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Show Results For
- All HBS Web
(215)
- News (68)
- Research (115)
- Events (1)
- Multimedia (1)
- Faculty Publications (40)
- 01 Mar 2003
- News
Service with a Smile
data from 111 workers — college students who labored in service jobs — the pair measured job satisfaction and its relationship to whether workers were being asked to hide or... View Details
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
must get out and meet customers on their home turf—in their homes, on job sites, in their offices. Here the CEO has to set an example. AG Lafley, CEO of Procter & Gamble, reinstituted consumer home visits and store visits for himself... View Details
Keywords: by John Quelch
- 01 Apr 1997
- News
HBS Duo Offers Personalized Career Assessment
personalized assessment that draws on the information outlined in the book. HBS graduates may also access additional features by visiting the HBS alumni home page on the World Wide Web. In an intriguing discussion of career decision-making, Butler and Waldroop assert... View Details
Keywords: Bob Binstock
- 01 Dec 1997
- News
1997 Placement Data Reflect January Cohort's Success
indicated little or no difference between the two cohorts as they made the transition from student to working MBA. On average, the 245 members of the January cohort reported equal satisfaction with their job... View Details
- September–October 2013
- Article
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Job Cuts and Outsourcing; Medical Specialties; Health Care and Treatment; Customer Focus and Relationships; Learning; Customer Satisfaction; Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Organization Science 24, no. 5 (September–October 2013): 1539–1557.
- 01 Mar 2018
- News
Money (Actually) Can Buy Happiness
greater overall satisfaction with their lives. One of the things we are working on now is understanding how decisions about time, money, and happiness play out in the context of romantic relationships. What is the optimal way you and your... View Details
Keywords: April White
- 21 Aug 2016
- News
From Money to Ministry
away, determined to provide spiritual leadership to his community. “Learning to listen has served me well in ministry,” he says, “as my job is not to fix someone but to journey with someone in their life’s joys and sorrows.” He spent... View Details
- 15 May 2012
- News
Finally Finding the Right Fit
moved to Amsterdam for a consulting job with Bain. But that didn’t provide the satisfaction he envisioned. Increasingly, he longed to return to his roots in retailing. “I always dreamed of being in the... View Details
- August 2023
- Technical Note
Two Ways of Pursuing a Calling
By: Leslie Perlow and Hannah Weisman
Work can be a means to a financial end, a stepping stone to higher-level jobs, or a meaningful end in itself: a calling. The technical note provides an overview of two different ways people can pursue a calling: with an internal focus or external focus. View Details
Keywords: Personal Development and Career; Job Search; Job Design and Levels; Happiness; Identity; Well-being; Motivation and Incentives; Human Needs; Satisfaction; Mission and Purpose; Health Industry; Music Industry; Education Industry; Fine Arts Industry; Motion Pictures and Video Industry
Perlow, Leslie, and Hannah Weisman. "Two Ways of Pursuing a Calling." Harvard Business School Technical Note 424-023, August 2023.
- 01 Oct 1997
- News
Class of '97 Placement Statistics Similar for September and January Cohorts
Preliminary placement figures (as of August 1997)* Total September Cohort January Cohort Average satisfaction with job offer (on a scale of 1-low to 7-high) 6.1 6.1 6.1 Average number of companies contacted... View Details
- Portrait Project
Megha Mathur
It was backbreaking manual labor in unsanitary conditions. But I was captivated by their stories. They were the stories of sacrifice in pursuit of a better vision for their families. While it was no surprise that they did not enjoy their job, they found immense View Details
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
impact stayed. Kash, John, and I worked very hard to capture our findings in a single document. Alan Weber, at the time the Editor of the Harvard Business Review, did a magnificent job of taking our manuscript and making it accessible to... View Details
Keywords: by Sarah Jane Johnston
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- 31 Oct 2018
- News
Pitching In for Female Leaders
doing my job and what the rules and regulations and my job description dictated. And that was the point when I sat down and I thought, there must be thousands of other women in the world who are facing very... View Details
- 03 Mar 2010
- What Do You Think?
To What Degree Does “Identity” Affect Economic Performance?
experienced little loyalty on the part of their employers, can any longer identify with their organizations and, in a broader sense, their economy? Economist Robert Shiller's response to this question is sobering. He says: "In most civilian fields, View Details
Keywords: by Jim Heskett
- Student-Profile
Omar Olivarez
but how we live. “AI is dynamic technology that adapts to different situations,” he explains. “But what are the repercussions of AI on aspects of work like job satisfaction or worker autonomy?” One of the... View Details
- 01 Sep 2018
- News
Research Brief: Where Top-Down Tops Out
stay, and job satisfaction of staff. In the study, the researchers looked at CEOs with tenure in at least two organizations and compared the performances of hospitals with new CEOs against those that did not... View Details
Keywords: Jennifer Myers
- 20 Sep 2007
- Research & Ideas
How to be a Customer
How-to books targeting customers often focus on how to game the system, how to return the cocktail dress on Monday after you've worn it once on Saturday, how to exploit manufacturer warranties and satisfaction guarantees (often,... View Details
Keywords: by John Quelch
- 14 Jan 2019
- Blog Post
"It'll All Work Out": Two Alumni Discuss Balancing Marriage and Markets
"As we look at the series of decisions we had to make as a couple, we recognize professional satisfaction is important to both of us–so we start there." In fact, one key decision had been made years earlier: the two would return to New... View Details
- 01 Dec 2006
- News
2006 MBAs Go to Work
thirty counselors (many of whom are HBS alumni) to help students with their job search, from self-assessment to résumé writing. “It’s a terrific program,” she says. “It will be interesting to see if it results in higher long-term View Details