Job Satisfaction - Publications - Faculty & Research

01 Mar 2018
News

Money (Actually) Can Buy Happiness

greater overall satisfaction with their lives. One of the things we are working on now is understanding how decisions about time, money, and happiness play out in the context of romantic relationships. What is the optimal way you and your... View Details

Keywords: April White

01 Oct 1997
News

Class of '97 Placement Statistics Similar for September and January Cohorts

Preliminary placement figures (as of August 1997)* Total September Cohort January Cohort Average satisfaction with job offer (on a scale of 1-low to 7-high) 6.1 6.1 6.1 Average number of companies contacted... View Details

01 Dec 2006
News

2006 MBAs Go to Work

thirty counselors (many of whom are HBS alumni) to help students with their job search, from self-assessment to résumé writing. “It’s a terrific program,” she says. “It will be interesting to see if it results in higher long-term View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

Portrait Project

Megha Mathur

It was backbreaking manual labor in unsanitary conditions. But I was captivated by their stories. They were the stories of sacrifice in pursuit of a better vision for their families. While it was no surprise that they did not enjoy their job, they found immense View Details

21 Aug 2016
News

From Money to Ministry

away, determined to provide spiritual leadership to his community. “Learning to listen has served me well in ministry,” he says, “as my job is not to fix someone but to journey with someone in their life’s joys and sorrows.” He spent... View Details

20 Dec 2004
Research & Ideas

How an Order Views Your Company

impact stayed. Kash, John, and I worked very hard to capture our findings in a single document. Alan Weber, at the time the Editor of the Harvard Business Review, did a magnificent job of taking our manuscript and making it accessible to... View Details

Keywords: by Sarah Jane Johnston

15 May 2012
News

Finally Finding the Right Fit

moved to Amsterdam for a consulting job with Bain. But that didn’t provide the satisfaction he envisioned. Increasingly, he longed to return to his roots in retailing. “I always dreamed of being in the... View Details

Keywords: fashion; apparel; Apparel Manufacturing; Manufacturing

September 2010 (Revised January 2012)
Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details

Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry

Citation

Educators

Purchase

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

inventory to distribution centers. "I call these people supply-chain foot soldiers." Having items in storage areas but not on the selling floor didn't count at all in their evaluations, but it counts a lot in customer satisfaction and... View Details

Keywords: by Julia Hanna; Retail

Student-Profile

Omar Olivarez

but how we live. “AI is dynamic technology that adapts to different situations,” he explains. “But what are the repercussions of AI on aspects of work like job satisfaction or worker autonomy?” One of the... View Details

01 Sep 2018
News

Research Brief: Where Top-Down Tops Out

stay, and job satisfaction of staff. In the study, the researchers looked at CEOs with tenure in at least two organizations and compared the performances of hospitals with new CEOs against those that did not... View Details

Keywords: Jennifer Myers

17 Mar 2017
News

Clare B. Hawthorne (MBA 2012)

Clare B. Hawthorne (MBA 2012) Clare B. Hawthorne (MBA 2012) took a rather winding path to HBS. She first travelled south to earn her undergraduate degree in engineering at Duke University and then to the West Coast for a master’s in accounting from the University of... View Details

06 Jun 2012
What Do You Think?

Is Something Wrong with the Way We Work?

jobs and work-life balance, and perceptions of team collaboration, efficiency, and effectiveness. What, if anything, is wrong with this picture? (In spite of differences in labor law in the US and other countries, survey data suggest... View Details

Keywords: by James Heskett; Consulting

26 Feb 2019
Blog Post

Forget Cash. Here Are Better Ways to Motivate Employees

on how best to reward their workers in ways that will bring them greater job satisfaction and motivate them to work harder. When recruiting, emphasize benefits Talking up a job’s perks, such as flexible work... View Details

Keywords: All Industries

03 Mar 2010
What Do You Think?

To What Degree Does “Identity” Affect Economic Performance?

experienced little loyalty on the part of their employers, can any longer identify with their organizations and, in a broader sense, their economy? Economist Robert Shiller's response to this question is sobering. He says: "In most civilian fields, View Details

Keywords: by Jim Heskett

20 Sep 2007
Research & Ideas

How to be a Customer

How-to books targeting customers often focus on how to game the system, how to return the cocktail dress on Monday after you've worn it once on Saturday, how to exploit manufacturer warranties and satisfaction guarantees (often,... View Details

Keywords: by John Quelch

31 Oct 2018
News

Pitching In for Female Leaders

doing my job and what the rules and regulations and my job description dictated. And that was the point when I sat down and I thought, there must be thousands of other women in the world who are facing very... View Details

01 Oct 1999
News

Eight Among Many: Nancy J. Karch

working for a consulting firm the summer after her first year at HBS, as well as her strong academic record, landed her a job at McKinsey's New York office upon graduation. "I figured I'd stay a few years," says Karch, "until it no longer... View Details

Keywords: Susan Young

21 May 2007
Research & Ideas

Fixing the Marketing-CEO Disconnect

operations where there are established techniques in inventory management and reengineering, there are no obvious and permanent cost-cutting results to be gained through marketing, short of simply slashing the advertising budget. In addition, marketing is not naturally... View Details

Keywords: by Sean Silverthorne

16 Jul 2024
Blog Post

Driving Positive Impact on Community and Climate with Ben Schutzman (MBA 2016)

that are needed to electrify fleets. What is your role at Highland? I'm the Chief Operating Officer at Highland. I have an amazing job that spans how we choose and procure the technology for projects to how we work with local communities... View Details

Publications