France - Publications - Faculty & Research

06 Oct 2023
Book

Yes, You Can Radically Change Your Organization in One Week

The biggest, thorniest organizational problems can be solved in just one week, say Frances Frei and Anne Morriss, coauthors of the new book Move Fast and Fix Things. Armed with decision-making power and the right change-management... View Details

Keywords: by Kristen Senz

05 May 2020
News

Discover Your Trust Wobble

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

Trust. Love. Belonging. These are not usually topics of conversation in the office, but if it were up to authors Frances X. Frei and Anne Morriss, these concepts would underlie our understanding of effective leadership. In their book... View Details

Keywords: by Kristen Senz

27 Mar 2016
News

Washington Post bestsellers March 27, 2016

14 Mar 2018
Research & Ideas

Feeling Stressed? Try Sniffing Your Romantic Partner's Shirt

psychology at the University of British Columbia. She co-authored the study with colleagues Hanne K. Collins, now a research associate at Harvard Business School; Ashley V. Whillans, now an assistant professor in the Negotiations, Organizations, and Markets Unit at... View Details

Keywords: by Carmen Nobel

14 Feb 2018
Blog Post

HBS Partner Feature: Love Doesn’t Need a Zip Code

Partners and families play an important role at HBS. Today, we want to celebrate the partners who have been an instrumental part in adding value to the lives of HBS students and their community. Together, HBS MBA student Frances and her... View Details

02 Apr 2018
News

Fixing the Culture at Uber

11 Apr 2022
Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

Frances Frei, the UPS Foundation Professor of Service Management, is an expert in the intersection of leadership and inclusion. Francesca Gino, the Tandon Family Professor of Business Administration, studies how people can lead more... View Details

Keywords: by Jen McFarland Flint

17 Jun 2015
Lessons from the Classroom

Excellence Comes From Saying No

School Professor Frances Frei has explored that question for years in the retail realm, culminating in her 2012 book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business. This past semester at HBS, the UPS... View Details

Keywords: by Michael Blanding

23 Apr 2020
Research & Ideas

This Crisis Loan Program Preserved Jobs—and Made Money

payments, and are forgivable if firms use the cash infusion for essentials like rent and to retain most workers. A catastrophe in France A dozen years ago, as the Great Recession unfolded, French small businesses also faced catastrophic... View Details

Keywords: by Rachel Layne; Financial Services