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  • October 2011 (Revised May 2015)
  • Case

The American Repertory Theater

By: Rohit Deshpande, Allen S. Grossman and Ryan Johnson
When Diane Paulus, artistic director and CEO of the American Repertory Theater (A.R.T.) first started in 2008, she attracted media coverage around an aesthetic that aimed to give the audience more ownership over the theater experience, excited theatergoers by... View Details
Keywords: Advertising Campaigns; Arts; Business Model; Leading Change; Media; Organizational Change and Adaptation; Nonprofit Organizations; Competitive Strategy; Entertainment and Recreation Industry; North and Central America
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  • 11 Nov 2014
  • First Look

First Look: November 11

sustainable evaluation system and emphasizes that the evaluation based on the integrated report is the specific performance of the new evaluation system strategy at the enterprise level. Publisher's link:... View Details
Keywords: Sean Silverthorne
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

shareholder returns of 150 percent while the S&P 500 has delivered 14 percent. They've also grown their sales 134 percent while the S&P 500 has grown just 53 percent. Clearly, these firms have found something that allows them to... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 03 Mar 2015
  • First Look

First Look: March 3

advertising strategy, and leather sourcing issues. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/514078-PDF-ENG Harvard Business School Case 815-070 The Grommet The Grommet, an online product launch platform, was at the brink of scaling its business. The... View Details
Keywords: Sean Silverthorne
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

exceeding that percentage of actual revenue. Other expenses—insurance, credit card processing, marketing, utilities, repairs—mount up. Assuming adequate working capital upon opening, a restaurant’s cash from daily sales is used to pay for... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 16 Dec 2014
  • First Look

First Look: December 16

international provision of tertiary and quaternary care), new opportunities in a broader range of services and treatment channels (e.g., telemedicine, mobile health, enterprise learning, and training for other health care systems), or... View Details
Keywords: Sean Silverthorne
  • 31 Oct 2011
  • Research & Ideas

The Most Powerful Workplace Motivator

according to Larkin's 2009 paper "Paying $30,000 for a Gold Star: An Empirical Investigation into the Value of Peer Recognition to Software Salespeople." The paper describes a field study at a large enterprise software firm, where... View Details
Keywords: by Carmen Nobel
  • 04 Jun 2013
  • Working Paper Summaries

Prosocial Bonuses Increase Employee Satisfaction and Team Performance

Keywords: by Lalin Anik, Lara B. Aknin, Michael I. Norton, Elizabeth W. Dunn & Jordi Quoidbach
  • 25 Jun 2007
  • Research & Ideas

HBS Cases: Beauty Entrepreneur Madam Walker

by nearly 1,000 female sales agents across the country. How did Walker journey from the cotton fields to the status of an enterprising businesswoman, perhaps even the first self-made African American... View Details
Keywords: by Martha Lagace; Beauty & Cosmetics
  • 11 Aug 2008
  • Research & Ideas

Strategy Execution and the Balanced Scorecard

resource capacity that are necessary to fulfill the sales and production needs of the strategic plan. Without this coupling, operational plans either provide too little or too much capacity for the strategic plan. A third challenge is... View Details
Keywords: by Martha Lagace
  • 31 May 2016
  • First Look

May 31, 2016

Revealing Hand By: Kaplan, Robert S., and Anette Mikes Abstract—Many believe that the recent emphasis on enterprise risk management function is misguided, especially after the failure of sophisticated quantitative risk models during the... View Details
Keywords: Sean Silverthorne
  • 10 Jul 2018
  • First Look

New Research and Ideas, July 10, 2018

homogeneous product space. The data set has the unique feature of containing sales records from outlet stores wherein a subset of products have verifiably fictitious list prices and discounts, allowing for measurement of their impact on... View Details
Keywords: Dina Gerdeman
  • 28 Nov 2005
  • Research & Ideas

Unilever: Transformation and Tradition

Unilever's sales and profits performance were flat, and it was underperforming its major competitors. Unilever was sustained by strong positions in the detergents and personal care markets of Asia, Latin America, and Africa. The... View Details
Keywords: by Geoffrey Jones; Consumer Products
  • 01 Feb 2022
  • Book

Innovation Isn’t Just for Startups: How Big Companies Can Succeed

professor at Stanford University. The book examines how the best corporate explorers create new enterprises inside large corporations. The authors explain the challenges explorers face, along with the strategies they need to gather... View Details
Keywords: by Lane Lambert
  • 11 Feb 2020
  • Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

Although adoption of artificial intelligence (AI) and machine learning (ML) for the enterprise is still in the early days, the technology has matured enough for entrepreneurs to start gathering inspiration and evaluating opportunities for... View Details
Keywords: by Rocio Wu
  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

or, in other words, to exploit and explore. To achieve your goals, consider leveraging cross-functional teams, employing creative exercises, adjusting expectations and deliverables, supporting an agile enterprise and generating customer... View Details
Keywords: by Sean Silverthorne
  • 21 Aug 2000
  • Research & Ideas

From Emerging Economies to the Global Market: The Case of Embraer

posted a 54 percent jump in sales and a 35 percent gain in second-quarter earnings. A new HBS case study on Embraer, presented in Buenos Aires (in a modified version of how such a case might be taught in a standard classroom setting),... View Details
Keywords: by Martha Lagace; Manufacturing
  • 04 Jun 2001
  • What Do You Think?

What’s the Future of the Subscription Model?

value of their lifetime revenue streams, can provide a strong incentive for continued product and service excellence. At the same time that former manufacturing enterprises are adopting the subscription model, it appears that media and... View Details
Keywords: by James Heskett
  • 15 Jul 2019
  • Book

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

what’s the best way for managers to communicate financial information to shareholders? “People who want to have advanced roles in enterprise confront financial questions more and more, and they have to be more fluent in the financial... View Details
Keywords: by Dina Gerdeman
  • 06 Mar 2012
  • First Look

First Look: March 6

this article, I outline an agenda for strengthening the links between key institutions. Leaders, I argue, should focus on four goals: 1) linking knowledge creation to venture creation to speed the conversion of ideas into market-ready enterprises; 2) linking small and... View Details
Keywords: Sean Silverthorne

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