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Show Results For
- All HBS Web
(1,140)
- People (6)
- News (473)
- Research (387)
- Events (2)
- Multimedia (12)
- Faculty Publications (80)
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- 04 May 2021
- Book
Best Buy: How Human Connection Saved a Failing Retailer
store.” Instead, the sales associates—nicknamed “blue shirts” after Best Buy’s trademark royal-blue collared shirts—brought the injured T. rex to a service counter and performed “surgery” on the toy as they surreptitiously traded it out for a new one. “You can View Details
- 31 Aug 2015
- Research & Ideas
How Ben Franklin’s ‘Way to Wealth’ Introduced American Capitalism to the World
“Early to bed and early to rise makes a man healthy, wealthy, and wise.” “There are no gains without pains.” “One today is worth two tomorrows.” Some phrases are so familiar they seem to have always existed. Referenced in every imaginable... View Details
Keywords: by Julia Hanna
- 23 Oct 2012
- First Look
First Look: October 23
PublicationsInflection Point: New Vision, New Strategy, New Organization Authors:Nancy O.Andrews and Nicolas P. Retsinas Publication:In Investing in What Works for America's Communities. San Francisco: Federal Reserve Bank of Boston, 2012 Abstract An abstract is... View Details
Keywords: Sean Silverthorne
- 2014
- Book
Can China Lead? Reaching the Limits of Power and Growth
By: Regina M. Abrami, William C. Kirby and F. Warren McFarlan
At the time of the American Revolution, China was the strongest, richest, and most powerful civilization in the world. The Great Qing Empire ruled China and dominated East Asia by a combination of power and cultural prestige. China's economy was the world's largest.... View Details
Abrami, Regina M., William C. Kirby, and F. Warren McFarlan. Can China Lead? Reaching the Limits of Power and Growth. Harvard Business Review Press, 2014.
- 25 Jan 2016
- Research & Ideas
When Negotiating a Price, Never Bid with a Round Number
interviewed 10 senior investment bankers at the managing director or executive director level who each had several years of M&A experience. None of the bankers was aware of the academic literature on bid precision. The bankers were asked to View Details
Keywords: by Carmen Nobel
- 13 Mar 2023
- Op-Ed
How Leaders Should Leave
and two or three adviser friends outside the organization you can trust. Your resignation should be rational, not emotional. What are the financial implications if you don’t have an immediate new job, and what benefits will you lose? Can you View Details
Keywords: by John Quelch
- 05 Dec 2016
- Research & Ideas
How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)
including face-to-face and online negotiations. In one study, they asked participants to imagine this scenario: Over the last 10 years your sales have grown consistently, but next year you expect sales to be flat. If you are asked by your... View Details
Keywords: by Dina Gerdeman
- 11 Apr 2023
- Research & Ideas
Is Amazon a Retailer, a Tech Firm, or a Media Company? How AI Can Help Investors Decide
they are representative. I feel the S&P 500 could have a challenge down the road as an index, in my opinion, that is even more representative of the market and therefore give investors more of an idea of where they should actually allocate their funding.... View Details
- 18 May 2022
- Research & Ideas
Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers
of time. That, I think, escaped the regulatory net.” Imagine a checking account with $400. A bunch of debits post, and the bank first puts through the largest, a $500 rent check. That triggers a $35 overdraft fee. Two checks for $50,... View Details
- 13 Jun 2022
- Research & Ideas
Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen
stranger might be, and then imagined a conversation with this person, predicting the extent to which this stranger would pay attention and listen attentively, or steer the conversation toward themselves. The researchers found that when... View Details
Keywords: by Pamela Reynolds
- 19 Apr 2010
- Research & Ideas
The History of Beauty
not take a great deal of capital nor technological expertise to launch an entrepreneurial venture in many beauty products—although for such a venture to have any hope of success, high levels of imagination and creativity have always been... View Details
- 18 Jan 2022
- Research & Ideas
How Eliminating Non-Competes Could Reshape Tech
opportunities that their previous employers may have failed in or overlooked. Imagine how the last year might have been for all of us if Eric Yuan—formerly an executive at Cisco WebEx—was unable to go on to launch Zoom Video... View Details
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
restaurants than Brad. In other words, there is a disparity in information that people are given, and you can imagine how this would be impactful across a variety of different contexts.” They also saw that other fundamental aspects of... View Details
Keywords: by Pamela Reynolds
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
It is hard to imagine a more difficult and tragic trial by fire for a new leader. On September 4, 2001, Robert Mueller started his new job as the sixth director of the Federal Bureau of Investigation. A mere week later, on September 11,... View Details
Keywords: by Carmen Nobel
- 25 Nov 2019
- Research & Ideas
When Your Passion Works Against You
imagined they were competing against a co-worker for a promotion, participants not only declined to support a passionate co-worker but viewed them as threatening. “People are really good at spotting fake passion.” Given this friction,... View Details
Keywords: by Dina Gerdeman
- 14 Aug 2006
- HBS Case
On Managing with Bobby Knight and “Coach K”
experiences as managers when a stern approach helped set an employee on a more productive course. Soon, many students are rethinking their position. "The ones that say they couldn't imagine learning from someone like a Coach Knight,... View Details
- 04 May 2015
- Research & Ideas
Need to Solve a Problem? Take a Break From Collaborating
adopt differently-structured communication networks for each category," the authors write. "In other words, rather than allow the march of technology to dictate organizational performance, it is possible to imagine technology... View Details
- 18 Oct 2022
- Research & Ideas
When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions
to change. It's so hard to monitor or fix compared to the machine. Layne: In layman's terms, how does your solution, BEAT, work? You mentioned surge pricing for car services as an example. Israeli: So, imagine we have three different... View Details
Keywords: by Rachel Layne
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
trying to imagine ways to get up to my pre-COVID fulltime equivalency. None of it seems to work.” After receiving a PPP loan, “it wasn’t a relief to get the money. It is a really bad catch-22,” said Annie Shi, co-founder of King in New... View Details
- Teaching Interest
Overview
Laura taught undergraduate Military Leadership and Intro to Sociology for 6 and 4 semesters, respectively, at the United States Military Academy (West Point) from 2013-2016 (see course descriptions and links below). She was promoted from instructor to Assistant... View Details