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- All HBS Web (422)
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- Research Summary
Overview
The overarching goal of my research is to produce works that are influential and informative to both academics and practitioners in the field of operations management. To accomplish this, I collaborate with industry partners who provide knowledge about their field,... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
customers is just the starting point. From here, firms have to make a creative leap to discover the unique combination of products and services that may address those needs. No customer gave Steve Jobs and Apple the design for the iPhone... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
solutions such as the construction of mobile COVID test units with medical teams, which have so far tested over 60,000 people. The design was donated to 10 hospitals and is now also available for free online. Case 2: Leverage and protect... View Details
- 18 Jun 2013
- First Look
First Look: June 18
https://www.hbs.edu/faculty/Pages/item.aspx?num=39382 Cases & Course Materials Harvard Business School Case 913-041 SaferTaxi: Connecting Taxis and Passengers in South America SaferTaxi, a taxi booking service in South America, must develop its View Details
Keywords: Anna Secino
- 17 Nov 2016
- Op-Ed
What's Behind the Unexpected Trump Support from Women
working-class women about diminished possibilities for their husbands and sons to provide for their families. Many supporters’ families work in blue-collar occupations such as construction, transportation, and infrastructure; live in low View Details
Keywords: by Laura Morgan Roberts and Robin Ely
- 14 Feb 2017
- First Look
First Look at New Research: February 14
and Recovery In 2013, Sam Frons founded Addicaid—a mobile application (app) that allowed people in addiction recovery to track their progress, check in with counselors, and connect with others in recovery programs. The app was grounded in... View Details
Keywords: Sean Silverthorne
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
mobilized to accomplish. Reassess available resources. The relaunch is a time to reexamine information, budgetary resources, and networks that will help the team advance its goals. Understand members’ constraints. A relaunch is an ideal... View Details
Keywords: by Sean Silverthorne
- 15 Nov 2011
- First Look
First Look: November 15
billion additional urban dwellers. Second, shared resources like clean water, clean air, energy, and places to put solid waste are already scarce and constrained. Urbanization will only exacerbate these pressures. Third, almost no local or national government can View Details
Keywords: Sean Silverthorne
- 01 Nov 2019
- What Do You Think?
Should Non-Compete Clauses Be Abolished?
NCCs restrict movement of employees from one job to another. Those who can move tend to make more money than those who stay with one organization. In a study of Oregon’s plan, the rate of job View Details
Keywords: by James Heskett
- 19 May 2021
- Op-Ed
Why America Needs a Better Bridge Between School and Career
Over a year into the COVID-19 pandemic, there are hints of optimism as more people gain access to vaccines and the federal government injects more stimulus money into the economy. Yet, the outlook for workers remains mixed. The crisis has exacerbated existing... View Details
Keywords: by Joseph B. Fuller and Rachel Lipson
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
category levels, which over time would destroy the economics of the entire store. Amazon.com and other e-commerce players did a tremendous job focusing on goods and categories that shoppers were now willing to buy via the Internet, such... View Details
- 18 Sep 2017
- Research & Ideas
'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing
conveying long-lasting brand values in the minds of consumers, says Sunil Gupta, the Edward W. Carter Professor of Business Administration. As an example, take a look at location-based mobile marketing. “You walk past a restaurant, and... View Details
- 03 Apr 2006
- What Do You Think?
Has Globalization Reached Its Peak?
strategic issues in which their audiences would be more interested. But Indian software was also much more affordable on the limited budgets available to these student teams. And End of the Line's arguments come at a time when labor View Details
Keywords: by James Heskett
- 09 Aug 2021
- Research & Ideas
OneTen: Creating a New Pathway for Black Talent
Financial resources don’t determine the quality of education, but it would be absurd to deny that money helps. "Adding to the challenge, 65 percent of Black college students are also juggling full-time jobs or families." Merck CEO Kenneth... View Details
- 04 Jul 2005
- What Do You Think?
How Can Business Schools Be Made More Relevant?
research, Paula Thornton commented that "trying to get professors to pick up studies that are needed by the business community has been frustrating." Arthur Fullerton includes on his list of today's curricular inadequacies: "The ability to gather and... View Details
Keywords: by James Heskett
- 02 Aug 2007
- What Do You Think?
How Will Millennials Manage?
email, among others, that "the new disinterested treatment of our fellow man will be the norm, not the exception." Just how millennials realize their full potential as managers was a matter of discussion. According to Mou Sengupta, "It is the View Details
Keywords: by Jim Heskett
- 12 May 2020
- Research & Ideas
It’s Time To Relaunch Your Remote Team
start is to revisit the team’s sense of shared purpose. Revisit your shared purpose. A relaunch ensures that every team member understands and buys into the clear and specific goals that the team has been mobilized to accomplish. It is an... View Details
Keywords: by Tsedal Neeley
- 08 Feb 2010
- HBS Case
Looking Behind Google’s Stand in China
downside consequences are more certain. Google has some 700 employees in China, the best of whom are already finding alternative employment. So de facto, Google is going to be a much smaller entity in China. It seems unlikely to me that many talented Chinese will be... View Details
- 06 Jul 2009
- Research & Ideas
Conducting Layoffs: ’Necessary Evils’ at Work
or to fire someone because of poor job performance. We did not find any clear patterns, but we did find strong opinions. Some managers expressed the view that because layoff victims' own performance was not responsible for their fate,... View Details
Keywords: by Martha Lagace
- 14 Dec 1999
- Research & Ideas
From Spare Change to Real Change: The Social Sector as a Beta Site for Business Innovation
Despite its long economic boom, America's social problems abound. To ensure future economic success, the country needs dramatic improvement in public schools, more highly skilled workers, jobs with a future for people coming off the... View Details
Keywords: by Rosabeth Moss Kanter