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  • September 2011 (Revised January 2012)
  • Case

Telemonitoring at Visiting Nurse Health System

By: F. Warren McFarlan, Mark Keil and Mala Kaul
The Telemonitoring at Visiting Nurse Health System case presents one home healthcare organization's efforts to use telemonitoring to improve the quality of care provided to at-risk patients who were discharged from hospitals and needed home care. After two years of... View Details
Keywords: Capital Budgeting; Cost vs Benefits; Risk Management; Technology Adoption; Technological Innovation; Organizational Change and Adaptation; Competitive Strategy; Health Industry; Technology Industry
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McFarlan, F. Warren, Mark Keil, and Mala Kaul. "Telemonitoring at Visiting Nurse Health System." Harvard Business School Case 112-030, September 2011. (Revised January 2012.)
  • November 1985
  • Case

Riverside and DEC--General Information

A negotiation exercise between Riverside Lumber Co. and the Division of Environmental Conservation about reducing the effects of effluent discharge in a river. Students are assigned to a role and receive confidential information including a scoring system detailing the... View Details
Keywords: Negotiation; Environmental Sustainability; Pulp and Paper Industry
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Lax, David A. "Riverside and DEC--General Information." Harvard Business School Case 186-125, November 1985.
  • 02 Apr 2013
  • Working Paper Summaries

Monitoring and the Portability of Soft Information

Keywords: by Dennis Campbell & Maria Loumioti; Banking
  • March 2001 (Revised November 2005)
  • Case

Cisco Systems Architecture: ERP and Web-enabled IT

By: Richard L. Nolan, Kelley Porter and Christina Akers
In a seven-year process, Cisco built its strategic I-Net. Beginning in 1994, Cisco completely replaced its back-office legacy systems. At that time, the company standardized Internet protocols. In addition, the company shifted strategic focus from IT back-office... View Details
Keywords: Internet and the Web; Information Technology; Technological Innovation; Internet and the Web; Management Practices and Processes; Technology Adoption; Information Technology Industry
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Nolan, Richard L., Kelley Porter, and Christina Akers. "Cisco Systems Architecture: ERP and Web-enabled IT." Harvard Business School Case 301-099, March 2001. (Revised November 2005.)
  • October 2024
  • Article

Racial Inequality in Organizations: A Systems Psychodynamic Perspective

By: Sanaz Mobasseri, William A. Kahn and Robin J. Ely
This paper uses systems psychodynamic concepts to develop theory about the persistence of racial inequality in U.S. organizations and to inform an approach for disrupting it. We treat White men as the dominant group and Black people as the archetypal subordinate group... View Details
Keywords: Equality and Inequality; Race; Prejudice and Bias; Organizational Culture; Gender; Power and Influence; Employees; Attitudes
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Mobasseri, Sanaz, William A. Kahn, and Robin J. Ely. "Racial Inequality in Organizations: A Systems Psychodynamic Perspective." Academy of Management Review 49, no. 4 (October 2024): 718–745.
  • February 1998
  • Teaching Note

Aladdin Knowledge Systems TN

By: Das Narayandas
Teaching Note for (9-598-018). View Details
Keywords: Mergers and Acquisitions; Competition; Marketing; Sales; Distribution; Safety; Globalization; Integration; Information Technology Industry; Europe; United States
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Narayandas, Das. "Aladdin Knowledge Systems TN." Harvard Business School Teaching Note 598-071, February 1998.
  • January 2012 (Revised September 2012)
  • Case

Aadhaar: India's 'Unique Identification' System

By: Tarun Khanna and Anjali Raina
Keywords: Business Government Relations; Information; Information Technology; Organizational Design; Infrastructure; Leadership Style; Business and Government Relations; Change Management; Crime and Corruption; Identity; Projects; Information Management; Information Technology Industry; India
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Khanna, Tarun, and Anjali Raina. "Aadhaar: India's 'Unique Identification' System." Harvard Business School Case 712-412, January 2012. (Revised September 2012.)
  • August 1998
  • Teaching Note

Electronic Data Systems (EDS) TN

By: Rosabeth M. Kanter
Teaching Note for (9-398-072). View Details
Keywords: Information Technology Industry; United States
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Kanter, Rosabeth M. "Electronic Data Systems (EDS) TN." Harvard Business School Teaching Note 399-003, August 1998.
  • September 1990 (Revised December 1990)
  • Teaching Note

Systems Development, Inc., Teaching Note

By: William J. Bruns Jr.
Keywords: Teaching; Information
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Bruns, William J., Jr. "Systems Development, Inc., Teaching Note." Harvard Business School Teaching Note 191-047, September 1990. (Revised December 1990.)
  • October 14, 2019
  • Article

Designing Better Online Review Systems

By: Geoff Donaker, Hyunjin Kim and Michael Luca
Online reviews are transforming the way consumers choose products and services of all sorts. We turn to TripAdvisor to plan a vacation, Zocdoc to find a doctor, and Yelp to choose a new restaurant. Reviews can create value for buyers and sellers alike, but only if they... View Details
Keywords: Reviews; Internet and the Web; Design; Quality; Reputation
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Donaker, Geoff, Hyunjin Kim, and Michael Luca. "Designing Better Online Review Systems." Harvard Business Review 97, no. 6 (November–December 2019): 122–129.
  • Article

Value of Information with Sequential Futures Markets

By: Jerry R. Green
The effects of an improvement in information on the efficiency of risk-bearing are studied under various systems of incomplete markets. With sequential futures markets for uncontingent delivery, the welfare effects are indeterminate in sign, except under special... View Details
Keywords: Information; Financial Markets; Mathematical Methods
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Green, Jerry R. "Value of Information with Sequential Futures Markets." Econometrica 49, no. 2 (March 1981): 335–358.
  • January 2014
  • Case

Social Strategy at Cisco Systems

By: Mikolaj Jan Piskorski, Daniel Malter and Aaron Smith
In April 2013, Jeanne Beliveau-Dunn, vice president and general manager for Learning@Cisco Systems, was planning the future of the Cisco Learning Network, an online platform hosted at Cisco.com. Since its launch in 2008, the Cisco Learning Network provided content to... View Details
Keywords: Networks; Digital Platforms; Internet and the Web; Competency and Skills; Learning; Web Services Industry
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Piskorski, Mikolaj Jan, Daniel Malter, and Aaron Smith. "Social Strategy at Cisco Systems." Harvard Business School Case 714-475, January 2014.
  • January 1989 (Revised March 1990)
  • Case

Xerox Corp.: Executive Support Systems

By: Lynda M. Applegate
Keywords: Information Technology Industry
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Applegate, Lynda M. "Xerox Corp.: Executive Support Systems." Harvard Business School Case 189-134, January 1989. (Revised March 1990.)
  • November 2003 (Revised December 2003)
  • Case

Proteome Systems Limited: The First Five Years

A Sydney-based biotechnology company is moving from the development of proteomics technology to the commercialization of its first instruments in the worldwide proteomics market. The case study highlights the range of activities engaged in by the 120-person company,... View Details
Keywords: Organizational Change and Adaptation; Information Technology; Commercialization; Entrepreneurship; Biotechnology Industry; Sydney
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West, Jonathan, and Mona Ashiya. "Proteome Systems Limited: The First Five Years." Harvard Business School Case 604-049, November 2003. (Revised December 2003.)
  • January 2002 (Revised October 2005)
  • Case

General Electric Medical Systems 2002

By: Tarun Khanna and James Weber
Discusses one of General Electric's flagship divisions--the world's leading provider of medical diagnostic imaging equipment. Provides an opportunity to examine a multinational confronting massive technological and demographic changes around the world. Genomics has... View Details
Keywords: Information Technology; Business Model; Change Management; Multinational Firms and Management; Genetics; Customer Value and Value Chain; Age; Medical Devices and Supplies Industry; China; United States
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Khanna, Tarun, and James Weber. "General Electric Medical Systems 2002." Harvard Business School Case 702-428, January 2002. (Revised October 2005.)
  • March–April 2021
  • Article

Network-biased Technical Change: How Information Management Tools Overcome Some Biases but Exacerbate Others.

By: Gerald C. Kane and Lynn Wu
Organizations have long sought to improve employee performance by managing knowledge more effectively. In this paper, we test whether the adoption of digital tools for expertise search and access within an organization, often referred to as a support to an... View Details
Keywords: Digital Tools; Social Media; Social Networks; Transactive Memory Systems; Augmented Intelligence; Artificial Intelligence; Social and Collaborative Networks; Gender; Equality and Inequality; Technology Adoption; Knowledge Management; Performance Improvement; Power and Influence; Organizational Change and Adaptation
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Kane, Gerald C., and Lynn Wu. "Network-biased Technical Change: How Information Management Tools Overcome Some Biases but Exacerbate Others." Organization Science 32, no. 2 (March–April 2021): 273–292.
  • 2007
  • Chapter

Beyond Dependence: Conceptualizing Information and Accountability in NGO-Funder Relations

By: Alnoor Ebrahim
This paper explores the linkages between information systems and accountability in nongovernmental and nonprofit organizations (NGOs). The information systems in four NGOs are introduced: two Indian NGOs engaged in natural resource management and rural development, an... View Details
Keywords: Philanthropy and Charitable Giving; Corporate Accountability; Information Management; Business and Stakeholder Relations; Non-Governmental Organizations; Information Technology; India; District of Columbia
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Ebrahim, Alnoor. "Beyond Dependence: Conceptualizing Information and Accountability in NGO-Funder Relations." In Reconceptualising NGOs and Their Roles in Development: NGOs, Civil Society and the International Aid System, edited by Paul Opoku-Mensah, David Lewis, and Terje Tvedt, pp. 119–159. Aalborg, Denmark: Aalborg University Press, 2007.
  • April 2002 (Revised July 2003)
  • Case

Cisco Systems and its Community Fellowship Program (A)

By: Diana Barrett and Sheila McCarthy
Focuses on the introduction, implementation, and initial evaluation of Cisco Systems Community Fellowship Program. This program provided Cisco employees affected by the layoff the option of working with a nonprofit organization for one year. Instead of a severance... View Details
Keywords: Job Cuts and Outsourcing; Compensation and Benefits; Philanthropy and Charitable Giving; Information Technology Industry; Information Technology Industry; United States
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Barrett, Diana, and Sheila McCarthy. "Cisco Systems and its Community Fellowship Program (A)." Harvard Business School Case 302-078, April 2002. (Revised July 2003.)
  • February 2013
  • Article

Sustaining Innovation When Outsourcing Components in Multi-technology, Multi-component Systems

By: Ian Mackenzie and Casimer DeCusatis
Firms producing multi-technology, multi-component systems are increasingly outsourcing selected components to achieve both reduced cost and enhanced innovation benefits. Given typical inter-dependence between innovation at the system and component levels, an important... View Details
Keywords: Innovation; Job Cuts and Outsourcing; Alignment; Innovation and Invention; Information Technology Industry
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Mackenzie, Ian, and Casimer DeCusatis. "Sustaining Innovation When Outsourcing Components in Multi-technology, Multi-component Systems." Innovation: Management, Policy & Practice 15, no. 1 (February 2013).
  • December 1994 (Revised June 1995)
  • Case

State Street Boston Corporation: Leading with Information Technology

A financial institution, State Street Boston Corp., is transformed from regional bank to global custodian and money manager. The corresponding evolution of the company's information systems is illustrated, focusing on the role attributed to information technology in a... View Details
Keywords: Expansion; Information Technology; Business Strategy; Banks and Banking; Banking Industry; United States
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Stoddard, Donna B., and Chiara Francalanci. "State Street Boston Corporation: Leading with Information Technology." Harvard Business School Case 195-135, December 1994. (Revised June 1995.)
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