John P. Kotter - Publications - Faculty & Research

October 1990 (Revised September 1993)
Case

Changing the Culture at British Airways

In just 10 years, 1980-1990, British Airways turned around both its declining image and financial situation. Focusing on the paramount importance of customer service, British Airways went from "bloody awful" to "bloody awesome." Experiencing a financial crisis in 1981... View Details

Keywords: Organizational Change and Adaptation; Organizational Culture; Problems and Challenges; Customer Relationship Management; Corporate Strategy; Privatization; Air Transportation Industry; United Kingdom

Citation

Educators

Purchase

16 Apr 2013
First Look

First Look: April 16

Social Psychology Prosocial Spending and Well-Being: Cross-Cultural Evidence for a Psychological Universal By: Aknin, Lara B., Christopher P. Barrington-Leigh, Elizabeth W. Dunn, John F. Helliwell, Justine... View Details

Keywords: Sean Silverthorne

17 Feb 2010
First Look

First Look: Feb. 17

Working PapersThe Evolution of Science-Based Business: Innovating How We Innovate Author:Gary P. Pisano An abstract in unavailable at this time. Download the paper: http://www.hbs.edu/research/pdf/10-062.pdf PublicationsTargeted... View Details

Keywords: Martha Lagace

17 Aug 2020
Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

they see glimmers of light, and this ultimately sustains them.” How does mechanisms of survival work? Why do so many wisdom traditions converge on this basic paradox? The discipline of survival psychology—the study of how people react in disasters—may hold a clue.... View Details

Keywords: by Boris Groysberg and Robin Abrahams

Web

General Management Faculty - Faculty & Research

Management Practice Vikram Gandhi Gerald P. Kaminsky Senior Lecturer of Business Administration Rebecca M. Henderson John and Natty McArthur University Professor Regina E. Herzlinger Nancy R. McPherson... View Details

2008
Book

A Sense of Urgency

By: John P. Kotter

Citation

Find at Harvard

Purchase

May 2007
Article

Managing Your Boss

By: John J. Gabarro and John P. Kotter

The best way to make a major impact in your organization? Forge a strong relationship with your boss. You'll get the support and resources you need to put your great ideas into action. But "managing up" isn't easy. For example, if you're reporting to a new CEO, you... View Details

Keywords: Organizations; Relationships; Value; Behavior; Communication; Decisions

Citation

Find at Harvard

Web

Faculty & Research | Social Enterprise | Harvard Business School

Gerald P. Kaminsky Senior Lecturer of Business Administration Rebecca M. Henderson John and Natty McArthur University Professor Nien-he Hsieh Kim B. Clark Professor of Business Administration Reshmaan N.... View Details

03 May 2011
First Look

First Look: May 3

authors provide a checklist that managers can use on a daily basis to monitor their progress-enhancing behaviors. Read the article: http://hbr.org/2011/05/the-power-of-small-wins/ar/1 The Best Way to Name Your Product 2.0 Authors:Marco Bertini, View Details

Keywords: Sean Silverthorne

02 Apr 2001
Research & Ideas

What Makes a Good Leader?

competitors would be all over them, and employees would be jumping ship. But even if you can't be absolutely open with everyone, leaders have to confront their companies' problems and, of course, share them with top management." John... View Details

Keywords: by Deborah Blagg & Susan Young

Web

Speeding Up the Trade: Clippers and Steamships - A Chronicle of the China Trade

piracy, also stimulated refinements in hull design and rigging.” Layton, p. 44. John Heard, Diary, 1891. HC: FP-4, p. 123. John Heard, Diary,... View Details

Web

Photography and Print Advertising - The High Art of Photographic Advertising - Baker Library | Bloomberg Center

Auburn Automobile Company Advertisement. Fortune X:6 (1934):2. Elspeth H. Brown, The Corporate Eye: Photography and the Rationalization of American Commercial Culture 1884–1929 . Baltimore: The Johns Hopkins University Press, 2005, View Details

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

Web

Faculty & Research - Entrepreneurship

large... More Research June 2025 Article Collusion in Brokered Markets By: John William Hatfield, Scott Duke Kominers and Richard Lowery High commissions in the U.S. residential real estate agency market present a puzzle for economic... View Details

Web

After the Opium War: Treaty Ports and Compradors - A Chronicle of the China Trade

Yen-P’ing Hao maintains. 28 The trading houses also heavily borrowed from compradors and traditional Chinese banking houses well into 1870s. Albert Heard to John Heard, February 28, 1863. HC: FM-4-1. John... View Details

Web

Historical Data & Sources - Business History

Atlas of the World's Commerce (London: George Newnes, 1907), p. 98-99, map. Arçelik Corporation (Koç Group) A.M. Colpan and G. Jones, “Vehbi Koc and the Making of Turkey's Largest Business Group (B),” Harvard Business School Case, January... View Details

2002
Book

The Heart of Change

By: John P. Kotter and Dan S. Cohen

Keywords: Change

Citation

Find at Harvard

Web

Planned Giving - Alumni

can help you achieve your philanthropic goals for HBS, as well as other charities. Learn how to make a gift to HBS from your existing donor-advised fund. John C. Whitehead Society Recognizing alumni and friends who make planned gifts to... View Details

05 Jul 2006
What Do You Think?

How Important Is “Executive Intelligence” for Leaders?

concluded in his classic study, Good to Great, that among the most important attributes of leaders, people who John Kotter maintains achieve "extremely useful change," was the right mix of humility... View Details

Keywords: by James Heskett

March–April 1979
Article

Choosing Strategies for Change

By: Leonard A. Schlesinger and John P. Kotter

"From the frying pan into the fire," "let sleeping dogs lie," and "you can't teach an old dog new tricks" are all well-known sayings born of the fear of change. When people are threatened with change in organizations, similar maxims about certain people and departments... View Details

Keywords: Organizational Change and Adaptation; Strategy; Change Management

Citation

Find at Harvard

Purchase