Publications

Video

Tech Community Facebook Live

January 2002
Article

Cognitive and Institutional Barriers to New Forms of Cooperation on Environmental Protection

By: A. J. Hoffman, H. Riley, J. G. Troast and M. H. Bazerman

Keywords: Cognition and Thinking; Cooperation; Environmental Sustainability

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February 2006 (Revised June 2007)
Case

Atheros Communications

By: Thomas R. Eisenmann and Lauren Barley

Managers at Atheros, a leading provider of wireless local area network chipsets, must decide whether to join a special interest group (SIG) proposed by Intel to end an impasse over standards for the 802.11n (11n), the next generation of "Wi-Fi" technology. Two factions... View Details

Keywords: Intellectual Property; Standards; Wireless Technology; Semiconductor Industry; United States

2024
Working Paper

Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno

Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details

Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication

SSRN

2008
Dictionary Entry

Development of Information and Communication Technology

By: Shane Greenstein

Oct 05 2018
Tout

Community Values

13 Jan 2017
News

A Harvard business professor explains a legal form of 'insider trading' in America

September 1979
Article

Impacts of Perceived Environmental Variability of Patterns of Work-Related Communication

By: Michael Tushman

Keywords: Communication; Perception

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20 Aug 2021
Video

Career Vision Workshop: Community

Reconsidering the Urban Disadvantaged

Villa Victoria examines how of a group of low-income Puerto Rican migrants with little formal education living in a Boston enclave resisted the efforts of the city to relocate them in the name of "urban renewal." After a successful grassroots movement, the... View Details

09 Mar 2021
News

Community Colleges as Engines of Economic Opportunity

Sara Enright (MBA 2004) speaks with students at the Community College of Rhode Island. Courtesy Sara Enright When former Rhode Island Governor Gina M. Raimondo came into office in 2015, she included in her... View Details

Keywords: Jennifer Gillespie

January 2004 (Revised February 2005)
Case

Timberland and Community Involvement (Abridged Version)

By: James E. Austin and James Quinn

When Jeffrey Swartz became the third generation in his family to lead the Timberland Co., he made community involvement an integral part of the company's strategy. Under Swartz's leadership, Timberland formed a close partnership with City Year, the national corps of... View Details

Keywords: Philanthropy and Charitable Giving; Business and Community Relations; Business and Stakeholder Relations; Corporate Strategy; Manufacturing Industry

March 1998 (Revised July 1998)
Case

United Way Community Services

By: V. Kasturi Rangan

Describes in detail the fund development and distribution system of United Way Community Services. A key question is how to measure the outcome/impact of the work done by the agencies that receive United Way funding. A follow-on question is how to reinvent the... View Details

Keywords: Capital; Management Systems; Measurement and Metrics; Distribution Channels; Organizational Change and Adaptation; Outcome or Result; Nonprofit Organizations

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12 Feb 2016
News

Creating Common Ground in Communities of Conflict

people he wanted to hurt, or why he must hurt them,” she recalls. That moment in December 2007 set in motion Mendhro’s vision for the Dreamfly, a global initiative designed to educate, expose, and empower people living in communities... View Details

Keywords: Jill Radsken

September 2016
Article

Communicating Value in Healthcare Using Radar Charts: A Case Study of Prostate Cancer

By: Nikhil G. Thaker, Tariq N. Ali, Michael E. Porter, Thomas W. Feeley, Robert S. Kaplan and Steven J. Frank

Question: Can we create a value-based tool to visualize the outcomes and cost of various treatments that could facilitate patient-centered decision making?

Summary Answer: We developed a standardized value framework by using radar charts to visualize and... View Details

Keywords: Decision Making; Health Care and Treatment; Health Industry

Read Now

16 Sep 2014
News

Harvard Study Warns Business Community Of Economic Inequality Risks

August 2011 (Revised September 2011)
Teaching Note

Zensar: The Future of Vision Communities (TN)

By: David A. Garvin

Teaching Note for 311024, 311025, 312705, and 312706. View Details

Keywords: Information Technology Industry; India

May 1999
Case

African Communications Group (Condensed)

Describes the opportunities that confront the African Communications Group, an entrepreneurial organization that plans to introduce a wireless pay-phone system in Tanzania. Provides a foundation for the analysis of value creation and of value capture. The possibility... View Details

Keywords: Competitive Strategy; Telecommunications Industry; Tanzania