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  • 17 Sep 2001
  • Research & Ideas

Let Customers Call the Shots

What is consumer empowerment and what does it mean for you as an executive? HBS professor Luc Wathieu outlined his views in the following e-mail interview with HBS Working Knowledge senior editor Martha Lagace.Lagace: In your paper you... View Details
Keywords: by Martha Lagace
  • 24 Mar 2002
  • Research & Ideas

Are Assets Only for America’s Wealthy?

develop the ideas behind the Savings for Working Families Act (S. 2023/H.R. 4106), sponsored by Senators Joseph Lieberman (D-CT) and Rick Santorum (R-PA), which was introduced in 2000. Currently, the SWFA has been incorporated in the Charity Aid, Recovery and View Details
Keywords: by Carla Tishler
  • 28 Jul 2016
  • Op-Ed

Where is TripAdvisor for Doctors?

to do by care providers and payers. Consumer empowerment in health care is nowhere as advanced as it is in the travel industry and financial services, for example. Doctors are not especially interested in providing transparent data about... View Details
Keywords: by John A. Quelch; Health
  • 26 Mar 2019
  • First Look

New Research and Ideas, March 26, 2019

statements for investors. Purchase this case:https://hbsp.harvard.edu/product/119028-PDF-ENG Harvard Business School Case 119-088 Control or Flexibility? Structured Empowerment Offers Both—Lessons from Retail & Service Chains... View Details
Keywords: Dina Gerdeman
  • 08 Jul 2002
  • Research & Ideas

How to Fashion Your New E-Business Model

Consumers are looking for the ability to bundle the products they want in a fashion unique to each individual, and the Web will provide this capability .... We believe that vertical portals will do the best job of providing the consumer View Details
Keywords: by Lynda M. Applegate
  • 25 May 2016
  • Research & Ideas

How Consumers and Businesses are Reshaping Public Health

autonomy includes the right to relinquish it.” Consumer empowerment is perhaps more evident in the United States than other developed economies served by single-payer national health systems. In the United States, most citizens see each... View Details
Keywords: by John A. Quelch; Health
  • 25 Jul 2006
  • First Look

First Look: July 25, 2006

bring a gentler capitalism to post-apartheid South Africa. Like her other colleagues on the Black Economic Empowerment (BEE) Commission, Charnley believed that each black business executive had a responsibility to effect positive change... View Details
Keywords: Sean Silverthorne
  • 30 Oct 2006
  • First Look

First Look: October 31, 2006

and practitioners thus have to navigate a complex environment of pressures. More intriguingly, we identify a series of strategies used by nonprofit executives and staff to manage the tensions between upward accountability and mission: a prioritization of lateral... View Details
Keywords: Sean Silverthorne
  • 31 Mar 2002
  • Research & Ideas

You’re Wasting Your Employees! What You Can Do About It

change during the past two decades. Hierarchy has to be replaced by networks, bureaucratic systems transformed into flexible processes, and control-based management roles must evolve into relationships featuring empowerment and coaching.... View Details
Keywords: by Christopher A. Bartlett & Sumantra Ghoshal
  • 12 Jul 2010
  • Research & Ideas

Rocket Science Retailing: A Practical Guide

retailers empower their workers to improve processes at the store and also give them the tools and training needed to use the empowerment appropriately. Enlightened retailers also realize the importance of not overloading their store... View Details
Keywords: by Martha Lagace; Retail; Auto
  • 26 Sep 2006
  • First Look

First Look: September 26, 2006

to recruit, hire and develop minority executives at MTN, a South African telecommunications company, Charnley attempts to bring a gentler capitalism to post-apartheid South Africa. Like her other colleagues on the Black Economic View Details
Keywords: Sean Silverthorne
  • 05 Mar 2019
  • First Look

New Research and Ideas, March 5, 2019

118-082 Control or Flexibility? Structured Empowerment Offers Both—Lessons from Retail & Service Chains This note explains how several retail and service organizations use a practice described here as “structured empowerment” to... View Details
Keywords: Dina Gerdeman
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

decade have been (1) the rise of business ecosystems caused by falling transaction costs; and (2) the empowerment of users caused by the global spread of communication technologies. A business ecosystem is a group of firms that together... View Details
Keywords: by Sean Silverthorne
  • 29 Jun 2007
  • First Look

First Look: June 29, 2007

seemed the government's Black Economic Empowerment (BEE) policies were only enriching a few. In 1997, Surve and three of his comrades founded Sekunjalo, an investment holding company that sought to offer "a gentler capitalism"... View Details
Keywords: Martha Lagace
  • 08 Sep 2015
  • First Look

September 8, 2015

company revenues) threatened to take its business elsewhere. One year later, they had regained the respect of their customers and won the trust of their employees to promote a new culture of empowerment and respect. They wondered how to... View Details
Keywords: Carmen Nobel
  • 28 Sep 2009
  • Research & Ideas

Improving Accountability at the World Bank

appraisals. There is an overriding contradiction at the center of the Bank's approach to public participation. On the one hand, Bank literature and policy statements are replete with testimonials to the importance of participation and View Details
Keywords: by Alnoor Ebrahim
  • 29 Mar 2016
  • First Look

March 29, 2016

Through contemporary examples from a variety of industries and geographies, this collection provides students with an appreciation for the importance of consumer empowerment and consumer behavior in shaping both health and corporate... View Details
Keywords: Sean Silverthorne
  • 14 Mar 2017
  • First Look

First Look at New Research, March 14

solution to Japan's persistent low economic growth. Several decades of economic stagnation led Abe to spearhead a multi-faceted reform effort to shake off deflation and come to grips with Japan's large national debt and rapidly aging society. "Womenomics"—the promotion... View Details
Keywords: Sean Silverthorne
  • 26 Nov 2013
  • First Look

First Look: November 26

Empowerment By: Huckman, Robert S., and Mark A. Kelley M.D. Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=45889   Working Papers Managers and Market Capitalism By: Henderson, Rebecca M.,... View Details
Keywords: Sean Silverthorne
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

needs, but the OTS system, and an increasing number of strict rules for purchasing and displaying goods, upset many employees. Should Amazon push Whole Foods to improve performance by emphasizing efficiency and standardization? Or should it aim to maintain a sense of... View Details
Keywords: Dina Gerdeman

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