Filter Results:
(168)
Show Results For
- All HBS Web
(168)
- News (26)
- Research (134)
- Events (2)
- Multimedia (2)
- Faculty Publications (44)
Show Results For
- All HBS Web
(168)
- News (26)
- Research (134)
- Events (2)
- Multimedia (2)
- Faculty Publications (44)
James D. Sinegal
40 million members, Sinegal is best known for his progressive management practices which have enabled Costco to benefit from low employee turnover and high productivity. View Details
Keywords: Retail
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
more likely to cite work environment over compensation issues. However, that is not to say that good call centers have the luxury of offering lower salaries and still expecting employees to stay. Turnover at... View Details
- 27 Feb 2020
- Sharpening Your Skills
How Following Best Business Practices Can Improve Health Care
Harvard Business School spends a significant amount of research funds each year on the health care industry, answering questions such as: How can the business of health care be made more efficient? What can a business do to motivate View Details
- 25 Apr 2018
- Research & Ideas
We May Have Taken Too Much Credit for Easing Workplace Segregation
guard—largely because it flies in the face of other studies and anecdotal evidence showing that, within many businesses, the employee pool has grown more racially mixed over time. “There’s this assumption that firms are more diverse,”... View Details
Keywords: by Dina Gerdeman
- 25 May 2021
- Blog Post
The Surprising Power of Nostalgia at Work
reported a greater sense of meaning at work and lower turnover intentions. These effects were most pronounced among employees reporting high levels of burnout. By encouraging View Details
Keywords: All Industries
- 04 Nov 2002
- What Do You Think?
What’s Best for the Corporate Brain?
organizations, like Southwest Airlines, seek to minimize employee turnover and go to great lengths to avoid downsizing, concentrating instead on very careful hiring and training. Others, like GE, in addition... View Details
Keywords: by James Heskett
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
welcome. In fact, new hires often enter fresh roles feeling optimistic and confident their organizations are eager to hear from them, but over time, employees increasingly feel less “psychologically safe” to contribute ideas, new research... View Details
- 30 Oct 2018
- News
Paths of Victory
platform that screens temporary employees and places them where they would fit best, within 24 hours. In Latin America, 5 billion days of work are lost annually due to turnover and absenteeism. At the same... View Details
- 05 Mar 2001
- What Do You Think?
Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?
"human inventory" mistakes will include only severance payments and relocation costs, not lost productivity and knowledge, or damaged customer relationships and human lives. Because they will be regarded as "planned reductions," they probably won't... View Details
Keywords: by James Heskett
- 05 Dec 2013
- What Do You Think?
Is Walmart Defying Economic Gravity?
contributions to put food, including Thanksgiving turkeys, on the tables of their less-fortunate coworkers, regardless of what a cynical outside world might think. The annual employee turnover rate is 70... View Details
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
with tools for identifying and solving these problems, engage their employees and suppliers in their improvement efforts. Q: Your book notes that typical stores experience staff turnover of 100 percent each... View Details
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
firms ushered in increasingly accommodating policies to attract and retain staff. Turnover rates steadily decreased, while compensation expectations increased. This has fundamentally challenged the long-standing “up or out” model: As... View Details
- 27 Sep 2016
- First Look
September 27, 2016
turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we examine the impact of the... View Details
Keywords: Sean Silverthorne
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and delivery... View Details
Keywords: by HBS News
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
they could turn themselves around and become profitable again. The company developed a soft approach, training its employees to develop relationships with customers, learning about their individual circumstances and counseling them on how... View Details
- 01 Aug 2008
- What Do You Think?
Has the Time Come for “Stretch” in Management?
the long-term vision and short-term realities of the need for performance. Mike Flanagan asked, "Why have goals that are strived for in 10 years when the CEO and others will be gone?" And Kathryn Alexander asked why, in those companies in which View Details
Keywords: by Jim Heskett
- 13 Oct 2015
- First Look
October 13, 2015
contribution rates differ between employees hired before versus after the Roth introduction, which means that the amount of retirement consumption being purchased by 401(k) contributions increases after the Roth introduction. A survey... View Details
- 29 May 2001
- Research & Ideas
Good News, Not Blues, For the Inner City
suburb of Lenexa, near Kansas City, but was burdened by high employee turnover. When Sprint changed course and opened a call center at 18th Street and Vine, in the inner city of Kansas City, the company was "overwhelmed" with... View Details
Keywords: by Martha Lagace
- 16 Apr 2012
- Research & Ideas
The Inner Workings of Corporate Headquarters
based on who communicates with whom. A large, multidivisional information technology company (referred to in the paper as "BigCo") agreed to let the researchers have access to internal e-mails among more than 30,000 employees... View Details
Keywords: by Michael Blanding
- 31 Jul 2012
- First Look
First Look: July 31
likelihood of turnover and promotion. Survival analyses reveal that higher proportions of same-sex and same-race superiors enhance junior professionals' career mobility. On the flip side, we observe mobility costs accruing to... View Details
Keywords: Carmen Nobel