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  • 18 Sep 2000
  • Research & Ideas

Getting It Done: Improving Nonprofit Performance

Whereas the for-profit capital markets provide transparent objective criteria for making early- and later-stage investment decisions, balance risks with return, and create a "performance-driving cycle" by rewarding improvements in the top... View Details
Keywords: by James E. Aisner
  • 10 AM – 11 AM EDT, 22 Oct 2015
  • Webinars: Trending@HBS

Collective Impact: An Innovative Approach to Improving Public Education

In this webinar, Professor Grossman will describe an innovative approach to improving public education Collective Impact and how you can get involved to help transform public education in the communities you care about. View Details
  • 13 Dec 2006
  • Research & Ideas

Improving Public Health for the Poor

low cost or a business providing goods or services that end or reduce respiratory ailments. Bringing together public healthcare and market forces "could have huge impact," says Chu. That feeling was underscored by Chu's own... View Details
Keywords: by Martha Lagace; Health
  • Research Summary

Using IT to Leverage Human Resources in Services

Discussion of the Internet and IT to date concentrates on how they will replace, rather than support, human service providers. While this approach is appropriate for a few firms, it is inadequate for many. The Internet and other information technology... View Details

  • March 2013 (Revised March 2014)
  • Case

Cummins, Inc.: Building a Home Community for a Global Company

By: Joseph L. Bower and Michael Norris
In 2010, Tom Linebarger, president and COO of Cummins, Inc., the Columbus, Indiana-based manufacturer of diesel engines, has to decide where to locate the company's new manufacturing line for high horsepower engines. He has three choices to decide from: Seymour,... View Details
Keywords: Manufacturing; Competitiveness; Competition; Education; Business and Community Relations; Manufacturing Industry; United States
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  • 01 Apr 1998
  • News

Gardella Joins Alumni Career Services

ACS provides, Gardella (email: rgardella@hbs.edu) hopes to "add value to every alumni interaction" through services that help job-seekers sharpen résumés, improve interview skills, and conduct research on... View Details
Keywords: Caroline Chauncey
  • 22 Aug 2012
  • Working Paper Summaries

Key Drivers of Successful Implementation of an Employee Suggestion-Driven Improvement Program

Keywords: by Anita L. Tucker & Sara J. Singer.; Health
  • 2011
  • Working Paper

Non-Audit Services and Financial Reporting Quality: Evidence from 1978-1980

By: Kevin Koh, Shiva Rajgopal and Suraj Srinivasan
We provide evidence for the long-standing concern on auditor conflicts of interest from providing non-audit services (NAS) to audit clients by using rarely explored NAS fee data from 1978 to 1980. Using this earlier setting, we find cross-sectional evidence of improved... View Details
Keywords: Accounting Audits; Financial Reporting; Stocks; Price; Corporate Disclosure; Governing Rules, Regulations, and Reforms; Service Delivery; Quality; Research
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  • Spring 2019
  • Article

Fluid Teams and Knowledge Retrieval: Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the... View Details
Keywords: Teaming; Teams; Groups and Teams; Knowledge Management; Service Delivery; Knowledge Use and Leverage
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  • 24 Jul 2014
  • Op-Ed

Reform Tax Law to Keep US Firms at Home

exclusively on advancing US welfare with particular attention on reforms that will improve American wages” While these transactions naturally attract growing attention, inversions are merely the most visible manifestation of these... View Details
Keywords: by Mihir Desai; Pharmaceutical
  • Web

SAS/CONNECT - Research Computing Services

PC SAS version 9.3 or 9.4 to connect to SAS 9.2 on the server): Compute Services (CS) Remote Library Services (RLS) Give user access to all of the computing resources on the remote host. Give user access to... View Details
  • Web

Logging In - Research Computing Services

Sessions Manager window pane appears on the left. Double click on hbsgrid.hbs.edu to connect, and enter your password when prompted. Once logged in successfully, you’ll be placed in your home directory at: /export/home// (e.g.... View Details
  • October 1988 (Revised March 1989)
  • Case

Florida Power Light Quality Improvement (QI) Story Exercise (A)

Florida Power and Light (FPL) has developed a widely acclaimed quality improvement program (QIP). This exercise leads the students through the process that a division of FPL utilized in an attempt to "improve service." Specifically, the process requires students to... View Details
Keywords: Quality; Service Delivery; Performance Improvement; Business Processes; Utilities Industry; Florida
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  • Web

Data Storage - Research Computing Services

Compute Cluster and Data Storage Data Storage 44ms There are three different sets of storage locations that are available for research work, depending on the particular usage patterns, size consideration, and number of people involved in the work. These are the View Details
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

expertise to improve the lives of children and youth of low-income families in the Washington, D.C., region. Morino is the author of Leap of Reason: Managing to Outcomes in an Era of Scarcity. Alnoor S. Ebrahim is an associate professor... View Details
Keywords: by Julia Hanna
  • 15 Jan 2019
  • News

Working to Improve the End of Life

educate the public and medical professionals about end-of-life issues, like advance directives, palliative care, and hospice. We provide individual counseling to patients who are dying and their families, and advocate to get the laws changed in New York State to View Details
Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services
  • 01 Dec 2022
  • News

The Potential of Business to Improve Lives

enterprises delivering high-impact goods and services to the emerging middle class and low-income populations, which he cofounded in 2007. At HBS, his work examines businesses serving low-income markets around the world, which means he is... View Details
Keywords: April White
  • 29 Apr 2002
  • Research & Ideas

Star Power! How to Win in Professional Services

Limits To Leadership Being the chief executive of any company is a demanding job. Carrying out the responsibilities of a CEO in a professional service firm is exceptionally challenging because the position lacks the inherent power and... View Details
Keywords: by Jay W. Lorsch & Thomas J. Tierney
  • 2013
  • Article

Non-Audit Services and Financial Reporting Quality: Evidence from 1978–1980

By: Kevin Koh, Shiva Rajgopal and Suraj Srinivasan
We provide evidence for the long-standing concern on auditor conflicts of interest from providing non-audit services (NAS) to audit clients by using rarely explored NAS fee data from 1978 to 1980. Using this earlier setting, we find cross-sectional evidence of improved... View Details
Keywords: Conflict of Interests; Financial Reporting; Accounting Audits; Knowledge Dissemination; Quality; Corporate Disclosure; Motivation and Incentives
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  • Awards

Industry Studies Association-INFORMS "Best Industry Studies Paper" Award

Finalist for the 2011 Best Industry Studies Paper Award from the Industry Studies Association and INFORMS for "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units" with Ingrid Nembhard (Organization... View Details