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- 14 Jul 2014
- Research & Ideas
Pay Attention To Your ‘Extreme Consumers’
people who are very unlike you." The Difference Between Saying And Doing As former marketing manager for female shaving products at Gillette, Avery often utilized principles of "design thinking," moving beyond surveys and focus groups to do ethnographic research into... View Details
Keywords: by Michael Blanding
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
COVID-deaccession, it is even more critical for firms to become more customer centric by researching and understanding their customers’ new problems caused by fear, isolation, physical distancing, and financial constraints, and attempt to... View Details
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
businesses." At the same time, some market segments will continue to prefer the physical interactions embodied in the "old" model and will be willing to pay a premium for high-quality and safe... View Details
Keywords: by Hong Luo and Alberto Galasso
- 23 Jul 2012
- Research & Ideas
The Power of Conversational Leadership
INTIMACY: The authors note that intimacy need not require physical proximity, which would be impossible in a multinational company where employees are separated by thousands of miles. Rather, it requires emotional or mental intimacy.... View Details
Keywords: by Carmen Nobel
- 17 Jun 2017
- Research & Ideas
Amazon, Whole Foods Deal a Big Win for Consumers
Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
clear instructions about what they can do, and designing transparency into why their partnership will make a positive difference for everyone involved, business leaders can improve interactions among their customers and employees, and... View Details
Keywords: by Dina Gerdeman
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
how they have been contributing to team goals. Reestablish norms. Most important, the relaunch is the time for team members to reevaluate how to conduct themselves and interact amid the changing circumstances. To learn more, read It’s... View Details
Keywords: by Sean Silverthorne
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
and attracting entirely new ones. Rethinking A Trip To The Museum A museum trip has traditionally been an intensely physical experience: walking gallery floors, hearing footsteps echo off spacious halls, and seeing up-close the brush... View Details
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
personal lives, but they often need the help of well-managed social institutions to succeed. Leaders have several structural devices they can use to promote this balance. For example, they can balance financial and symbolic rewards for both individual achievement and... View Details
Keywords: by Paul Lawrence & Nitin Nohria
- 08 Sep 2015
- Research & Ideas
Knowledge Transfer: You Can't Learn Surgery By Watching
reports on job duties, companies can create narrative simulations that are more interactive, allowing employees to debrief with managers about what they did right and wrong. (Myers notes that Harvard Business School’s own faculty... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
client-centric approach. It intensified virtual interactions with customers, merged sales and customer service, and boosted integration of all databases, which had been spread across functions, into a single customer resource management... View Details
- 05 Sep 2018
- Research & Ideas
The Hidden Benefit of Giving Back to Open Source Software
that certain employees gain through contributing, says Nagle. His study suggests that contributing to crowdsourced digital or even physical “public goods” that benefit other firms or industries can enable companies to gain valuable... View Details
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
going dark, fearful of offending or of being accused of taking advantage of an unfortunate situation for corporate gain. According to estimates from a March 2020 survey of marketers conducted by the Interactive Advertising Bureau, nearly... View Details
Keywords: by Jill Avery and Richard Edelman
- 25 Jul 2005
- Research & Ideas
Fool vs. Jerk: Whom Would You Hire?
into these questions, we studied four organizations selected to reflect a wide range of attributes—for-profit and nonprofit, large and small, North American and European. We asked people to indicate how often they had work-related View Details
Keywords: by Tiziana Casciaro & Miguel Sousa Lobo
- 16 Dec 2002
- Lessons from the Classroom
Marrying Distance and Classroom Education
learned from the material. You learned what you were supposed to learn, which you parrot back in the paper. DL: It kind of depends on how interactive this simulation is, I'm sure, and the closer it gets to... View Details
Keywords: by Sean Silverthorne
- 09 Jul 2024
- Research & Ideas
Chance Encounters: What's at Stake in Return-to-Office Decisions
associate professor. In the following conversation with the Harvard Business School Alumni Bulletin, Roche and Wu talk about the contest between physical proximity and virtual connection, and the increasing human tendency to isolate... View Details
- 14 May 2020
- Research & Ideas
What Leaders Can Do to Fight the COVID Fog
what the human body needs physically and mentally to respond to these challenges. Think of these as your new toolkit for high performance in a business world turned upside down. Let’s start with some executives’ comments from the survey,... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- 19 May 2015
- First Look
First Look: May 19
wealth of data it provides about agents' behavior and about the Bitcoin system itself. This article presents the platform's design principles and properties for a non-technical audience; reviews its past, present, and future uses; and points out risks and regulatory... View Details
Keywords: Sean Silverthorne
- 15 Jul 2008
- First Look
First Look: July 15, 2008
scientific advances beckoned but would require both funding and physical space. The Broad Institute's leaders, including Altshuler, Director of the Program in Medical and Population Genetics, and Golub, Director of the Cancer Program,... View Details
Keywords: Martha Lagace
- 29 May 2007
- First Look
First Look: May 29, 2007
construct a generic model of a refugee camp economy. Camp economies are influenced by host country policies, such as restrictions on refugees' movement and work, as well as by the physical and economic isolation of the site. Moreover,... View Details
Keywords: Martha Lagace