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- All HBS Web (367)
- Faculty Publications (83)
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- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
knew of them. The first N.C.R. sales script was the creation of Patterson's brother-in-law Joseph H. Crane. "How I Sell National Cash Registers," which became known as the Primer, contained instructions not only on what salesmen... View Details
Keywords: by Walter A. Friedman
- 15 Jun 2007
- Research & Ideas
Remembering Alfred Chandler
economic life. Chandler always stressed the importance of knowledge and learning inside organizations, which preceded more recent notions of the knowledge company or organizational learning. He was also a... View Details
Keywords: by Sean Silverthorne
- 26 Mar 2013
- First Look
First Look: March 26
the political process of determining institutions of capitalism is "thin," in that managers find themselves with specialized technical knowledge unavailable to outsiders and with little political opposition-such as in the case... View Details
Keywords: Sean Silverthorne
- 2010
- Working Paper
Beyond Agency Theory: The Hidden and Heretofore Inaccessible Power of Integrity (PDF file of Keynote Slides)
By: Michael C. Jensen and Werner Erhard
There is far too much concern today about the conflicts of interest between people; for example, conflicts of interest between agents and owners—historically a favorite topic of Jensen—and not enough attention paid to the damage caused by an individual's conflict of... View Details
- 17 Jan 2023
- Book
Good Companies Commit Crimes, But Great Leaders Can Prevent Them
Tsao, both of whom held senior positions in the US Department of Justice’s criminal division and now are Harvard Law School lecturers. It explores the topics through cases such as Wells Fargo’s creation of thousands of fake accounts, and... View Details
Keywords: by Lane Lambert
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
affects each of Porter's Five Forces as well as the resources and capabilities of the firm. The availability of patents may be key to deciding what barriers to entry exist. The enforceability of covenants not to compete and assignments of inventions may determine who... View Details
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
Business School) The COVID Gender Gap: Why Fewer Women Are Dying You're Right! You Are Working Longer and Attending More Meetings Read COVID-19 coverage from Working Knowledge Neeley: The EU union has barred Americans from traveling to... View Details
- 28 Jun 2022
- Book
The Moral Enterprise: How Two Companies Profit with Purpose
How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details
Keywords: by Avery Forman
- 06 Aug 2021
- Book
Steve Jobs and the Rise of the Celebrity CEO
to watch one’s back. Amelio was an able technologist. He held a PhD in physics from Georgia Tech. He had extensive experience in the semiconductor industry and deeper knowledge of technology than Steve. He might have been a successful CEO... View Details
Keywords: by Dina Gerdeman
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
benefits of a monopoly position in the marketplace—these are all privileges that society grants to professions in return for certain social benefits. The creation of these social benefits, in turn, places certain constraints on... View Details
- 04 Mar 2019
- What Do You Think?
What’s the Antidote to Surveillance Capitalism?
Henry Ford, their creation of profits and firm value employs relatively few, very well-paid people, exacerbating income inequality in our economy. They have relatively few expenditures for control over the quality of the information... View Details
- 30 Nov 2022
- Research & Ideas
Recruiters: Highlight Your Company’s Diversity, Not Just Perks and Pay
of Human Capital Creation Career Advice for Minorities and Women: Sharing Your Identity Can Open Doors Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details
Keywords: by Sean Silverthorne
- 24 Nov 2003
- Research & Ideas
Boards and Corporate Governance: A Balanced Scorecard Approach
director time and detract from other, more strategic, director roles. Also, as regulations mandate more outside directors, many of these directors lack the necessary knowledge about the industry and business, requiring education about and... View Details
Keywords: Re: Robert S. Kaplan & Krishna G. Palepu
- 16 May 2005
- Research & Ideas
Nonprofit Networking: The New Way to Grow
wide variation in the missions and activities that nonprofits focus on. Additionally, I had an interest in conservation organizations and the social goal of environmental conservation is conducive to the creation of multisite... View Details
Keywords: by Martha Lagace
- 18 Oct 2017
- Research & Ideas
How Economic Clusters Drive Globalization
institutions gathered and disseminated knowledge about the country’s biodiversity, an effort that, with government support, led to the creation of national reserves and parks. As with Malaysia, Costa Rica’s... View Details
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
prosperity growth (Baldwin, 2003; Dollar/Kraay, 2002; Frankel/Romer, 1999; Sachs/ Warner 1995), or highlighted the role of trade as a means to tap into foreign knowledge and raise productivity (Coe/Helpman, 1995; Alcala/Ciccone, 2004).... View Details
Keywords: by Christian Ketels
- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
and services. That’s not to deny that there are other sources for that kind of information. They tend to reside in the lower reaches of nearly any organization, among those who don’t have the same perks as those at the top. "A popular fix for this problem has become... View Details
Keywords: by James Heskett
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
on intangible capabilities, such as the ability to assess the value of the knowledge and skills that are already present within the firm and in some instances within its broader ecosystem; to rapidly understand how to redeploy them in new... View Details
- 30 Mar 2018
- What Do You Think?
What Should Mark Zuckerberg Do?
March 28, just days before the congressional hearing. The new choices were constrained, however, by knowledge that every new option offered potential for a less open site. This was something that was generally feared within the... View Details
- 18 Aug 2008
- Research & Ideas
How Disruptive Innovation Changes Education
innovation, which is our field of specialty, proved a great way to help us do just that." Christensen, Horn, and Johnson recently teamed up via e-mail to answer a few questions from HBS Working Knowledge on the best paths to better... View Details