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  • All HBS Web  (662)
    • News  (188)
    • Research  (382)
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  • 27 Jul 2011
  • Research & Ideas

Customer Loyalty Programs That Work

ExtraCare, and pay-for-membership cards for stores including Costco. In a very basic form loyalty schemes have been around for as long as people have been exchanging goods—consider the farmer who threw in an extra ear of corn for his best... View Details
Keywords: by Maggie Starvish; Retail
  • 2019
  • Article

Creativity from Paradoxical Experience: A Theory of How Individuals Achieve Creativity while Adopting Paradoxical Frames

By: Goran Calic, Sébastien Hélie, Nick Bontis and Elaine Mosakowski
Purpose: Extant paradox theory suggests that adopting paradoxical frames, which are mental templates adopted by individuals in order to embrace contradictions, will result in superior firm performance. Superior performance is achieved through learning and creativity,... View Details
Keywords: Cognition and Thinking; Creativity; Learning
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Calic, Goran, Sébastien Hélie, Nick Bontis, and Elaine Mosakowski. "Creativity from Paradoxical Experience: A Theory of How Individuals Achieve Creativity while Adopting Paradoxical Frames." Journal of Knowledge Management 23, no. 3 (2019): 397–418.
  • 04 Jan 2012
  • First Look

First Look: January 4

ultimate "target agreement" with sufficient support to be sustainable. For example, generating the backing necessary from several organizational units for a proposed project to be approved may call for a small-scale... View Details
Keywords: Carmen Nobel
  • Research Summary

Managing Processes

David A. Garvin is examining the nature and use of managerial and organizational processes—the means by which work is accomplished—including strategic processes that chart corporate direction, resource allocation processes that distribute funds,... View Details
  • 26 Apr 2024
  • HBS Case

Deion Sanders' Prime Lessons for Leading a Team to Victory

literally is no book. He keeps you on the edge of your seat.” For the annual Black & Gold Day Spring Football Game in April 2023, despite snow, a sellout crowd filled the stands for a game broadcast live by ESPN, a first for CU. View Details
Keywords: by Avery Forman; Sports
  • 01 Mar 2022
  • What Do You Think?

Is It Time for More Reverse Mentoring?

widening the generational gap in using cryptocurrency, buying and storing art and wine with nonfungible tokens, trading new kinds of securities on new internet investment sites offering new features, and... View Details
Keywords: by James Heskett
  • 2025
  • Working Paper

The Impact of Input Inaccuracy on Leveraging AI Tools: Evidence from Algorithmic Labor Scheduling

By: Caleb Kwon, Antonio Moreno and Ananth Raman
Problem Definition: Considerable academic and practitioner attention is placed on the value of ex-post interactions (i.e., overrides) in the human-AI interface. In contrast, relatively little attention has been paid to ex-ante human-AI interactions (e.g., the... View Details
Keywords: AI and Machine Learning; Employees; Performance Effectiveness
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Kwon, Caleb, Antonio Moreno, and Ananth Raman. "The Impact of Input Inaccuracy on Leveraging AI Tools: Evidence from Algorithmic Labor Scheduling." Working Paper, January 2025.
  • 20 Nov 2000
  • Research & Ideas

Moving from Supply Chains to Supply Networks

Professors Ananth Raman and Roy Shapiro are two members of the HBS faculty team that developed the new Executive Education program, Managing the Supply Chain: The General Manager's Perspective. In this conversation with the Executive... View Details
Keywords: by Staff
  • 14 Feb 2011
  • Research & Ideas

Clay Christensen’s Milkshake Marketing

Updated to clarify a failure rate figure included in an earlier version. When planning new products, companies often start by segmenting their markets and positioning their merchandise accordingly. This segmentation involves either... View Details
Keywords: by Carmen Nobel; Retail; Service; Consumer Products; Food & Beverage
  • 07 Jun 2023
  • HBS Case

3 Ways to Gain a Competitive Advantage Now: Lessons from Amazon, Chipotle, and Facebook

perk that allowed Amazon to capture market share and eventually blow past Sony, which after years of struggling, closed its e-reader store in 2014. “Without creating a competitive advantage, it is difficult for companies to produce and... View Details
Keywords: by Michael Blanding
  • 16 Jul 2024
  • Op-Ed

Corporate Boards Are Failing in Their No. 1 Duty

appointments go wrong Let’s begin by taking a look at three examples of poor leadership at public companies and addressing what went wrong. Then, I will recommend five ways boards can ensure they appoint the right leader as CEO: General... View Details
Keywords: by Bill George
  • 21 Aug 2013
  • Research & Ideas

What Went Wrong at J.C. Penney?

down from almost $18 billion to $17 billion. That comes out to sales of about $150 per square foot, which is probably in the lower third of department store sales, if not the lowest. In contrast, competitors like Macy's and Kohl's have... View Details
Keywords: by Jim Aisner; Retail
  • 23 Jul 2001
  • Research & Ideas

Sam Walton: Great From the Start

father-in-law's loan in full. In his fifth year at the Ben Franklin on Front Street in Newport, Arkansas, Sam Walton—the sucker Butler Brothers had been looking for—sold $250,000 worth of merchandise and made a profit of between $30,000... View Details
Keywords: by Richard S. Tedlow; Retail
  • 28 Jan 2019
  • Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

Whillans and her team conducted of more than 92,000 job ads found that the more benefits an employer described, the higher the application rates. Plus, when employers described benefits in detail, such as generous family leave policies,... View Details
Keywords: by Dina Gerdeman
  • 30 Jun 2022
  • HBS Case

Peloton Changed the Exercise Game. Can the Company Push Through the Pain?

incredible user base,” he says, with 3 million subscribers—four times the number in 2019, despite the problems of 2021. The monthly customer churn rate of lost customers is less than 1 percent, and the videos the company produces are more popular than ever: They now... View Details
Keywords: by Lane Lambert; Media & Broadcasting; Health; Bicycle
  • 14 Jan 2014
  • First Look

First Look: January 14

about and acknowledging his own contributions to organizational underperformance or other work problems is critical to getting employees to improve and generating positive business results. He notes his approach reduced his employees'... View Details
Keywords: Sean Silverthorne
  • 25 Oct 2010
  • HBS Case

Tesco’s Stumble into the US Market

Tesco PLC is the third-largest retailer in the world, just behind Wal-Mart and Carrefour. But that didn't make the UK-based chain immune from many costly mistakes as it entered the US market in 2006. For example, it opened some of its Fresh & Easy View Details
Keywords: by Sean Silverthorne; Retail
  • 25 Apr 2023
  • Op-Ed

How SHEIN and Temu Conquered Fast Fashion—and Forged a New Business Model

digital marketing to place stylish fast-fashion merchandise in front of target customers on social media sites such as Instagram, Facebook, and TikTok, as well as on its own website and mobile apps. Additionally, it has used email... View Details
Keywords: by John Deighton; Fashion; Retail; Consumer Products
  • 25 Jun 2024
  • Research & Ideas

Rapport: The Hidden Advantage That Women Managers Bring to Teams

shifts, when needed. Roughly three times the sales gains, compared to stores where men predominantly supervised female workers. In addition, stores with female-heavy management also had better rapport, more... View Details
Keywords: by Kara Baskin; Food & Beverage
  • 20 Jun 2023
  • Research & Ideas

Looking to Leave a Mark? Memorable Leaders Don't Just Spout Statistics, They Tell Stories

information or story, the study finds. “This is one of the first studies in economics that actually tries to study the role of memory and similarity in a controlled way.” Stories have a longer lifespan in memory not because of any different methods, compared to... View Details
Keywords: by Scott Van Voorhis
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