an online presence to build View Details
Keywords: Carmen Nobel
  • 02 Sep 2015
  • What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

Comparison of Costco to Wal-Mart’s Sam’s Club,” Academy of Management Perspectives, August  2006. David Glass, in a comment confirmed by email on April 10, 2002. James L. Heskett, Earl W. Sasser, Jr., and Leonard A. Schlesinger, What... View Details
Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion
  • 14 May 2018
  • Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

bad guy" Harvard Business School professors Dennis Campbell and Tatiana Sandino took notice, suspecting a clash of corporate cultures was at work. Their forthcoming case study discusses the limits of trying to force one culture or View Details
Keywords: by Michael Blanding; Food & Beverage
  • 19 Nov 2007
  • Lessons from the Classroom

Teaching The Moral Leader

and my bosses' interests. It was terrifying." Loyalty is something that we come to expect as leaders. Understanding what loyalty can look like from a subordinate's point of view is illuminating, helping... View Details
Keywords: by Sarah Jane Gilbert; Education
  • 01 Dec 2023
  • News

Thinking Ahead

that data feed? An email management system? A forecasting model? A supply-chain management system? “One of the great things AI can do is help you better manage your business at... View Details
Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; Information
  • 23 Jan 2024
  • Book

More Than Memes: NFTs Could Be the Next Gen Deed for a Digital World

that creates surprisingly flexible value. NFTs can turn images into event tickets, and event tickets into brand anchors. They will usher in the next generation of customer loyalty programs, creating structures that benefit both businesses... View Details
Keywords: by Dina Gerdeman; Information Technology; Technology; Financial Services
  • Web

HBR Classics - Alumni

Wendall-Wedellsborg The Discipline of Innovation , Peter F. Drucker The Innovation Catalysts , Roger L. Martin Managing Markets and Customers Building Loyalty in Business Markets Customer View Details
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

Often overlooked in essays on leadership is the role of the organization's measurement and management system. Effective leaders, however, know that measurement and management systems play a critical role in... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 16 Jun 2021
  • HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

based on the financial discipline that management exhibited in responding to the pandemic. And, unlike the uncertain prognosis following the 2008 global financial crisis, the pandemic-related economic collapse appears to have an endgame,... View Details
Keywords: by Michael Blanding; Travel
  • 05 Jul 2012
  • What Do You Think?

Why Is Trust So Hard to Achieve in Management?

Summing Up Do Managers Take Trust for Granted? Trust is a big issue these days judging from the volume of responses to this month's column. Its importance in management is agreed on. There is a long list of... View Details
Keywords: by James Heskett
  • 01 Mar 2024
  • News

In Harmony

negotiation. It’s the story of grappling with a relationship to two countries (Dae Joon also goes by the very Western name of Shane) while managing the weight of a father’s expectations. It’s about navigating situations that challenge... View Details
Keywords: Julia Hanna; photographs by Jun Michael Park; private equity; fiction; financial crisis; leadership; Korea
  • 29 Nov 2022
  • Research & Ideas

How Much More Would Holiday Shoppers Pay to Wear Something Rare?

of the case is to bring our research insights into the classroom,” Farronato says. “We want managers to know firsthand the many ways in which this kind of data can help luxury brands improve inventory and pricing decisions.” Balancing the... View Details
Keywords: by Michael Blanding; Retail
  • 16 Dec 2002
  • Research & Ideas

Mentoring—Using the Voice of Experience

research, started in the year 2000, was aimed at understanding how an innovative team working together in a creative act managed the process of knowledge transfer between the more experienced and less experienced members of that team. The... View Details
Keywords: by Sean Silverthorne
  • 01 Nov 1999
  • Research & Ideas

Companies, Cultures and the Transformation to the Transnational

The influence of a nation's history, infrastructure, and culture permeates all aspects of life within the country, including the norms, values, and behaviors of managers in its national companies. Nationally influenced behavioral... View Details
Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
  • 28 Sep 2011
  • Research & Ideas

The Profit Power of Corporate Culture

Corporate culture is often thought of as a hard-to-define, or soft concept in management circles. Soft not in the sense that it isn't important—most CEOs will tell you that their ability to inculcate values and mission into the DNA of a... View Details
Keywords: by Sean Silverthorne
  • 05 Feb 2008
  • First Look

First Look: February 5, 2008

transfer in security markets. We focus on connections between mutual fund managers and corporate board members via shared education networks. We find that portfolio managers place larger bets on firms they... View Details
Keywords: Martha Lagace
  • 04 Apr 2011
  • HBS Case

Reinventing the National Geographic Society

emerging. Various units operated as independent fiefdoms. In 1998, Fahey was named CEO, and the task was clear: build an organization to thrive for the next 100 years. To do so, he "assembled a management team of diverse backgrounds... View Details
Keywords: by Sean Silverthorne; Publishing
  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome metrics—for example, market... View Details
Keywords: by Robert S. Kaplan
  • Web

CEO Leadership - Institute For Strategy And Competitiveness

the key factors that determine company success? Based on research by Michael Porter and colleagues at the Harvard Business School, the Institute works with established as well as new leaders on how to manage from the C-Suite. Publications... View Details
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