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  • All HBS Web  (735)
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  • 24 Oct 2023
  • Research & Ideas

When Tech Platforms Identify Black-Owned Businesses, White Customers Buy

Vaccinated When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb Steer Clear of the Blind Spots That Derail Experiments Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details
Keywords: by Jay Fitzgerald; Food & Beverage
  • 25 Jun 2024
  • Research & Ideas

Rapport: The Hidden Advantage That Women Managers Bring to Teams

Middle Manager of the Future: More Coaching, Less Commanding Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image created by HBSWK with assets from AdobeStock/Vera Kuttelvaserova View Details
Keywords: by Kara Baskin; Food & Beverage
  • 06 Jun 2024
  • Research & Ideas

How Younger Immigrants Gain an Edge in American Business

to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created using images from AdobeStock/ Brad Pict and generated by Midjourney, an artificial intelligence tool View Details
Keywords: by Rachel Layne
  • 11 Apr 2023
  • Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

diverse group of 10 managers. Hold two of these focus group meetings a day for the first five days with both long-timers and high potentials across the organization. You’ll quickly get a feel for the organization’s morale, the strengths... View Details
Keywords: by John Quelch
  • 16 Aug 2016
  • First Look

August 16, 2016

diversity-performance relationship in teams, while research on knowledge and practice explores the situated activities and logics of diverse experts in great depth. Both streams thus shed light on team... View Details
Keywords: Sean Silverthorne
  • 10 Oct 2023
  • Research & Ideas

In Empowering Black Voters, Did a Landmark Law Stir White Angst?

Hate—and How to Push Back How Systemic Racism Can Threaten National Security Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: HBSWK View Details
Keywords: by Rachel Layne
  • 27 Oct 2009
  • First Look

First Look: October 27

of a market mechanism to draw out knowledge from diverse external sources to solve internal problems. Creating Common Ground: Propositions about Effective Intergroup Leadership Author: Rosabeth M. Kanter... View Details
Keywords: Martha Lagace
  • 03 Mar 2023
  • Research & Ideas

When Showing Know-How Backfires for Women Managers

Stereotypes Kill a Woman’s Self-Confidence Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/Drazen Zigic View Details
Keywords: by Kara Baskin; Retail; Consumer Products
  • 03 Oct 2022
  • Research & Ideas

Why a Failed Startup Might Be Good for Your Career After All

Measuring success from 5 million resumes The researchers focused on entrepreneurs backed by venture capitalists, but they faced a challenge right off the bat. How do you measure success for job holders in different roles in industries as View Details
Keywords: by Sean Silverthorne
  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

that are working to create a more diverse workforce. One lesson Bastian has learned through his efforts: To create a sustainable strategy, business leaders can’t view diversity hiring as a one-time push to... View Details
Keywords: by Lane Lambert; Air Transportation
  • 17 Jun 2008
  • First Look

First Look: June 17, 2008

organization's different tiers have overlapping responsibilities; together they create a multilayered net to catch any problems that arise. Second, managers at all levels serve as integrators, coordinating diverse activities and... View Details
Keywords: Martha Lagace
  • 10 Nov 2022
  • Research & Ideas

Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back

Finally Shrink the Gender Pay Gap? Don't Bring Me Down: Probing Why People Tune Out Bad News How Gender Stereotypes Kill a Woman’s Self-Confidence Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details
Keywords: by Shalene Gupta
  • 08 Mar 2022
  • Research & Ideas

Representation Matters: Building Case Studies That Empower Women Leaders

women’s self-perception and performance." Ultimately, women end up holding back during discussions about topics considered to be masculine even when they are the most knowledgeable group members, not only diminishing their own performance... View Details
Keywords: by Colleen Ammerman and Boris Groysberg
  • 01 Jun 2023
  • HBS Case

A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?

for people to make mistakes—even big ones—and still make a positive impact in the world. That is, Gino says, “if others are willing to forgive and provide opportunities to move on.” Feedback or ideas to share? Email the Working Knowledge... View Details
Keywords: by Dina Gerdeman; Apparel & Accessories
  • 27 Jun 2005
  • Research & Ideas

Asian and American Leadership Styles: How Are They Unique?

what motivates others and appeal effectively to it, is most important in the United States and Europe at this point in time. It will become more important in Asia as living standards improve, knowledge workers become more important,... View Details
Keywords: by D. Quinn Mills
  • 11 Apr 2024
  • In Practice

Why Progress on Immigration Might Soften Labor Pains

achieve diverse national goals (employment needs, family reunification, humanitarian) with different types of visas. And many people move across skills or visa categories during their stay. Employment-based migration focuses on providing... View Details
Keywords: by Rachel Layne
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

participants say that employees will likely reject data instead of incorporating it into the daily practices in their organizations. It’s also imperative to have team members represent diversity of thought, and some participants argued... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • 28 Feb 2022
  • Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

deliberate—and therefore not always easy to eliminate. “There’s not one silver bullet,” says Feldberg. “In reality, companies need to approach these issues from multiple angles and be persistent in and consistently monitor their efforts.” Read more about Feldberg’s and... View Details
Keywords: by Pamela Reynolds
  • March 2023 (Revised May 2023)
  • Supplement

OneTen At Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (B)

By: Linda A. Hill and Lydia Begag
In January 2023, Delta Air Lines (Delta) Chief Executive Officer (CEO) Ed Bastian and his team had just launched the third iteration of an internal skills-first apprenticeship program, designed to move frontline employees into "merit" positions in four job categories.... View Details
Keywords: Change Management; Growth and Development Strategy; Diversity; Race; Talent and Talent Management; Training; Human Resources; Air Transportation Industry; United States
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Hill, Linda A., and Lydia Begag. "OneTen At Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (B)." Harvard Business School Supplement 423-073, March 2023. (Revised May 2023.)
  • 30 May 2024
  • Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

care knowledge and technological capabilities among patients, according to Stern and her coauthor, HBS doctoral researcher Mitchell Tang. “There is more to unpack here and potentially something to remedy,” Tang says. The article, written... View Details
Keywords: by Ben Rand; Health
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